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Brother International MFC-6650MC Users Manual - English - Page 221

MFC Connect Failure or Bi-Directional Communication Error

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207 T R O U B L E S H O O T I N G A N D M A I N T E N A N C E MFC Connect Failure or Bi-Directional Communication Error Recently, some printers have included a function to show the printer status on the PC display. Such printers use the bi-directional communication parallel port between the printer and the PC. Our MFCs have a bi-directional parallel port function. Since Windows® 3.xx does not support bi-directional communication on the parallel port, each peripheral vendor has developed and supplied a bi-directional device driver, which will be installed into Windows® 3.xx. If you install two or more different bi-directional device drivers into Windows®, they may conflict with each other and cause problems. Please make sure you have installed the MFC driver, by executing SETUP.EXE from your CD-ROM drive, following the instructions on the CD-ROM label. The bi-directional communication may be disabled when the driver is installed from the Add menu in "Printers" of the Control Panel. Please restart Windows®. Remove the conflicting situation caused by one of the following printer drivers. Review the following sections that apply to any additional printer drivers you may have installed into your Windows® software. Brother HL-6/6V/10h/630series/660series/960/1260/WL-660 HP LaserJet series II, IID, IIP, IIP+, III, IIID, IIIP or IV Plus NEC SuperScript 610/660 EPSON ActionLaser 1100/1400 LexMark WinWriter 200 Brother HL-6/6V/10h/630series/660series/960/1260/ WL-660: The Resource Manager for MFC 4350, MFC 4650, MFC 6650MC and MFC 7750 may not work if the printer drivers for the above models are installed after the installation of the MFC printer drivers. In this case, please install the Brother printer driver again or copy BI-DI.386 from the CD-ROM to the Windows/System directory. (NOTE: BI-DI.386 on the CD-ROM is not compressed.)

Section	Page
Front Cover	1
Year 2000 Compliant	2
Brother Numbers	3
Fax-Back System	3
Brother on the World Wide Web	3
Brother Bulletin Board	3
For Customer Service	3
Ordering Accessories and Supplies	4
Table of Contents	5
Chapter 1 Introduction	15
Using This Manual	15
Finding Information	15
Test Sheet Procedures (For USA Only)	16
About Fax Machines	16
Fax Tones and Handshake	16
ECM (Error Correction Mode)	17
MFC 4350, MFC 4650 and MFC 7750 Control Panel Overview	18
MFC 4350, MFC 4650 and MFC 7750 Control Panel Keys	19
MFC 6650MC Control Panel Overview	20
MFC 6650MC Control Panel Keys	21
Chapter 2 MFC Setup and Connections	23
Caution	23
Packing List	24
Choosing a Location	25
Assembly	26
Installingl the Drum Unit Assembly (with Toner Cartridge)	26
Setting Up the MFC	28
Loading Paper in Multi-Purpose Sheet Feeder	30
Attaching Dust Cover	31
Manual Feed Slot	32
Acceptable Paper	32
Loading one sheet of paper	32
Paper Capacity in Feeder	33
Connecting an External Telephone Answering Device (TAD)	33
Sequence	33
Connections	34
Recording Outgoing Message (OGM)	35
Connecting an External Telephone	35
Special Line Considerations	36
Roll Over Phone Lines	36
Two-Line Phone System	36
Converting Telephone Wall Outlets	36
Installing MFC, External Two-Line TAD, and Two-Line Telephone	37
Multi-Line Connections (PBX)	38
Custom Features on a Single Line	38
Chapter 3 On-Screen Programming	39
User-Friendly Programming	39
Function Mode	39
Alternating Displays	40
Function Selection Table	41
Chapter 4 Initial Setup	45
Getting Started	45
Setting Dialing Mode (Tone/Pulse)	45
Setting Date and Time	46
Setting Station ID	47
Entering Text	48
Setting Beeper Volume	50
Setting the Handset Volume	50
Setting the Speaker Volume	50
Setting the Ring Volume	51
Memory Storage	51
Sleep Mode	51
Delayed Timer	52
