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Brother International MFC 9880 Owners Manual - Page 146

DIFFICULTY, SUGGESTIONS, Paper Handling Difficulties

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DIFFICULTY SUGGESTIONS Windows® Setup Printing Difficulties I cannot print from my application software. Make sure the Windows® printer driver is installed and you select it in your application software. Software Difficulties "MFC Connect Failure" If the machine is not connected to your PC and you have loaded the Brother software, the PC will show "MFC Connect Failure" each time you restart Windows®. You can ignore this message or you can turn it off by deselect the AutoLoad PopUp check box in the Brother Control Center chapter. (See How to Turn Off AutoLoad, page 86.) Paper Handling Difficulties The machine does not load Check to see if the CHECK PAPER or PAPER JAM message paper. The LCD shows appears on the LCD. If so, the paper tray may be out of paper. If it CHECK PAPER or PAPER is empty, load a new stack of paper into the paper tray. If there is JAM paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray. Reduce the amount of paper in the paper tray, then try again. Check the manual feed mode is not selected in the printer driver. (See Paper Source, page 71.) How can I clear paper jams? See Document Jams and Paper Jams, page 133. Copy Quality Difficulties Vertical streaks appear in copies Sometimes you may see vertical streaks on your copies. Either the scanner or the primary corona wire for printing is dirty. Clean them both. Print Quality Difficulties Printed pages are curled. Thin Paper (60-69 g/m2) can cause this problem. Make sure you select the Paper Type that suits the paper in your paper tray. (See Paper Type, page 60 and 61 and Media Type, page 71.) Printed pages are smeared. Rough surfaces or thick media can cause "smeared pages"-OR- "the toner to smear". Make sure you select the correct Paper Type that suits the paper in your paper tray. (See Paper Type, page 60 and 61 and Media Type, page 71.) Printouts are too dark or light Adjust the print conditions by setting the Print Density function, it has been factory set to the middle position. (See Setting the Print Density, page 31.) Printed pages contain white stripes. You may fix this by wiping the scanner windows with a clean soft cloth. (See Regular Maintenance, page 142 and Cleaning the Printer, page 143.) If you still see white stripes or faint images and the display shows CHANGE DRUM SOON, replace the drum unit with a new one. White Stripes or Faint Images MAINTENANCE Troubleshooting and Maintenance 137

