Brother International HL-1870n Network Users Manual - English - Page 136

AppleTalk Troubleshooting, DLC/LLC Troubleshooting

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CHAPTER 13 TROUBLESHOOTING AppleTalk Troubleshooting If you cannot print from an AppleTalk for Macintosh computer and you have checked the hardware and network as described in the previous steps, then check the following: 1. Make sure that you are running Phase 2 AppleTalk and that you have selected the correct network interface from the AppleTalk Control Panel on the Macintosh. 2. Make sure that the AppleTalk protocol of the print server is enabled. 3. If you have a large network, make sure that you have the Laser Writer V8.xx or equivalent driver, since earlier versions may cause PostScript errors. Also, verify that you get the correct printer information when you select Printer Info from the Setup button in the Chooser. 4. Make sure that you have selected the correct Printer Description File (PPD) from the Chooser (otherwise PostScript errors may result) 5. Verify that you have selected the correct AppleTalk zone. Because the print server gets its zone information from router broadcasts, it may not be in the zone you expect, and will therefore not show up in the Chooser. If this is the case, you may need to force the zone name using BRAdmin, a web browser or the SET APPLETALK ZONE command from TELNET. DLC/LLC Troubleshooting If you are having trouble printing with DLC/LLC, check the following: 1. Make sure that the DLC/LLC protocol is enabled using either BRAdmin, a web browser or TELNET. 2. Make sure that the MAC address of the Windows setting is as same as the print configuration page result. 13-14

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CHAPTER 13 TROUBLESHOOTING
13-14
AppleTalk Troubleshooting
If you cannot print from an AppleTalk for Macintosh computer and you have
checked the hardware and network as described in the previous steps, then check
the following:
1.
Make sure that you are running Phase 2 AppleTalk and that you have
selected the correct network interface from the AppleTalk Control Panel
on the Macintosh.
2.
Make sure that the AppleTalk protocol of the print server is enabled.
3.
If you have a large network, make sure that you have the Laser Writer
V8.xx or equivalent driver, since earlier versions may cause PostScript
errors. Also, verify that you get the correct printer information when you
select Printer Info from the Setup button in the Chooser.
4.
Make sure that you have selected the correct Printer Description File
(PPD) from the Chooser (otherwise PostScript errors may result)
5.
Verify that you have selected the correct AppleTalk zone. Because the
print server gets its zone information from router broadcasts, it may not
be in the zone you expect, and will therefore not show up in the Chooser.
If this is the case, you may need to force the zone name using BRAdmin,
a web browser or the SET APPLETALK ZONE command from
TELNET.
DLC/LLC Troubleshooting
If you are having trouble printing with DLC/LLC, check the following:
1.
Make sure that the DLC/LLC protocol is enabled using either BRAdmin,
a web browser or TELNET.
2.
Make sure that the MAC address of the Windows setting is as same as
the print configuration page result.