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Brother International MFC-J835DW Users Manual - English - Page 101

Printing continued, Media Type, Difficulty, Suggestions - windows 10 driver

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Troubleshooting Printing (continued) Difficulty Suggestions Poor print quality. Check the print quality. (See Checking the print quality uu page 65.) Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine's menu matches the type of paper you are using. See Paper Type uu page 18. uuSoftware User's Guide: Printing (Windows®) uuSoftware User's Guide: Printing and Faxing (Macintosh) Make sure that your ink cartridges are fresh. The following may cause ink to clog:  The expiration date written on the cartridge package has passed. (Genuine Brother Innobella™ ink cartridges stay usable for up to two years if kept in their original packaging.)  The ink cartridge has been in your machine for over six months.  The ink cartridge may not have been stored properly before use. Make sure you are using Genuine Brother Innobella™ Ink. Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. Try using the recommended types of paper. (See Acceptable paper and other print media uu page 19.) White horizontal lines appear in text or graphics. The recommended environment for your machine is between 68 F to 91 F (20 C to 33 C). Clean the print head. (See Cleaning the print head uu page 65.) Make sure you are using Genuine Brother Innobella™ Ink. Try using the recommended types of paper. (See Acceptable paper and other print media uu page 19.) The machine prints blank pages. Clean the print head. (See Cleaning the print head uu page 65.) Make sure you are using Genuine Brother Innobella™ Ink. Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment uu page 66.) Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guides are adjusted correctly. (See Loading paper and other print media uu page 10.) Make sure the Jam Clear Cover is closed properly. Smudge or stain at the top center of Make sure the paper is not too thick or curled. the printed page. (See Acceptable paper and other print media uu page 19.) Printing appears dirty or ink seems to run. Make sure you are using the recommended types of paper. (See Acceptable paper and other print media uu page 19.) Don't handle the paper until the ink is dry. Make sure you are using Genuine Brother Innobella™ Ink. If you are using photo paper, make sure that you have set the correct paper type. B If you are printing a photo from your PC, set the Media Type of the printer driver. Stains appear on the reverse side Make sure the printer platen is not dirty with ink. (uuAdvanced User's Guide: or at the bottom of the page. Cleaning the machine's printer platen) Make sure you are using Genuine Brother Innobella™ Ink. Make sure you are using the paper support flap. (See Loading paper and other print media uu page 10.) Make sure the paper feed roller is not dirty with ink. (uuAdvanced User's Guide: Cleaning the paper feed rollers) 87

Section	Page
BASIC USER’S GUIDE MFC-J825DW MFC-J835DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find it?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary	16
Viewing Documentation	16
Viewing Documentation (Windows®)	16
Viewing Documentation (Macintosh)	16
How to find Scanning instructions	17
How to find Network setup instructions	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
LCD Touchscreen	22
Status LED	23
Basic Operations	23
2 Loading paper	24
Loading paper and other print media	24
Loading envelopes and postcards	27
About envelopes	27
Loading envelopes and postcards	27
Loading photo paper	28
Printable area	31
Paper settings	32
Paper Type	32
Paper Size	32
Acceptable paper and other print media	33
Recommended print media	33
Handling and using print media	34
Paper capacity of the output paper tray cover	34
Choosing the right print media	35
Paper type and size for each operation	35
Paper weight, thickness and capacity	36
3 Loading documents	37
How to load documents	37
Using the ADF	37
Document Sizes and Weights	37
How to load documents	37
Using the scanner glass	38
Document Sizes Supported	38
How to load documents	38
Unscannable area	39
4 Sending a fax	40
How to send a fax	40
Stop faxing	42
Setting scanner glass size for faxing	42
Color fax transmission	42
Canceling a fax in progress	42
How to preview an outgoing fax	42
Transmission Verification Report	43
5 Receiving a fax	44
Receive Modes	44
Choose the correct Receive Mode	44
Using Receive Modes	46
Fax Only	46
Fax/Tel	46
Manual	46
External TAD	46
Receive Mode settings	47
Ring Delay	47
F/T Ring Time (Fax/Tel mode only)	47
Easy Receive	48
If Easy Receive is On:	48
If Easy Receive is Off:	48
Fax Preview (Black & White only)	48
How to preview a received fax	48
Setting Fax Preview	48
Using Fax Preview	49
How to print a fax	50
How to print all faxes in the list	50
How to delete all faxes in the list	50
Turning off Fax Preview	50
6 Telephone services and external devices	51
Telephone services	51
Voice Mail	51
Distinctive Ring	52
What does your telephone company's “Distinctive Ring” do?	52
What does Brother's “Distinctive Ring” do?	52
Do you have Voice Mail?	52
Before you choose the ring pattern to register	52
Registering the Distinctive Ring pattern	53
Turning off Distinctive Ring	53
Connecting an external TAD (telephone answering device)	54
Connections	55
Recording an outgoing message (OGM) on an external TAD	55
Multi-line connections (PBX)	56
External and extension telephones	56
Connecting an external or extension telephone	56
Using external and extension telephones	57
If you answer a call and no one is on the line:	57
Using a non-Brother cordless external telephone	57
Using remote codes	57
Fax Receive code	57
Telephone Answer Code	57
Changing the remote codes	58
7 Dialing and storing numbers	59
How to dial	59
Manual dialing	59
Speed Dialing	59
Fax Redial	59
Storing numbers	60
Storing a pause	60
Storing Speed Dial numbers	60
Changing Speed Dial names or numbers	61
8 Making copies	62
How to copy	62
Stop copying	62
Copy settings	63
Paper Options	63
Paper Type	63
Paper Size	63
9 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive	64
PhotoCapture Center™ operations (PHOTO mode)	64
Using a memory card or USB Flash memory drive	64
Getting started	65
Print Images	67
View Photos	67
PhotoCapture Center™ print settings	68
How to scan to a memory card or USB Flash memory drive	68
10 How to print from a computer	70
Printing a document	70
11 How to scan to a computer	71
Scanning a document	71
Scanning using the SCAN key	71
Scanning using a scanner driver	72
Scanning using the ControlCenter	72
12 How to print on a Disc (CD/DVD/BD)	73
Overview	73
How to load a Disc (CD/DVD/BD)	73
A Routine maintenance	75
Replacing the ink cartridges	75
Cleaning and checking the machine	78
Cleaning the scanner	78
Cleaning the print head	79
Checking the print quality	79
Checking the print alignment	80
B Troubleshooting	81
Error and Maintenance messages	81
Error animation	89
Transferring your faxes or Fax Journal report	89
Transferring faxes to another fax machine	89
Transferring faxes to your PC	89
Transferring the Fax Journal report to another fax machine	90
Document jam	90
Document is jammed in the top of the ADF unit	90
Document is jammed inside the ADF unit	91
Printer jam or paper jam	91
Paper is jammed at the front of the machine	91
Paper is jammed at the back of the machine	92
Paper is jammed at the front and back of the machine	93
Additional paper jam clear operations	95
Disc Jam	97
Disc Tray is jammed at the front of the machine	97
Disc Tray is jammed at the back of the machine	98
Troubleshooting	100
If you are having difficulty with your machine	100
Dial Tone	110
Telephone line interference / VoIP	110
Machine Information	111
Checking the serial number	111
Reset functions	111
How to reset the machine	111
C Menu and features	112
On-screen programming	112
Menu table	113
Entering Text	136
Inserting spaces	136
Making corrections	136
Repeating letters	136
D Specifications	137
General	137
Print media	139
Fax	140
Copy	141
PhotoCapture Center™	142
PictBridge	143
Scanner	144
Printer	145
Interfaces	146
Computer requirements	147
Consumable items	148
Network (LAN)	149
Index	150