Chapter 5 Setup Receive	53
Basic Receiving Operations	53
Select Answer Mode	53
Setting Ring Delay	54
Setting F/T Ring Time	55
Record FAX/TEL Outgoing Announcement (F/T OGM) (For MFC 6650MC Only)	55
Easy Receive	56
Printing a Reduced Incoming Document	56
Recommended Reductions	57
Setting Paper Size	57
Setting the Print Density	58
Toner Save	58
Advanced Receiving Operations	58
Operation from Extension Telephone (For MFC 4350, MFC 4650 and MFC 6650MC only) or External Telephone	58
For FAX/TEL Mode Only	59
Changing Remote Codes	59
Printing a Fax in Memory (For MFC 4350, MFC 4650 and MFC 7750 Only)	60
Polling	60
Setting Up Polling Receive	60
Setting Up Sequential Polling Receive	61
Canceling a Scheduled Job	62
Setting Multi-Function Link Pro Mode (For MFC 4650, MFC 6650MC and MFC 7750 Only)	63
Distinctive Ringing	63
Registering your Distinctive Ringing Pattern	64
Caller ID	65
Viewing Caller ID List	65
Printing Caller ID List	66
Clearing a Caller ID Stored in Memory	66
Call Waiting Caller ID (For MFC 4350, MFC 4650 and MFC 6650MC)	66
Chapter 6 Setup Send	67
Before You Begin	67
Manual Transmission	69
Automatic Transmission	69
Manual and Automatic Fax Redial	69
Dual Access	70
Real Time Transmission	70
Checking the Jobs Status	71
Canceling Jobs in Memory	72
Basic Sending Operations	73
Composing Electronic Cover Page	73
Cover Page for Next Fax Only	73
Always Send Cover Page	75
Using a Printed Cover Page	76
Cover Page Message	76
Composing Your Own Comments	76
Contrast	77
Resolution	78
Advanced Sending Operations	78
Overseas Mode	78
Call Reservation	79
Print Sample Call Back Message	80
Delayed FAX	80
Broadcasting	81
Multiple Resolution Transmission	82
Setting Up Polling Transmit	83
Canceling a Job While Scanning the Document	84
Interrupting Delayed Fax and Polling Transmit Jobs	84
Chapter 7 Setup Auto Dial Numbers	85
Storing Numbers for Easy Dialing	85
Storing One Touch Dial Numbers	85
Storing Speed Dial Numbers	86
Changing One Touch and Speed Dial Numbers	87
Setting Up Groups for Broadcasting	87
Chapter 8 Telephone Operations	89
Dialing Options	89
Manual Dialing	89
One Touch Dialing	90
Speed Dialing	90
Dialing Access Codes and Credit Card Numbers	91
Hold	91
Pause	91
Tone/Pulse	92
Searching Telephone Index	92
Chapter 9 Remote Fax Options (For MFC 4350, MFC 4650 and MFC 7750 Only)	93
Fax Forwarding/Paging	93
Programming a Fax Forwarding Number	93
Programming Paging Number	94
Setting Fax Storage	95
Changing Remote Access Code	95
Remote Retrieval	96
Using Remote Access Code	96
Remote Commands	97
Retrieving Memory Status List	98
Retrieving Fax Messages	98
Changing Fax Forwarding Number	99
Chapter 10 Printing Reports	101
MFC Settings and Activity	101
To Print a Report	102
Transmission Verification (Xmit) Report	102
Activity Report Interval	102
Chapter 11 Making Copies	103
Using MFC as a Copier	103
Making a Single Copy	104
Making Multiple Copies	104
Stacking Multiple Copies	104
Sorting Multiple Copies	104
If You Get a Memory Full Message	105
Reducing and Enlarging Copies	105
Copying a Photograph	105
Chapter 12 Message Center (For MFC 6650MC Only)	107
Introduction	107
Message Center Mode	108
Flexible Memory Settings (Message Storage)	108
Setting Up Message Center	109
Setting Message Storage	109
Recording Message Center Outgoing Message (OGM)	110
Listening to Outgoing Message (OGM)	110
Erasing Outgoing Message (OGM)	110
Activating Message Center Mode	111
Message Indicators	111
Playing Voice Messages and Memos	112
Printing a Fax Message	112
Backup Printing Option	113
Erasing Messages	114
Setting Maximum Time for Incoming Messages	115
Setting Toll Saver	115
ICM Recording Monitor	115
Recording a Memo	116
Recording a Conversation	116
Fax Forwarding/Paging	116
Programming a Fax Forwarding Number	116
Programming a Paging Number	117
Remote Retrieval	118
Using Remote Access Code	118
Changing Remote Access Code	119
Remote Control Commands	120