Section	Page
OWNER’S MANUAL MFC-9880	1
APPROVAL INFORMATION	2
EC Declaration of Conformity under the R & TTE Directive	3
Using This Manual	4
Finding Information	4
Symbols Used In This Manual	4
User-Friendly Programming	5
Table of Contents	6
Preparation and Simple Use Guide	10
Steps to prepare and use the machine simply	10
Advice for Preparation and Simple Use Guide	13
Choosing a Location	13
Connecting the Power Cord	14
Memory Storage	15
Multi-Line Connections (PABXs)	15
If you are installing the machine to work with a PABX:	15
Using Extension Telephones	16
Connecting an External Telephone Answering Device (TAD)	17
Sequence	17
Connections	17
Outgoing Message (OGM) of External TAD	18
Connecting an External or Extension Telephone	18
Control Panel Overview	19
Menu Mode	21
1 Setup	25
Initial Settings	25
Setting the Date and Time	25
Setting the Station ID	25
Custom Settings	26
Volume Settings	26
Ring Volume	26
Beeper Volume	26
Speaker Volume	27
PABX and TRANSFER	27
Setting PABX	27
Setting the Clock Change	28
Toner Save	28
Power Save	28
Sleep Mode	28
Turning Off the Scanner Lamp	29
Setting the Dialling Mode (Tone/Pulse)	29
Lower Tray (With Optional Paper Tray Only)	29
Storing Numbers for Easy Dialling	30
Storing One Touch Dial Numbers	30
Storing Speed Dial Numbers	30
Changing One Touch and Speed Dial Numbers	31
2 Sending a Fax	32
Scanning Adjustment	32
Contrast	32
Fax Resolution	32
Dialling a Number	33
One Touch Dialling	33
Speed Dialling	33
Search	33
Chain Dialling	33
Manual and Automatic Fax Redial	34
Pause	34
Sending Operation	34
Automatic Transmission	34
Manual Transmission (With an External Telephone)	34
Dual Access	35
Real Time Transmission	35
3 Receiving a Fax	36
Receive Mode Settings	36
Select Receive Mode	36
To select or change your Receive Mode	37
Setting the Ring Delay	37
Setting the F/T (Fax/Tel) Ring Time (Fax/Tel Mode Only)	38
Fax Detect (with an External or Extension Telephone)	38
Receiving a Fax	39
Printing a Reduced Incoming Document (Auto Reduction)	39
Setting the Print Density	40
Reception into Memory	40
Printing a Fax from Memory	40
4 Telephone (Voice) Operation	41
Making Voice Calls with an External Telephone	41
Manual Dialling with an External Telephone	41
Search	41
One Touch Dialling	41
Speed Dialling	42
Tone/Pulse	42
Fax/Tel (F/T) Mode	42
Tel/R Key	42
5 Printing Reports	43
Transmission Report and Journal Setting	43
Customizing the Transmission Verification (Xmit) Report	43
Setting the Journal Period	43
Using the Reports Key	44
To Print a Report	44
6 Advanced Sending	45
Advanced Operations	45
Electronic Cover Page	45
Cover Page for Next Fax Only	45
Always Send Cover Page	46
Using a Printed Cover Page	46
Composing Your Own Comments	46
Overseas Mode	47
Delayed Transmission (Timer)	47
Delayed Batch Transmission	47
Broadcasting	48
Setting Up Groups for Broadcasting	49
Cancelling a Job While Scanning the Document	49
Checking and Cancelling a Scheduled Job in Memory	50
Memory Security	50
Using Memory Security	50
Setting Up Memory Security for the First Time	50
Changing the Memory Security Password	51
Switching Memory Security ON	51
Switching OFF Memory Security	52
7 Advanced Receiving	53
Operation from an External or Extension Telephone	53
For Fax/Tel Mode Only	53
Switching ON Remote Activation and Changing Remote Codes	54
To switch Remote Activation ON and change Remote Codes	54
Telephone Services	54
BT Call Sign (For U.K. Only)	54
To enable the machine to work with BT Call Sign	54
8 Polling	55
Secure Polling	55
Polling Receive	55
Setup for Polling Receive (Standard)	55
Setup for Polling Receive with Secure Code	55
Setup Delayed Polling Receive	56
Sequential Polling	56
Polling Transmit	57
Setup for Polling Transmit (Standard)	57
Setup for Polling Transmit with Secure Code	57
9 Remote Fax Options	58
Setting Fax Storage	58
Backup Print	58
Fax Forwarding	58
Programming a Fax Forwarding Number	58
Changing the Remote Access Code	59
Remote Retrieval	59
Using Your Remote Access Code	59
Remote Commands	60
Change Fax Forwarding Setting	60
Retrieve or Erase a Fax	60
Check the Receiving Status	60
Change Receive Mode	60
Exit Remote Operation	60
Retrieving Fax Messages	61
Changing the Fax Forwarding Number	61
10 Making Copies	62
Basic Copy Operations	62
Using the Machine as a Copier	62
Making a Single Copy	62
Making Multiple Copies (Using the ADF)	63
Making Multiple Copies (Using the Glass Platen)	63
Out of Memory Message	63
Temporary Copy Setting	64
Copying Using Multiple Settings	64
Making Enlarged or Reduced Copies	65
Copy Contrast	65
Using the Options Key	66
Copy Mode	66
Sorting Multiple Copies (Using ADF)	66
Special Copy Options (Using the ADF)	67
Special Copy Options (Using the Glass Platen)	67
2 in 1	67
4 in 1	68
Poster	68
Paper Type	69
Changing Default Settings	69
Copy Mode (Type of Original)	70
Copy Contrast	70
Paper Type	70
11 Using the machine as a Printer	71
Special Printing Features	71
Windows® Printing	71
Enhanced Memory Management	71
Printing From Your PC	71
Paper Tray	71
Two-Sided Printing (Manual Duplexing)	72
Manual Feed Slot	72
Loading One Sheet of Paper	73
Loading more than One Sheet of Paper	73
Printing on Thicker Paper and Card Stock	74
Face Down Output Bin	75
Reset Key	75
Simultaneous Printing/Faxing	75
Printer Menu Functions	76
Printing the Internal Font List	76
Printing the Print Configuration List	76
Restoring Factory Default Settings	76
Acceptable Paper	77
12 Printer Driver Settings (For Windows® Only)	78
Using the Brother MFC-9880 Printer Driver	78
Features in the Printer Driver (For Windows® 95/98/Me and Windows® NT 4.0 Users)	78
Basic Tab	78
Paper Size	79
Multiple Page	79
Border Line	79
Orientation	79
Copies	79
Collate	79
Media Type	80
Paper Source	80
First Page	80
Other Pages	80
Advanced Tab	81
Print Quality	82
Resolution	82
Toner Save	82
Print Setting (For Windows® 95/98/98SE/Me Users Only)	82
