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Brother International MFC-J835DW Users Manual - English - Page 82

Start, Stop/Exit, Error Message, Cause, Action, Cannot Detect, Cannot Print, Replace Ink - check connection error

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Error Message Cannot Detect Cannot Print Replace Ink Check for a Printable Disc Comm.Error Connection Fail Cover is Open. Data Remaining Disc Jam [Front] Cause You installed a new ink cartridge too quickly and the machine did not detect it. If you are not using Genuine Brother Innobella™ ink the machine may not detect the ink cartridge. An ink cartridge is not installed properly. One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. While memory is available, black & white faxes will be stored in the memory. If a sending machine has a color fax, the machine's "handshake" will ask that the fax be sent as black & white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black & white fax. The disc cannot be printed on. A disc is not in the Disc Tray. Poor telephone line quality caused a communication error. You tried to poll a fax machine that is not in Polled Waiting mode. The scanner cover is not completely closed. The ink cartridge cover is not completely closed. Print data is left in the machine's memory. The disc jammed while printing. The Disc Tray was automatically ejected from the front of the machine. Action Take out the new ink cartridge and re-install it slowly until it clicks. Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service. Take out the new ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges uu page 61.) Replace the ink cartridges. (See Replacing the ink cartridges uu page 61.) Remove the disc and place a printable disc on the Disc Tray. Insert the Disc Tray into the Disc Guide and line up the triangular marks. Press Start. Make sure a disc is properly placed in the Disc Tray. Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. Check the other fax machine's polling setup. Lift the scanner cover and then close it again. Firmly close the ink cartridge cover until it clicks. Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again. Remove the Disc Tray from the Disc Guide. (See Disc Tray is jammed at the front of the machine uu page 83.) 68

Section	Page
BASIC USER’S GUIDE MFC-J825DW MFC-J835DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find it?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary	16
Viewing Documentation	16
Viewing Documentation (Windows®)	16
Viewing Documentation (Macintosh)	16
How to find Scanning instructions	17
How to find Network setup instructions	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
LCD Touchscreen	22
Status LED	23
Basic Operations	23
2 Loading paper	24
Loading paper and other print media	24
Loading envelopes and postcards	27
About envelopes	27
Loading envelopes and postcards	27
Loading photo paper	28
Printable area	31
Paper settings	32
Paper Type	32
Paper Size	32
Acceptable paper and other print media	33
Recommended print media	33
Handling and using print media	34
Paper capacity of the output paper tray cover	34
Choosing the right print media	35
Paper type and size for each operation	35
Paper weight, thickness and capacity	36
3 Loading documents	37
How to load documents	37
Using the ADF	37
Document Sizes and Weights	37
How to load documents	37
Using the scanner glass	38
Document Sizes Supported	38
How to load documents	38
Unscannable area	39
4 Sending a fax	40
How to send a fax	40
Stop faxing	42
Setting scanner glass size for faxing	42
Color fax transmission	42
Canceling a fax in progress	42
How to preview an outgoing fax	42
Transmission Verification Report	43
5 Receiving a fax	44
Receive Modes	44
Choose the correct Receive Mode	44
Using Receive Modes	46
Fax Only	46
Fax/Tel	46
Manual	46
External TAD	46
Receive Mode settings	47
Ring Delay	47
F/T Ring Time (Fax/Tel mode only)	47
Easy Receive	48
If Easy Receive is On:	48
If Easy Receive is Off:	48
Fax Preview (Black & White only)	48
How to preview a received fax	48
Setting Fax Preview	48
Using Fax Preview	49
How to print a fax	50
How to print all faxes in the list	50
How to delete all faxes in the list	50
Turning off Fax Preview	50
6 Telephone services and external devices	51
Telephone services	51
Voice Mail	51
Distinctive Ring	52
What does your telephone company's “Distinctive Ring” do?	52
What does Brother's “Distinctive Ring” do?	52
Do you have Voice Mail?	52
Before you choose the ring pattern to register	52
Registering the Distinctive Ring pattern	53
Turning off Distinctive Ring	53
Connecting an external TAD (telephone answering device)	54
Connections	55
Recording an outgoing message (OGM) on an external TAD	55
Multi-line connections (PBX)	56
External and extension telephones	56
Connecting an external or extension telephone	56
Using external and extension telephones	57
If you answer a call and no one is on the line:	57
Using a non-Brother cordless external telephone	57
Using remote codes	57
Fax Receive code	57
Telephone Answer Code	57
Changing the remote codes	58
7 Dialing and storing numbers	59
How to dial	59
Manual dialing	59
Speed Dialing	59
Fax Redial	59
Storing numbers	60
Storing a pause	60
Storing Speed Dial numbers	60
Changing Speed Dial names or numbers	61
8 Making copies	62
How to copy	62
Stop copying	62
Copy settings	63
Paper Options	63
Paper Type	63
Paper Size	63
9 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive	64
PhotoCapture Center™ operations (PHOTO mode)	64
Using a memory card or USB Flash memory drive	64
Getting started	65
Print Images	67
View Photos	67
PhotoCapture Center™ print settings	68
How to scan to a memory card or USB Flash memory drive	68
10 How to print from a computer	70
Printing a document	70
11 How to scan to a computer	71
Scanning a document	71
Scanning using the SCAN key	71
Scanning using a scanner driver	72
Scanning using the ControlCenter	72
12 How to print on a Disc (CD/DVD/BD)	73
Overview	73
How to load a Disc (CD/DVD/BD)	73
A Routine maintenance	75
Replacing the ink cartridges	75
Cleaning and checking the machine	78
Cleaning the scanner	78
Cleaning the print head	79
Checking the print quality	79
Checking the print alignment	80
B Troubleshooting	81
Error and Maintenance messages	81
Error animation	89
Transferring your faxes or Fax Journal report	89
Transferring faxes to another fax machine	89
Transferring faxes to your PC	89
Transferring the Fax Journal report to another fax machine	90
Document jam	90
Document is jammed in the top of the ADF unit	90
Document is jammed inside the ADF unit	91
Printer jam or paper jam	91
Paper is jammed at the front of the machine	91
Paper is jammed at the back of the machine	92
Paper is jammed at the front and back of the machine	93
Additional paper jam clear operations	95
Disc Jam	97
Disc Tray is jammed at the front of the machine	97
Disc Tray is jammed at the back of the machine	98
Troubleshooting	100
If you are having difficulty with your machine	100
Dial Tone	110
Telephone line interference / VoIP	110
Machine Information	111
Checking the serial number	111
Reset functions	111
How to reset the machine	111
C Menu and features	112
On-screen programming	112
Menu table	113
Entering Text	136
Inserting spaces	136
Making corrections	136
Repeating letters	136
D Specifications	137
General	137
Print media	139
Fax	140
Copy	141
PhotoCapture Center™	142
PictBridge	143
Scanner	144
Printer	145
Interfaces	146
Computer requirements	147
Consumable items	148
Network (LAN)	149
Index	150

