Apple MC408LL Apple Technician Guide - Page 57

Optical Drive Not Recognized, Deep Dive-Hard Drive Uncategorized Symptoms, Quick Check, Deep Dive

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2010-08-03 Deep Dive-Hard Drive Uncategorized Symptoms Check 1. Verify whether an existing symptom chart applies to the issue reported by the customer. Result Yes No Action Jump to appropriate symptom chart flow. Document failure symptom and send feedback to smfeedback@apple stating that a suitable symptom code could not be found. Code Optical Drive Not Recognized (For systems with optical drives) Quick Check Symptoms Drive Not Recognized/Mount • Discs inject and eject, but do not appear in Finder Quick Check 1. Use Apple System Profiler Serial-ATA section to see if the optical drive appears. 2. Apple System Profiler Serial-ATA section will show any media inserted. 3. Check Finder Preferences and make sure "CD's, DVD's and iPods" is checked under "Show these items on the desktop" in the General section. 4. Check that issue happens with both CD and DVD types of media. If only one type of media is recognized, the optical drive may suffer from a laser issue. Deep Dive Check 1. Is the optical drive listed in the Serial-ATA section of the Apple System Profiler? Result Yes Action Optical drive communicating with logic board Go to step 2 No Logic board not communicating with optical drive. Go to step 3 Code Mac mini (Mid 2010) Symptom Charts - Mass Storage 57

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Mac mini (Mid 2010) Symptom Charts — Mass Storage
57
2010-08-03
Deep Dive-Hard Drive Uncategorized Symptoms
Check
Result
Action
Code
1.
Verify whether an existing
symptom chart applies to the
issue reported by the customer.
Yes
Jump to appropriate
symptom chart flow.
No
Document failure symptom
and send feedback to
smfeedback@apple
stating
that a suitable symptom code
could not be found.
Optical Drive Not Recognized
(For systems with optical drives)
Quick Check
Symptoms
Quick Check
Drive Not Recognized/Mount
•
Discs inject and eject, but do
not appear in Finder
1.
Use Apple System Profiler Serial-ATA section to
see if the optical drive appears.
2.
Apple System Profiler Serial-ATA section will show
any media inserted.
3.
Check Finder Preferences and make sure “CD’s,
DVD’s and iPods” is checked under “Show these
items on the desktop” in the General section.
4.
Check that issue happens with both CD and
DVD types of media. If only one type of media is
recognized, the optical drive may suffer from a
laser issue.
Deep Dive
Check
Result
Action
Code
1.
Is the optical drive listed in the
Serial-ATA section of the Apple
System Profiler?
Yes
Optical drive communicating
with logic board Go to step 2
No
Logic board not
communicating with optical
drive. Go to step 3