Duplex Printing	82
Manual Duplex	82
Binding Offset	82
Watermark	83
Print Watermark	83
In background	83
Watermark Text	83
Watermark Bitmap	84
Position	84
Page Setting	84
Device Options	85
Quick Print Setup	85
Administrator (For Windows® 95/98/98SE/Me Users Only)	86
Print Date & Time	87
Accessories Tab	87
Paper Source Setting	87
Default Source	88
Available Options	88
Support Tab	89
Brother Solutions Center	89
Web Update	89
Check Setting	89
Features in the Printer Driver (For Windows® 2000)	90
General Tab	90
Printing Preferences	90
Layout Tab	90
Orientation	90
Pages Per Sheet	91
Paper/Quality Tab	91
Tray Selection	91
Paper Source	91
Media	92
Advanced Options	92
Paper/Output	92
Graphic	92
Document Options	92
Device Settings Tab	93
Form To Tray Assignment	93
Installable Options	93
13 Using the Windows®-Based Brother Control Centre (For Windows® Only)	94
Brother Control Centre	94
AutoLoad the Brother Control Centre	94
How to Turn Off AutoLoad	95
Using the Scan Keys with Windows PC	95
Using the Control Panel Keys	96
Scan to E-mail	96
Scan to Image	96
Scan to OCR	96
Brother Control Centre Features	97
Auto Configuration	97
Scanning Operations	97
Copy Operations	98
PC-FAX Operation	98
Scanner Settings	98
Global Settings	98
Setting Up the Scanner Configurations	99
To access the Scanner Configurations screen:	99
Perform an Operation from the Brother Control Centre Screen	99
Scan to File	100
Scanner Setting	100
Destination Folder	100
Scan to E-mail	101
Scanner Settings	101
E-mail Application	101
File Attachments	102
Conversion Options	102
Format	102
Show QuickSend Menu	102
QuickSend List	102
Scan to Word Processor	103
Scanner Settings	103
Word Processor	103
User Defined Button	104
Scanner Settings	104
Target Application	104
Copy	105
Scanner Settings	105
Copy Settings	105
Send a Fax	106
Scanner Settings	106
FAX Settings	106
14 Using ScanSoft™ PaperPort® for Brother and ScanSoft™ TextBridge®	107
Viewing Items in ScanSoft™ PaperPort® for Brother	107
Organizing Your Items in Folders	108
Links to Many Other Applications	108
Using ScanSoft™ TextBridge® OCR (Converting Image Text to Text You Can Edit)	109
Importing Items from Other Applications	109
Exporting Items in Other Formats	109
Exporting an Image File	109
Accessing the Scanner	110
Scanning a Document into your PC	110
Settings in the Scanner Window	111
Image	111
Custom	112
PreScanning an Image	113
15 Setting Up and Using PC-FAX (For Windows® Only)	114
Introduction	114
Brother Resource Manager	114
MFC Remote Setup	114
PC-FAX Sending (For Windows® Only)	115
Setting Up User Information	115
Setting Up Sending	116
Outside line access	116
Include header	116
Addressbook file	116
Network PC-FAX	116
User interface	117
Setting Up Speed Dial	117
To register an address on a Speed Dial location:	117
To clear a Speed Dial location:	117
The Address Book	118
Setting Up a Member in the Address Book	118
Setting Up a Group for Broadcasting	119
Editing Member Information	119
To edit a Member or Group:	119
Deleting a Member or Group	119
To delete a Member or Group:	119
Exporting the Address Book	120
To export the current telephone book:	120
Importing to the Address Book	121
To import an ASCII text file:	121
Setting Up Cover Page	122
To	122
From	122
Comment	122
Select Cover Page Form	122
Import BMP file	122
Count Cover Page	122
Sending a File as a PC-FAX Using the Simple Style	123
Sending a File as a PC-FAX using the Facsimile Style	124
Redial:	124
PC FAX Receiving	125
Running PC FAX Receiving	125
Setting Up Your PC	125
Viewing New PC FAX Messages	126
16 Using the Brother MFC with a New Power Macintosh® G3, G4 or iMac™/iBook™	127
Set up Your USB Equipped Apple® Macintosh® G3,G4 or iMac™ with Mac OS 8.5/8.5.1/8.6/9.0/9.0.4/9.1	127
Using Brother Printer Driver with your Apple® Macintosh®	127
Sending a Fax from your Macintosh Application	129
Setting Up Your Address Book	131
Adding a New Member	131
Adding a New Group	132
Using Brother TWAIN Scanner Driver with Your Apple® Macintosh®	133
Accessing the Scanner	133
Scanning a Document into Your Macintosh G3, G4 or iMac	133
Settings in the Scanner Window	134
Image	134
Scanning Area	135
Business Card Size	135
Adjust Image	135
PreScanning an Image	136
17 For DOS User	137
How to Use the machine with Your DOS Application Software	137
What Does the Remote Printer Console Do?	137
Installing the Remote Printer Console	137
Running the Remote Printer Console Main Program	138
18 Troubleshooting and Maintenance	139
Error Messages	139
Document Jams and Paper Jams	142
Document Jam in the Top of the ADF Unit	142
Document Jam inside the ADF Unit	142
Printer Jam or Paper Jam	142
Paper is Jammed in the Paper Tray	143
Paper is Jammed near the Drum Unit	143
Paper is Jammed in the Fuser Unit	143
Difficulty with Operation	144
Packing and Shipping the Machine	149
Regular Maintenance	151
Cleaning the Scanner	151
Cleaning the Printer	152
Cleaning the Drum Unit	153
Replacing the Toner Cartridge	154
Toner Empty Indicator	154
Steps for Replacing Toner Cartridge	154
Drum Life Considerations for Your Brother Fax Machine	158
Replacing the Drum Unit	158
19 Important Safety Information	161
Important Safety Instructions	161
IEC 60825 Specification	162
For Your Safety	163
Disconnect device	163
20 Optional Accessories	164
Memory Board	164
Installing the Optional Memory Board	164
Optional Paper Tray	167
Network (LAN) Board	167
21 Specifications	168
Fax Specifications	168
Printer Specifications	169
Computer Requirement	170
Electrical and Environment	170
Compilation and Publication Notice	171
Trademarks	171
Ordering Accessories and Supplies	171
Entering Text	172
Inserting spaces	172
Making corrections	172
Repeating letters	172
Special characters and symbols	172
About Fax Machines	173
Fax Tones and Handshake	173
ECM (Error Correction Mode)	173
Glossary	174
Index	177

