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Brother International MFC-J835DW Users Manual - English - Page 106

Sending Faxes, Handling Incoming Calls, Difficulty, Suggestions, Stop/Exit, Start

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Sending Faxes Difficulty Cannot send a fax. Suggestions Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Make sure that the FAX key is illuminated. Transmission Verification Report says "RESULT:NG". Sent faxes are blank. Poor fax send quality. Vertical black lines when sending. Ask the other party to check that the receiving machine has paper. Print the Transmission Verification Report and check for an error. (uuAdvanced User's Guide: Reports) There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get "RESULT:NG" on the Transmission Verification Report, your machine may be out of memory. To gain extra memory, you can turn off Memory Receive (uuAdvanced User's Guide: Turning off Memory Receive operations), print fax messages from the machine's memory (uuAdvanced User's Guide: Printing a fax from the memory) or cancel a Delayed Fax or Polling Job. (See Canceling a fax in progress uu page 28.) (uuAdvanced User's Guide: Checking and canceling waiting jobs) If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line, try changing the menu setting of Compatibility to Basic(for VoIP). (See Telephone line interference / VoIP uu page 96.) Make sure you are loading the document properly. (See Loading documents uu page 23.) Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner uu page 64.) Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner uu page 64.) Handling Incoming Calls Difficulty The machine "hears" a voice as a CNG Tone. Sending a fax call to the machine. Suggestions If Easy Receive is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. (See Easy Receive uu page 34.) If you answered on an extension telephone, press your Fax Receive Code (the factory setting is l 5 1). If you answered on the external telephone (connected to the EXT. jack), press Start to receive the fax. When your machine answers, hang up. 92

Section	Page
BASIC USER’S GUIDE MFC-J825DW MFC-J835DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find it?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary	16
Viewing Documentation	16
Viewing Documentation (Windows®)	16
Viewing Documentation (Macintosh)	16
How to find Scanning instructions	17
How to find Network setup instructions	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
LCD Touchscreen	22
Status LED	23
Basic Operations	23
2 Loading paper	24
Loading paper and other print media	24
Loading envelopes and postcards	27
About envelopes	27
Loading envelopes and postcards	27
Loading photo paper	28
Printable area	31
Paper settings	32
Paper Type	32
Paper Size	32
Acceptable paper and other print media	33
Recommended print media	33
Handling and using print media	34
Paper capacity of the output paper tray cover	34
Choosing the right print media	35
Paper type and size for each operation	35
Paper weight, thickness and capacity	36
3 Loading documents	37
How to load documents	37
Using the ADF	37
Document Sizes and Weights	37
How to load documents	37
Using the scanner glass	38
Document Sizes Supported	38
How to load documents	38
Unscannable area	39
4 Sending a fax	40
How to send a fax	40
Stop faxing	42
Setting scanner glass size for faxing	42
Color fax transmission	42
Canceling a fax in progress	42
How to preview an outgoing fax	42
Transmission Verification Report	43
5 Receiving a fax	44
Receive Modes	44
Choose the correct Receive Mode	44
Using Receive Modes	46
Fax Only	46
Fax/Tel	46
Manual	46
External TAD	46
Receive Mode settings	47
Ring Delay	47
F/T Ring Time (Fax/Tel mode only)	47
Easy Receive	48
If Easy Receive is On:	48
If Easy Receive is Off:	48
Fax Preview (Black & White only)	48
How to preview a received fax	48
Setting Fax Preview	48
Using Fax Preview	49
How to print a fax	50
How to print all faxes in the list	50
How to delete all faxes in the list	50
Turning off Fax Preview	50
6 Telephone services and external devices	51
Telephone services	51
Voice Mail	51
Distinctive Ring	52
What does your telephone company's “Distinctive Ring” do?	52
What does Brother's “Distinctive Ring” do?	52
Do you have Voice Mail?	52
Before you choose the ring pattern to register	52
Registering the Distinctive Ring pattern	53
Turning off Distinctive Ring	53
Connecting an external TAD (telephone answering device)	54
Connections	55
Recording an outgoing message (OGM) on an external TAD	55
Multi-line connections (PBX)	56
External and extension telephones	56
Connecting an external or extension telephone	56
Using external and extension telephones	57
If you answer a call and no one is on the line:	57
Using a non-Brother cordless external telephone	57
Using remote codes	57
Fax Receive code	57
Telephone Answer Code	57
Changing the remote codes	58
7 Dialing and storing numbers	59
How to dial	59
Manual dialing	59
Speed Dialing	59
Fax Redial	59
Storing numbers	60
Storing a pause	60
Storing Speed Dial numbers	60
Changing Speed Dial names or numbers	61
8 Making copies	62
How to copy	62
Stop copying	62
Copy settings	63
Paper Options	63
Paper Type	63
Paper Size	63
9 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive	64
PhotoCapture Center™ operations (PHOTO mode)	64
Using a memory card or USB Flash memory drive	64
Getting started	65
Print Images	67
View Photos	67
PhotoCapture Center™ print settings	68
How to scan to a memory card or USB Flash memory drive	68
10 How to print from a computer	70
Printing a document	70
11 How to scan to a computer	71
Scanning a document	71
Scanning using the SCAN key	71
Scanning using a scanner driver	72
Scanning using the ControlCenter	72
12 How to print on a Disc (CD/DVD/BD)	73
Overview	73
How to load a Disc (CD/DVD/BD)	73
A Routine maintenance	75
Replacing the ink cartridges	75
Cleaning and checking the machine	78
Cleaning the scanner	78
Cleaning the print head	79
Checking the print quality	79
Checking the print alignment	80
B Troubleshooting	81
Error and Maintenance messages	81
Error animation	89
Transferring your faxes or Fax Journal report	89
Transferring faxes to another fax machine	89
Transferring faxes to your PC	89
Transferring the Fax Journal report to another fax machine	90
Document jam	90
Document is jammed in the top of the ADF unit	90
Document is jammed inside the ADF unit	91
Printer jam or paper jam	91
Paper is jammed at the front of the machine	91
Paper is jammed at the back of the machine	92
Paper is jammed at the front and back of the machine	93
Additional paper jam clear operations	95
Disc Jam	97
Disc Tray is jammed at the front of the machine	97
Disc Tray is jammed at the back of the machine	98
Troubleshooting	100
If you are having difficulty with your machine	100
Dial Tone	110
Telephone line interference / VoIP	110
Machine Information	111
Checking the serial number	111
Reset functions	111
How to reset the machine	111
C Menu and features	112
On-screen programming	112
Menu table	113
Entering Text	136
Inserting spaces	136
Making corrections	136
Repeating letters	136
D Specifications	137
General	137
Print media	139
Fax	140
Copy	141
PhotoCapture Center™	142
PictBridge	143
Scanner	144
Printer	145
Interfaces	146
Computer requirements	147
Consumable items	148
Network (LAN)	149
Index	150