Retrieving Memory Status List	121
Retrieving Fax Messages	121
Changing Fax Forwarding Number	122
Chapter 13 Using the MFC with Your Computer	123
Setting Up the Fax Machine and Computer to Work Together	123
Before You Install Multi-Function Link Pro (For MFC 4650, MFC 6650MC and MFC 7750 Only)	124
If You Don’t Have a CD-ROM Drive	124
Computer Requirements	124
Connecting the MFC to the Computer	125
Printer Driver for the MFC 4350	126
Installing MFC 4350 Printer Driver	126
If you are using Windows NT® Workstation Version 4.0:	126
If you are using Windows® 3.1 or 3.11:	128
If you are using Windows® 95, 98:	129
Installing True Type Fonts for MFC 4350	130
For Windows® 3.1 and 3.11:	130
For Windows® 95, 98 and Windows NT® Workstation Version 4.0:	130
Installing Multi-Function Link Pro Software (CD-ROM) (For MFC 4650, MFC 6650MC and MFC 7750 Only)	131
Overview of Basic Steps	131
Choosing the Software to Install	132
Install Multi-Function Link Pro Software	132
Install NetCentric™ FaxStorm	132
Install Automatic E-Mail Printing	132
Product Support	132
Brother Web Link	132
Exit	132
Installing the Brother Software	133
Helpful Hints for Windows® 3.1, 3.11 or Windows® 95, 98	135
For DOS Users	136
How to Use the MFC with Your DOS Application Software	136
What Does the Remote Printer Console Do?	137
Remote Printer Console Main Program	137
Printer Status Monitor Program	137
Installing the Remote Printer Console	137
Using the Remote Printer Console Main Program	138
Remote Printer Console	140
Current Printer Status Information	140
Printer Setup Category	140
Print Setup Section	140
Page Setup Section	141
Font Config	141
Printer Config	142
Other Config	142
Printer Setup Category	142
Direct Access Category	143
Console Config Category	143
Using the Printer Status Monitor Program	143
Chapter 14 Multi-Function Link Pro (option) for MFC 4350	145
Chapter 15 Using the Multi-Function Link Pro Software (For MFC 4650, MFC 6650MC and MFC 7750 Only)	147
Introduction	147
Using the Multi-Function Link Pro Software	148
Brother Resource Manager	148
Multi-Function Link Pro	148
Visioneer PaperPort™ LE	149
Sending a Fax from Your PC	150
Sending a Quick Fax	150
Sending a Fax from the Main Menu	151
Sending a Fax from a Windows® Application	152
Receiving Faxes into your PC	153
Before You Begin	153
Checklist for the MFC to Make Sure MF Link Mode is Active	153
Checklist for Your PC	153
Viewing Received Faxes	154
Scanning a Document	155
Accessing the Scanner	155
Scanning a Document into your PC	156
Settings in the Scanner Window	156
PreScanning an Image	158
Exporting an Image File	159
NetCentric Internet Fax	160
Before You Begin	160
Compatible Operating Systems	160
Your Fax Service Account	161
Receiving Faxes	161
Creating an Inbound Account	162
Installing NetCentric™ FaxStorm	162
Overview of Utilities	163
Contact Manager	163
Cover Page Builder	163
Print Driver	163
Status Manager	163
Viewfax (A Fax File Viewing Application)	163
Accessing NetCentric™ FaxStorm	164
Sending Faxes	164
General Tab	165
Addressing a Fax	165
Adding Contacts One at a Time	166
Selecting a Group (or a Contact from a Group)	166
Saving a New Contact from the Fax Send Window	167
Specifying a Cover Page	167
About Sending a Fax as E-mail	168
Attachments Tab	169
Options/Sender Tab	170
Sending a Fax from Other Windows® Applications	170
If You Are Using Windows® 95, 98	170
If You Are Using Windows NT® Workstation Version 4.0	171
Setting Up Contacts in the Contact Manager	172
To add a New Contact to the All Group:	172
To add a New Contact to Another Group:	173
Changing Contact Detail	173
Setting Up Multiple Addresses	174
Moving or Copying a Contact to Another Group	175
Creating a Group for Broadcasting You can create groups in the Contact Manager so you can	175
Managing Your Faxes in the Status Manager	176
Accessing the Status Manager	176
Checking the Status of Sent Faxes (Outbox)	177
Viewing Faxes You Received (Inbox)	177
