Apple MC408LL Apple Technician Guide - Page 52

date Mac OS X 10.6 bootable, and that Disk utility 'Verify

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3. Reboot computer. Verify that Yes Data error Issue resolved. H07 system boots successfully Return computer to user. and rerun Disk utility 'Verify' function to verify that it reports No Go to step 4. no errors. 4. Erase disk and reinstall Mac OS using original Mac mini Install DVD. Verify that installation process completes. Note: Make sure data has been backed up before erasing hard drive. Yes Go to step 9 No Go to step 5 5. Inspect both ends of the hard drive cable and connectors for bent pins, or other damage to the cable. Does cable seem in good shape? Yes Reseat hard drive cable and go to step 6. No Replace hard drive cable and X03 retest. 6. After cable was reseated, verify that system boots successfully to hard drive, and that Disk utility 'Verify' function reports no errors. Yes Issue resolved by cable reseat. No Replace hard drive cable and X03 go to step 7. 7. After hard drive cable was Yes Issue resolved by cable replaced, verify that system replacement. boots successfully to hard drive, and that Disk utility 'Verify' No Remove user's hard drive and function reports no errors. install a known good up to date Mac OS X 10.6 bootable hard drive, or blank hard drive that you'll first restore by booting from the original Mac mini Install DVD. Go to step 8 8. After hard drive was restored or replaced with known-good one, verify that system boots successfully to hard drive, and that Disk utility 'Verify' function reports no errors. Yes Replace defective user's drive. H05 No Cable was replaced and installed known-good Hard Drive did not fix the issue: M19 replace logic board. 2010-08-03 Mac mini (Mid 2010) Symptom Charts - Mass Storage 52

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Mac mini (Mid 2010) Symptom Charts — Mass Storage
52
2010-08-03
3.
Reboot computer. Verify that
system boots successfully
and rerun Disk utility ‘Verify’
function to verify that it reports
no errors.
Yes
Data error Issue resolved.
Return computer to user.
H07
No
Go to step 4.
4.
Erase disk and reinstall Mac OS
using original Mac mini Install
DVD. Verify that installation
process completes.
Note: Make sure data has been
backed up before erasing hard
drive.
Yes
Go to step 9
No
Go to step 5
5.
Inspect both ends of the hard
drive cable and connectors for
bent pins, or other damage to
the cable. Does cable seem in
good shape?
Yes
Reseat hard drive cable and
go to step 6.
No
Replace hard drive cable and
retest.
X03
6.
After cable was reseated, verify
that system boots successfully
to hard drive, and that Disk
utility ‘Verify’ function reports
no errors.
Yes
Issue resolved by cable reseat.
No
Replace hard drive cable and
go to step 7.
X03
7.
After hard drive cable was
replaced, verify that system
boots successfully to hard drive,
and that Disk utility ‘Verify’
function reports no errors.
Yes
Issue resolved by cable
replacement.
No
Remove user’s hard drive and
install a known good up to
date Mac OS X 10.6 bootable
hard drive, or blank hard drive
that you’ll first restore by
booting from the original Mac
mini Install DVD. Go to step 8
8.
After hard drive was restored
or replaced with known-good
one, verify that system boots
successfully to hard drive, and
that Disk utility ‘Verify’ function
reports no errors.
Yes
Replace defective user’s drive.
H05
No
Cable was replaced and
installed known-good Hard
Drive did not fix the issue:
replace logic board.
M19