Brother International HL-1870n Network Users Manual - English - Page 139
Banyan VINES Troubleshooting, Web Browser Troubleshooting (TCP/IP)
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CHAPTER 13 TROUBLESHOOTING Banyan VINES Troubleshooting If you are having trouble printing with Banyan VINES, check the following: 1. Make sure that you have the Banyan VINES PCPrint software option installed. 2. Make sure that the Banyan protocol is enabled. 3. If there are more than two hops (i.e., more than two routers) between the print server and the file server, make sure that you have changed the hop count to the appropriate number via BRAdmin or the print server console. 4. Use the VINES MUSER or MANAGE utility to verify that the print server has logged in. If it has not, make sure that the StreetTalk login name configured in the print server exactly matches the login name that was configured using the MUSER or MANAGE utility on the file server. 5. Verify that the StreetTalk name associated with the print server service name exactly matches the name of the print queue that was configured using the MSERVICE or MANAGE utility on the file server. 6. Check to see that you have not exceeded the user limit on your Banyan file server (because the print server must login as a user), that printing is enabled on the queue, and that there are no security restrictions on the file server that would prevent the print server from logging in. Web Browser Troubleshooting (TCP/IP) 1. If you can not connect to the print server using your web browser it may be worth checking the Proxy Settings of your browser. Look in the Exceptions setting and if necessary, type in the IP address of the print server. This will stop your PC from trying to connect to your ISP or proxy server every time you wish to look at the printer server. 2. Make sure that you are using the proper Web Browser, we recommend Netscape Navigator version 4.0 or later/ Microsoft Internet Explorer version 4.0 or later. 13-17