Match case Limit results 1 per page

Sending Faxes

Difficulty

Suggestions

Cannot send a fax.

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine.

Make sure that the

FAX

key is illuminated.

Ask the other party to check that the receiving machine has paper.

Print the Transmission Verification Report and check for an error.

(

Advanced User’s Guide:

Reports

)

Transmission Verification Report

says “

RESULT

”.

There is probably temporary noise or static on the line. Try sending the fax again.

If you send a PC FAX message and get “

RESULT

” on the Transmission

Verification Report, your machine may be out of memory. To gain extra memory,

you can turn off Memory Receive (

Advanced User’s Guide:

Turning off

Memory Receive operations

), print fax messages from the machine’s memory

(

Advanced User’s Guide:

Printing a fax from the memory

) or cancel a Delayed

Fax or Polling Job.

(See

Canceling a fax in progress

page 28.) (

Advanced User’s Guide:

Checking and canceling waiting jobs

) If the problem continues, ask the telephone

company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the menu setting of Compatibility to

Basic(for VoIP)

(See

Telephone line interference / VoIP

page 96.)

Sent faxes are blank.

Make sure you are loading the document properly. (See

Loading documents

page 23.)

Poor fax send quality.

Try changing your resolution to

Fine

S.Fine

. Make a copy to check your

machine's scanner operation. If the copy quality is not good, clean the scanner.

(See

Cleaning the scanner

page 64.)

Vertical black lines when sending.

Black vertical lines on faxes you send are typically caused by dirt or correction fluid

on the glass strip. Clean the glass strip. (See

Cleaning the scanner

page 64.)

Handling Incoming Calls

Difficulty

Suggestions

The machine “hears” a voice as a

CNG Tone.

If Easy Receive is set to On, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax receiving tones. Deactivate the machine by pressing

Stop/Exit

. Try avoiding this problem by turning Easy Receive to Off.

(See

Easy Receive

page 34.)

Sending a fax call to the machine.

If you answered on an extension telephone, press your Fax Receive Code (the

factory setting is

). If you answered on the external telephone (connected to

the EXT. jack), press

Start

to receive the fax. When your machine answers, hang

up.