Match case Limit results 1 per page

Troubleshooting and Maintenance

137

MAINTENANCE

Windows

Setup Printing Difficulties

I cannot print from my

application software.

Make sure the Windows

printer driver is installed and you select it

in your application software.

Software Difficulties

“

MFC Connect Failure

”

If the machine is not connected to your PC and you have loaded the

Brother software, the PC will show

“

MFC Connect Failure

”

each

time you restart Windows

. You can ignore this message or you can

turn it off by deselect the AutoLoad PopUp check box in the Brother

Control Center chapter. (See

How to Turn Off AutoLoad

, page 86.)

Paper Handling Difficulties

The machine does not load

paper. The LCD shows

CHECK PAPER

PAPER

JAM

Check to see if the

CHECK PAPER

PAPER JAM

message

appears on the LCD. If so, the paper tray may be out of paper. If it

is empty, load a new stack of paper into the paper tray. If there is

paper in the paper tray, make sure it is straight. If the paper is curled,

you should straighten it. Sometimes it is helpful to remove the

paper, turn the stack over and put it back into the paper tray. Reduce

the amount of paper in the paper tray, then try again. Check the

manual feed mode is not selected in the printer driver. (See

Paper

Source

, page 71.)

How can I clear paper jams?

See

Document Jams and Paper Jams

, page 133.

Copy Quality Difficulties

Vertical streaks appear in

copies

Sometimes you may see vertical streaks on your copies. Either the

scanner or the primary corona wire for printing is dirty. Clean them

both.

Print Quality Difficulties

Printed pages are curled.

Thin Paper (60-69 g/m

) can cause this problem. Make sure you

select the Paper Type that suits the paper in your paper tray. (See

Paper Type

, page 60 and 61 and

Media Type

, page 71.)

Printed pages are smeared.

Rough surfaces or thick media can cause

“

smeared pages

”—

—

“

the toner to smear

”

. Make sure you select the correct Paper Type

that suits the paper in your paper tray. (See

Paper Type

, page 60 and

61 and

Media Type

, page 71.)

Printouts are too dark or light

Adjust the print conditions by setting the Print Density function, it

has been factory set to the middle position. (See

Setting the Print

Density

, page 31.)

Printed pages contain white

stripes.

White Stripes or Faint Images

You may fix this by wiping the scanner windows with a clean soft

cloth. (See

Regular Maintenance

, page 142 and

Cleaning the

Printer

, page 143.) If you still see white stripes or faint images and

the display shows

CHANGE DRUM SOON

, replace the drum unit

with a new one.

DIFFICULTY

SUGGESTIONS