Managing Faxes from Your Account Page	177
Accessing Your Account Page	177
Viewing Received Faxes in Your Account Page Inbox	178
Checking Sent Faxes in Your Account Page Outbox	178
Customer Support	179
Contact NetCentric Corporation at	179
Automatic E-mail Printing (For Windows® 95, 98 Only) (For MFC 4650, MFC 6650MC and MFC 7750 Only)	180
Main Features	180
Automatic E-Mail Printing is for Windows® 95, 98 Only	181
You Cannot Use a 16 bit TCP/IP Stack	181
If You are Using Korean Windows® 95, 98	181
Setting Up Automatic E-Mail Printing	181
Setting Up the Server	182
Setting the Check Time	182
Using Automatic E-Mail Printing	183
Uninstalling Automatic E-Mail Printing from Windows® 95, 98	183
If the Uninstall Program Displays An Error Message	183
To Access the Add/Remove Programs Properties Window:	184
Trademarks	184
Chapter 16 Using the MFC as a Printer	185
Special Printing Features	185
Windows® Printing	185
Popular Printer Emulation Support	185
Remote Printer Console Program for DOS	185
Bi-directional Parallel Interface	186
Enhanced Memory Management	186
Printing From Your PC	186
Multi-purpose Sheet Feeder	186
Two-Sided Printing (Manual Duplexing)	187
Loading Envelopes in Multi-Purpose Sheet Feeder	188
Manual Feed Slot	188
Loading One Sheet of Paper	188
Loading More Than One Sheet of Paper	188
Paper Tray	189
Simultaneous Printing/Faxing	189
Choosing Acceptable Paper	189
Printer Operation Keys	190
On/Off Line Key	190
FF/Cont Key	190
Print Priority Key	191
Test/Reset Key	191
Printing the Internal Font List	191
Printing the Print Configuration List	191
Restoring Factory Default Settings	192
Printing PC Data in Hexadecimal	192
Chapter 17 Optional Accessories (For MFC 4350, MFC 4650 and MFC 6650MC Only)	193
Memory Board	193
Optional Memory for the Printer & Fax Operations	194
For the Printer	194
For the Fax	194
Installing the Optional Memory Board	195
Chapter 18 Important Information	197
Standard Telephone and FCC Notices (For 120V Models Only)	197
These notices are in effect on models sold and used in the United States only.	197
Federal Communications Commission(FCC) Declaration of Conformity (For USA Only)	199
Laser Safety (For 110-120V Models Only)	199
FDA Regulations	200
Manufactured	200
Attention	200
Industry Canada Compliance Statement (For Canada Only)	201
International Energy Star Compliance Statement	201
Important Safety Instructions	202
Notice – Disclaimer of Warranties	204
Compilation and Publication Notice	205
Trademarks	205
Chapter 19 Troubleshooting and Maintenance	207
Troubleshooting	207
Fax-Back System	207
Brother Home Page	207
Brother Bulletin Board	207
Error Messages	208
Document Jam	211
Printer Jam	211
Paper is Jammed in the Multi-purpose Sheet Feeder	212
Paper is Jammed near the Drum Unit or in the Fuser Unit.	212
If You Are Having Difficulty with Your MFC	213
Difficulties Setting up the Software	220
Problem Using the HP Pavilion PC and the “HP DEMO” Screen Saver	220
Bi-Directional Parallel Ports (nibble and byte modes)	220
MFC Connect Failure or Bi-Directional Communication Error	221
Brother HL-6/6V/10h/630series/660series/960/1260/ WL-660:	221
HP LaserJet series II, IID, IIP, IIP+, III, IIID or IIIP:	222
HP LaserJet 4 Plus:	222
NEC SuperScript 610/660:	222
EPSON ActionLaser 1100 / 1400:	223
Lexmark WinWriter 200:	223
Graphics or Text Is Missing When the Document Is Printed	224
Packing and Shipping the MFC	224
Regular Maintenance	227
Cleaning the Document Scanner	227
Cleaning the Printer	228
Cleaning the Drum Unit	229
Replacing the Toner Cartridge	230
Toner Empty Indicator	230
How to Replace the Toner Cartridge	231
Replacing the Drum Unit	235
For Customer Service	240
Chapter 20 Specifications	241
Product Description	241
Fax Specifications	241
Printer Specifications	242
Electrical and Environment	243
Parallel Interface Specifications	244
Resident Fonts	245
Symbol Sets/Character Sets	245
Glossary	247
Index	253