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Intermittent Problems

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CHAPTER 13 TROUBLESHOOTING Intermittent Problems If the print server and printer start up OK, but you intermittently have problems printing, check the following: 1. If you can print small jobs but large graphics jobs are distorted or incomplete, make sure that you have adequate memory in your printer and the latest printer driver installed on your computer. The latest Brother printer drivers can be downloaded from http://solutions.brother.com 2. Check the individual protocol troubleshooting sections in this chapter for additional causes of intermittent printer problems. 13-5

Section	Page
Network User’s Guide	1
TABLE OF CONTENTS	4
IMPORTANT INFORMATION: REGULATIONS	15
CHAPTER ONE UNIX PRINTING PRINTING FROM UNIX/LINUX USING TCP/IP	17
Overview	17
TCP/IP	18
General TCP/IP UNIX Host Configuration	19
Linux Configuration	22
HP/UX Configuration	23
IBM RS/6000 AIX Configuration	24
Sun Solaris 2.x Configuration	25
SCO UNIX Configuration	26
DEC TCP/IP Servers for VMS(UCX)	27
TGV's Multinet	27
Wollongong's PATHWAY	27
IBM AS/400	27
Other Systems	29
Other Sources of Information	29
CHAPTER TWO TCP/IP PRINTING PRINTING FROM WINDOWS NT OR WINDOWS 2000/XP, LAN SERVER AND WARP SERVER	30
Overview	30
Windows NT 3.5x/NT 4.0/2000/XP (TCP/IP) Configuration	31
Windows 2000/XP Printing (Printer Driver not yet installed)	32
Standard TCP/IP Port Printing	32
IPP Printing from Windows 2000/XP Clients	33
IPP printing from Windows 95/98/Me Clients	33
Windows 2000/XP Printing (Printer Driver already installed)	34
Windows NT 4.0 Printing	34
Windows NT 4.0 Printing (Printer Driver not yet installed)	35
Windows NT 4.0 Printing (Printer Driver already installed)	36
Windows NT 3.5x Printing	37
Windows NT 3.5x Printing (Printer Driver not yet installed)	37
LAN Server, OS/2 Warp Server Configuration	38
Server Configuration	38
Configuration of an OS/2 Server	38
Other Sources of Information	40
CHAPTER THREE PEER TO PEER PRINTING HOW TO PRINT IN A WINDOWS 95/98/ME PEER TO PEER NETWORK	41
Overview	41
TCP/IP Printing	42
Installing the Brother Peer to Peer Software	42
Associating to the printer	43
Adding a Second Brother LPR Port	43
Other Sources of Information	44
CHAPTER FOUR NETBIOS PEER TO PEER PRINTING HOW TO PRINTING USING NETBIOS ON WINDOWS 95/98/ME/NT/2000/XP, LAN SERVER AND OS/2	45
Overview	45
Print Server Configuration	46
Changing the workgroup/domain name using TELNET or BRCONFIG or a web browser	47
NetBIOS Port Monitor for Windows 95/98/Me, NT4.0/2000/XP	47
Installing the Brother NetBIOS Port Monitor	48
Associating the printer	49
Windows 95/98/Me	49
Windows NT4.0/2000/XP	50
Adding a Second NetBIOS Print Port	51
Windows 95/98/Me	51
Windows NT4.0/2000/XP	51
LAN Server/OS/2 Warp Server Configuration	52
Server Configuration:	52
Workstation Configuration:	52
Other Sources of Information	53
CHAPTER FIVE HOW TO CONFIGURE INTERNET PRINTING FOR WINDOWS 95/98/ME NT 4.0/WINDOWS 2000/XP INTERNET PRINTING INSTALLATION	54
Overview	54
Brother Internet Print	55
General Information	55
Brother Internet Print Configuring the Brother Print Server	56
Print Server Configuration Checklist	56
Brother Internet Print Using BRAdmin to Configure the Print Server	57
Brother Internet Print Using a Web Browser to configure the Print Server	58
Brother Internet Print Using TELNET to Configure the Print Server	59
Brother Internet Print Installing the BIP software on Windows 95/98/Me/NT4.0/2000/XP	60
Setup from CD-ROM	60
Adding a Second Brother Internet Port	62
Windows 2000/XP IPP Printing	63
Specifying a different URL	64
Other Sources of Information	64
CHAPTER SIX NOVELL NETWARE PRINTING HOW TO CONFIGURE NOVELL NETWARE PRINTING	65
Overview	65
General Information	66
Creating a NDPS Printer Using NWADMIN for NetWare5	67
NDPS Manager	67
NDPS Broker	68
Creating a Printer Agent	69
Configuring Netware 3 and NetWare 4 systems	69