Match case Limit results 1 per page

Cannot Detect

You installed a new ink cartridge too

quickly and the machine did not detect

it.

Take out the new ink cartridge and

re-install it slowly until it clicks.

If you are not using Genuine Brother

Innobella™ ink the machine may not

detect the ink cartridge.

Use a new Genuine Brother

Innobella™ Ink Cartridge. If the error

is not cleared, call Brother Customer

Service.

An ink cartridge is not installed

properly.

Take out the new ink cartridge and

re-install it slowly until it clicks. (See

Replacing the ink cartridges

page 61.)

Cannot Print

Replace Ink

One or more of the ink cartridges have

reached the end of their life. The

machine will stop all print operations.

While memory is available, black &

white faxes will be stored in the

memory. If a sending machine has a

color fax, the machine's “handshake”

will ask that the fax be sent as black &

white. If the sending machine has the

ability to convert it, the color fax will be

stored in the memory as a black &

white fax.

Replace the ink cartridges. (See

Replacing the ink cartridges

page 61.)

Check for a Printable

Disc

The disc cannot be printed on.

Remove the disc and place a printable

disc on the Disc Tray. Insert the Disc

Tray into the Disc Guide and line up

the triangular marks.

Press

Start

A disc is not in the Disc Tray.

Make sure a disc is properly placed in

the Disc Tray.

Comm.Error

Poor telephone line quality caused a

communication error.

Send the fax again or connect the

machine to another telephone line. If

the problem continues, call the

telephone company and ask them to

check your telephone line.

Connection Fail

You tried to poll a fax machine that is

not in Polled Waiting mode.

Check the other fax machine's polling

setup.

Cover is Open.

The scanner cover is not completely

closed.

Lift the scanner cover and then close it

again.

The ink cartridge cover is not

completely closed.

Firmly close the ink cartridge cover

until it clicks.

Data Remaining

Print data is left in the machine's

memory.

Press

Stop/Exit

. The machine will

cancel the job and clear it from the

memory. Try to print again.

Disc Jam [Front]

The disc jammed while printing. The

Disc Tray was automatically ejected

from the front of the machine.

Remove the Disc Tray from the Disc

Guide.

(See

Disc Tray is jammed at the front

of the machine

page 83.)

Error Message

Cause

Action