Apple MC408LL Apple Technician Guide - Page 45

Create a new Admin User. Go, Log into new Admin User

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2010-08-03 Deep Dive Check 1. Open System Preferences > Bluetooth. Paired items and their connection status are shown. Is the device listed? 2. Make sure device is on. In System Preferences > Bluetooth, select the device and from the Action menu choose "Connect". Does the device connect successfully? 3. With the device on, run the Bluetooth Setup Assistant. Can you successfully pair the device? 4. With the device on, run the Bluetooth Setup Assistant. Can you successfully pair the device? 5. Log into new Admin User account. With the device on, run the Bluetooth Setup Assistant. Can you successfully pair the device with the New User? 6. Restart the computer, With the device on, run the Bluetooth Setup Assistant. Can you successfully pair the device? 7. With the device paired and connected, is the device connection stable if used normally? Result Action Yes Device has been paired. Go to step 2 No The device is not paired. Make device discoverable and open Bluetooth Setup Assistant. Go to step 3 Yes Go to step 7 Code No Delete pairing in System Preferences. Go to step 3 Yes Go to step 7 No Restart the machine. Go to step 4 Yes Go to step 7 No Create a new Admin User. Go to step 5 Yes User-based issue. Troubleshoot software on User account. No repair needed. No Remove the following file: / Library/Preferences/com. apple.Bluetooth.plist Go to step 6 Yes Go to step 7 No Go to AirPort/Bluetooth: Defective Wireless Device symptom Yes Issue resolved No Check device documentation on standard length of operation, and other operational factors. Go to step 8 Mac mini (Mid 2010) Symptom Charts - Communications 45

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Mac mini (Mid 2010) Symptom Charts — Communications
45
2010-08-03
Deep Dive
Check
Result
Action
Code
1.
Open System Preferences >
Bluetooth. Paired items and
their connection status are
shown. Is the device listed?
Yes
Device has been paired. Go to
step 2
No
The device is not paired. Make
device discoverable and open
Bluetooth Setup Assistant. Go
to step 3
2.
Make sure device is on.
In System Preferences >
Bluetooth, select the device
and from the Action menu
choose “Connect”
. Does the
device connect successfully?
Yes
Go to step 7
No
Delete pairing in System
Preferences. Go to step 3
3.
With the device on, run the
Bluetooth Setup Assistant.
Can you successfully pair the
device?
Yes
Go to step 7
No
Restart the machine. Go to
step 4
4.
With the device on, run the
Bluetooth Setup Assistant.
Can you successfully pair the
device?
Yes
Go to step 7
No
Create a new Admin User. Go
to step 5
5.
Log into new Admin User
account. With the device
on, run the Bluetooth Setup
Assistant. Can you successfully
pair the device with the New
User?
Yes
User-based issue.
Troubleshoot software on
User account. No repair
needed.
No
Remove the following file: /
Library/Preferences/com.
apple.Bluetooth.plist
Go to
step 6
6.
Restart the computer, With the
device on, run the Bluetooth
Setup Assistant. Can you
successfully pair the device?
Yes
Go to step 7
No
Go to AirPort/Bluetooth:
Defective Wireless Device
symptom
7.
With the device paired and
connected, is the device
connection stable if used
normally?
Yes
Issue resolved
No
Check device documentation
on standard length of
operation, and other
operational factors. Go to
step 8