Configuring the Brother Print Server (Queue Server Mode in Bindery emulation mode) using BRAdmin	70
Configuring the Brother Print Server (Queue Server Mode in NDS mode) using BRAdmin	71
Configuring the Brother Print Server (Queue Server Mode in NDS mode) using Novell NWADMIN and BRAdmin	72
Configuring the Brother Print Server (Remote Server Mode in NDS mode) using Novell NWAdmin and BRAdmin	74
Configuring the Brother Print Server (Queue Server Mode in Bindery emulation mode) using PCONSOLE and BRCONFIG	76
Configuring the Brother Print Server (Queue Server Mode in NDS mode) using PCONSOLE and BRCONFIG	78
Configuring the Brother Print Server (Remote Printer Mode) using PCONSOLE and BRCONFIG	80
Other Sources of Information	82
CHAPTER SEVEN APPLETALK (ETHERTALK) TCP/IP PRINTING PRINTING FROM A MACINTOSH	83
Overview	83
Macintosh Configuration	84
Operation	84
How to Select the Print Server (AppleTalk/EtherTalk)	85
How to Select the Print Server (TCP/IP)	86
Changing the Configuration	88
Other Sources of Information	88
CHAPTER EIGHT DLC PRINTING PRINTING FROM WINDOWS NT OR WINDOWS 2000	89
Overview	89
Configuring DLC on Windows NT/2000	90
Windows 2000 Printer Setup	91
Windows NT 4.0 Printer Setup	92
Windows NT 3.5x Setup	93
Configuring DLC on Other Systems	94
Other Sources of Information	94
CHAPTER NINE LAT NETWORK CONFIGURATION PRINTING FROM DEC LAT SYSTEMS	95
Overview	95
LAT Concepts	95
VMS LAT Host Configuration	96
Eliminating Blank Pages	98
PATHWORKS for DOS Configuration	99
PATHWORKS for Windows 95/98/NT4.0	100
PATHWORKS for Macintosh Configuration	100
DECprint Supervisor Configuration Notes	101
Installation on Other Host Computers	103
CHAPTER TEN BANYAN VINES NETWORK CONFIGURATION PRINTING FROM BANYAN VINES SYSTEMS	104
Overview	104
Necessary items to use a Brother print server on a VINES network	104
File Server User Console	105
File Server Queue Configuration	106
Print Server Configuration Using BRAdmin	108
Print Server Configuration Using the Print Server Console	109
CHAPTER ELEVEN WEB BASED MANAGEMENT HOW TO USE A WEB BROWSER TO MANAGE YOUR DEVICE	110
Overview	110
How to connect to your printer using a Browser	111
Other Sources of Information	111
CHAPTER TWELVE TCP/IP CONFIGURATION ASSIGNING TCP/IP INFORMATION	112
Overview	112
Using the printer control panel to allocate an IP address (printers with LCD panels only)	113
Changing the IP Address using the BRAdmin application	113
Using BRAdmin and the IPX/SPX Protocol to set the IP address	114
Using BRAdmin and the TCP/IP Protocol to set the IP address	115
Using DHCP to Configure the IP address	115
Using ARP to Configure the Print Server IP Address	116
Using RARP to Configure the IP Address	117
Using BOOTP to Configure the IP Address	118
Configuring the IP Address with DEC NCP or BRCONFIG	119
Changing the IP Address settings with the TELNET Console	121
Other Sources of Information	122
CHAPTER THIRTEEN TROUBLESHOOTING	123
Overview	123
Installation problems	124
Intermittent Problems	127
TCP/IP Troubleshooting	128
UNIX Troubleshooting	129
Windows NT/LAN Server (TCP/IP) Troubleshooting	131
Windows 95/98/Me Peer to Peer Print (LPR) Troubleshooting	131
Windows 95/98/Me Peer-to-Peer (HP JetAdmin compatible method) Troubleshooting	132
Windows 95/98/Me/NT 4.0 Peer-to-Peer Print (NetBIOS) Troubleshooting	132
Brother Internet Print (TCP/IP) Troubleshooting	133
Windows 95/98/Me/2000 IPP Troubleshooting	134
Novell NetWare Troubleshooting	135
AppleTalk Troubleshooting	136
DLC/LLC Troubleshooting	136
LAT Troubleshooting	137
Banyan VINES Troubleshooting	139
Web Browser Troubleshooting (TCP/IP)	139
APPENDIX	140
Appendix A	140
General Information	140
Appendix B	142
Using Services	142
General	142
Appendix C	143
Reloading the Print Server Firmware	143
General	143
Reloading firmware using BRAdmin	144
Reloading process	145
Reloading using the FTP Protocol from a command prompt	146
Reloading using the FTP Protocol from a Web Browser	147