Apple MC408LL Apple Technician Guide - Page 66

Input/Output Devices, Apple Remote Inoperable

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2010-08-03 Input/Output Devices Apple Remote Inoperable Unlikely cause: power supply, fan, optical drive, hard drive Quick Check Symptoms Apple Remote Inoperable • Apple Remote doesn't bring up Front Row • Apple Remote doesn't control iTunes • Apple Remote doesn't control computer volume Quick Check 1. Make sure you're using the Apple Remote within 30 feet of the computer, and have an unobstructed line-of-sight to the computer. 2. Make sure you're pointing the lens end of the Apple Remote directly at the front of the computer, and run PhotoBooth to check that invisible IR signal is coming from remote. 3. Make sure "Disable remote control infrared receiver" checkbox in the Security 4. Ensure that all available Software Updates have been applied to the computer for access to the latest bug fixes. Deep Dive Check 1. Open System Preferences > Security. Is "Unpair" available in this preference pane? 2. With a replacement battery, can you see a white flashing light from the Apple Remote in the PhotoBooth video preview window? 3. After clicking "Unpair", does the computer now respond to the Apple Remote? Result Yes No Yes No Action Click the "Unpair" button to disable possible pairing with another Apple Remote. Go to step 3 Possible IR board issue. Go to step 4 Battery issue. Issue resolved Apple Remote defective. Replace the Apple Remote. Yes Pairing issue. Issue resolved No Possible IR board issue. Go to step 4 Code X05 X04 Mac mini (Mid 2010) Symptom Charts - Input/Output Devices 66

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Mac mini (Mid 2010) Symptom Charts — Input/Output Devices
66
2010-08-03
Input/Output Devices
Apple Remote Inoperable
Unlikely cause: power supply, fan, optical drive, hard drive
Quick Check
Symptoms
Quick Check
Apple Remote Inoperable
•
Apple Remote doesn’t bring up
Front Row
•
Apple Remote doesn’t control
iTunes
•
Apple Remote doesn’t control
computer volume
1.
Make sure you’re using the Apple Remote
within 30 feet of the computer, and have an
unobstructed line-of-sight to the computer.
2.
Make sure you’re pointing the lens end of
the Apple Remote directly at the front of the
computer, and run PhotoBooth to check that
invisible IR signal is coming
from remote.
3.
Make sure “Disable remote control infrared
receiver” checkbox in the Security
4.
Ensure that all available Software Updates have
been applied to the computer for access to the
latest bug fixes.
Deep Dive
Check
Result
Action
Code
1.
Open System Preferences >
Security. Is “Unpair” available in
this preference pane?
Yes
Click the “Unpair” button to
disable possible pairing with
another Apple Remote. Go to
step 3
No
Possible IR board issue. Go to
step 4
2.
With a replacement battery,
can you see a white flashing
light from the Apple Remote in
the PhotoBooth video preview
window?
Yes
Battery issue. Issue resolved
X05
No
Apple Remote defective.
Replace the Apple Remote.
X04
3.
After clicking “Unpair”
, does the
computer now respond to the
Apple Remote?
Yes
Pairing issue. Issue resolved
No
Possible IR board issue. Go to
step 4