Match case Limit results 1 per page

Troubleshooting

Poor print quality.

Check the print quality. (See

Checking the print quality

page 65.)

Make sure that the

Media Type

setting in the printer driver or the

Paper Type

setting in the machine’s menu matches the type of paper you are using.

See

Paper Type

page 18.

Software User’s Guide:

Printing

(Windows

)

Software User’s Guide:

Printing and Faxing

(Macintosh)

Make sure that your ink cartridges are fresh. The following may cause ink to clog:



The expiration date written on the cartridge package has passed. (Genuine

Brother Innobella™ ink cartridges stay usable for up to two years if kept in their

original packaging.)



The ink cartridge has been in your machine for over six months.



The ink cartridge may not have been stored properly before use.

Make sure you are using Genuine Brother Innobella™ Ink. Using non-Brother

supplies may affect the print quality, hardware performance, and machine

reliability.

Try using the recommended types of paper.

(See

Acceptable paper and other print media

page 19.)

The recommended environment for your machine is between 68



F to 91



(20



C to 33



C).

White horizontal lines appear in text

or graphics.

Clean the print head. (See

Cleaning the print head

page 65.)

Make sure you are using Genuine Brother Innobella™ Ink.

Try using the recommended types of paper.

(See

Acceptable paper and other print media

page 19.)

The machine prints blank pages.

Clean the print head. (See

Cleaning the print head

page 65.)

Make sure you are using Genuine Brother Innobella™ Ink.

Characters and lines are blurred.

Check the printing alignment. (See

Checking the print alignment

page 66.)

Printed text or images are skewed.

Make sure the paper is loaded properly in the paper tray and the paper side guides

are adjusted correctly. (See

Loading paper and other print media

page 10.)

Make sure the Jam Clear Cover is closed properly.

Smudge or stain at the top center of

the printed page.

Make sure the paper is not too thick or curled.

(See

Acceptable paper and other print media

page 19.)

Printing appears dirty or ink seems

to run.

Make sure you are using the recommended types of paper. (See

Acceptable

paper and other print media

page 19.) Don't handle the paper until the ink is

dry.

Make sure you are using Genuine Brother Innobella™ Ink.

If you are using photo paper, make sure that you have set the correct paper type.

If you are printing a photo from your PC, set the

Media Type

of the printer driver.

Stains appear on the reverse side

or at the bottom of the page.

Make sure the printer platen is not dirty with ink. (

Advanced User’s Guide:

Cleaning the machine’s printer platen

)

Make sure you are using Genuine Brother Innobella™ Ink.

Make sure you are using the paper support flap.

(See

Loading paper and other print media

page 10.)

Make sure the paper feed roller is not dirty with ink. (

Advanced User’s Guide:

Cleaning the paper feed rollers

)

Printing (continued)

Difficulty

Suggestions