Brother International MFC-6650MC Users Manual - English - Page 213

199 T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Printing and Receiving Faxes If You Are Having Difficulty with Your MFC If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the table below and follow the troubleshooting tips. DIFFICULTY SUGGESTIONS Condensed print and horizontal streaks, the top and bottom of sentences are cut off If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, call Brother Customer Service at 1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal). Vertical streaks/ black lines appear on the faxes you receive Sometimes you may see vertical streaks/black lines on the faxes you receive. Either your MFC's primary corona wire for printing may be dirty, or the sending party's fax scanner may be dirty. Clean your primary corona wire (see page 215), or ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (USA) or 1-800-853-6660 (From within Canada) or 1-514-685-6464 (From within Montreal). MFC "hears" voice as CNG tone If your MFC is set to Easy Receive ON, and it answers voice calls by trying to receive a fax, try turning Easy Receive to OFF. Horizontal streaks You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor telephone connection. Ask the other party to send the fax again. Received faxes appear as split or blank pages If the received data is divided and printed on 2 pages or if you get an additional blank page, your Paper Size setting may not be correct for the paper you are using (see page 43). If you are using the fixed reduction feature, check to see if the reduction ratio is suitable for the paper in your MFC. (see page 43.)