Apple MC408LL Apple Technician Guide - Page 60

Optical Drive Read/Write Error, Symptoms, Quick Check, Drive Read/Write Data Error J03

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4. With known good optical drive Yes Known-good optical drive installed, test for media inject/ eject. Verify drive accepts and ejects known-good media. resolved issue J01 Replace user's optical drive: J02 -for an inject issue, -for an eject issue. No Optical drive cable verified or replaced, optical drive verified or replaced. Replace logic M19 board and retest. 5. Inspect optical drive slot during Yes Go to step 6 disc insert/ eject. Verify that discs can be inserted easily. No Replace damaged optical J05 drive. 6. With known good optical media (Install disc), test for media inject/eject. Does drive accept and eject known good media? Yes User media issue. No repair necessary. Suggest user to investigate use of different media. No Go to step 3 Optical Drive Read/Write Error Quick Check Symptoms Drive Read/Write Data Error (J03) • Errors when writing optical media. • Errors when reading optical media. • Hang when accessing or preparing to write data. Quick Check 1. Test optical media in another drive of the same type in the same type of computer to rule out media issue. 2. Check with known good discs like the Install discs that came with the computer. 3. For write issues, check with known good media that performs well in another computer optical drive of the same type. 4. Check both CD and DVD media types. If only one type of media is producing errors, there maybe a laser issue. 2010-08-03 Mac mini (Mid 2010) Symptom Charts - Mass Storage 60

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Mac mini (Mid 2010) Symptom Charts — Mass Storage
60
2010-08-03
4.
With known good optical drive
installed, test for media inject/
eject. Verify drive accepts and
ejects known-good media.
Yes
Known-good optical drive
resolved issue
Replace user’s optical drive:
-for an inject issue,
-for an eject issue.
J01
J02
No
Optical drive cable verified or
replaced, optical drive verified
or replaced. Replace logic
board and retest.
M19
5.
Inspect optical drive slot during
disc insert/ eject. Verify that
discs can be inserted easily.
Yes
Go to step 6
No
Replace damaged optical
drive.
J05
6.
With known good optical
media (Install disc), test for
media inject/eject. Does drive
accept and eject known good
media?
Yes
User media issue. No repair
necessary. Suggest user to
investigate use of different
media.
No
Go to step 3
Optical Drive Read/Write Error
Quick Check
Symptoms
Quick Check
Drive Read/Write Data Error (J03)
Errors when writing optical
media.
Errors when reading optical
media.
Hang when accessing or
preparing to write data.
1.
Test optical media in another drive of the same
type in the same type of computer to rule out
media issue.
2.
Check with known good discs like the Install discs
that came with the computer.
3.
For write issues, check with known good media
that performs well in another computer optical
drive of the same type.
4.
Check both CD and DVD media types. If only one
type of media is producing errors, there maybe a
laser issue.