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Brother International MFC-J835DW Users Manual - English - Page 86

Black Start, Color Start, Error Message, Cause, Action, No Paper Fed, No Response/Busy, Not Registered - paper jam error

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Error Message No Paper Fed No Response/Busy Not Registered Out of Fax Memory Cause Action The Photo Bypass Tray is in the Photo printing position. Verify that the Photo Bypass Tray is in the Normal printing position. (See step d and the Important note in Loading photo paper uu page 14.) The machine is out of paper or paper is not properly loaded in the paper tray. Do one of the following:  Refill the paper in the paper tray, and then press Black Start or Color Start.  Remove the paper and load it again, and then press Black Start or Color Start. (See Loading paper and other print media uu page 10.) The paper is jammed in the machine. Remove the jammed paper by following the steps in Printer jam or paper jam uu page 77. If this error occurs often during duplex copy or duplex print, the paper feed rollers may be stained with ink. Clean the paper feed rollers. (uuAdvanced User's Guide: Cleaning the paper feed rollers) Paper dust has accumulated on the surface of the paper pick-up rollers. Clean the paper pick-up rollers. (uuAdvanced User's Guide: Cleaning the paper pick-up rollers) The Jam Clear Cover is not closed properly. Check the Jam Clear Cover is closed evenly at both ends. (See Printer jam or paper jam uu page 77.) The number you dialed does not answer or is busy. Verify the number and try again. You tried to access a Speed Dial number that is not programmed. Set up the Speed Dial number. (See Storing Speed Dial numbers uu page 46.) The fax memory is full. Do one of the following:  Clear the data in the memory. To gain extra memory, you can turn off Memory Receive. (uuAdvanced User's Guide: Turning off Memory Receive operations)  Print the faxes that are in the memory. (uuAdvanced User's Guide: Printing a fax from the memory) 72

Section	Page
BASIC USER’S GUIDE MFC-J825DW MFC-J835DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find it?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary	16
Viewing Documentation	16
Viewing Documentation (Windows®)	16
Viewing Documentation (Macintosh)	16
How to find Scanning instructions	17
How to find Network setup instructions	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
LCD Touchscreen	22
Status LED	23
Basic Operations	23
2 Loading paper	24
Loading paper and other print media	24
Loading envelopes and postcards	27
About envelopes	27
Loading envelopes and postcards	27
Loading photo paper	28
Printable area	31
Paper settings	32
Paper Type	32
Paper Size	32
Acceptable paper and other print media	33
Recommended print media	33
Handling and using print media	34
Paper capacity of the output paper tray cover	34
Choosing the right print media	35
Paper type and size for each operation	35
Paper weight, thickness and capacity	36
3 Loading documents	37
How to load documents	37
Using the ADF	37
Document Sizes and Weights	37
How to load documents	37
Using the scanner glass	38
Document Sizes Supported	38
How to load documents	38
Unscannable area	39
4 Sending a fax	40
How to send a fax	40
Stop faxing	42
Setting scanner glass size for faxing	42
Color fax transmission	42
Canceling a fax in progress	42
How to preview an outgoing fax	42
Transmission Verification Report	43
5 Receiving a fax	44
Receive Modes	44
Choose the correct Receive Mode	44
Using Receive Modes	46
Fax Only	46
Fax/Tel	46
Manual	46
External TAD	46
Receive Mode settings	47
Ring Delay	47
F/T Ring Time (Fax/Tel mode only)	47
Easy Receive	48
If Easy Receive is On:	48
If Easy Receive is Off:	48
Fax Preview (Black & White only)	48
How to preview a received fax	48
Setting Fax Preview	48
Using Fax Preview	49
How to print a fax	50
How to print all faxes in the list	50
How to delete all faxes in the list	50
Turning off Fax Preview	50
6 Telephone services and external devices	51
Telephone services	51
Voice Mail	51
Distinctive Ring	52
What does your telephone company's “Distinctive Ring” do?	52
What does Brother's “Distinctive Ring” do?	52
Do you have Voice Mail?	52
Before you choose the ring pattern to register	52
Registering the Distinctive Ring pattern	53
Turning off Distinctive Ring	53
Connecting an external TAD (telephone answering device)	54
Connections	55
Recording an outgoing message (OGM) on an external TAD	55
Multi-line connections (PBX)	56
External and extension telephones	56
Connecting an external or extension telephone	56
Using external and extension telephones	57
If you answer a call and no one is on the line:	57
Using a non-Brother cordless external telephone	57
Using remote codes	57
Fax Receive code	57
Telephone Answer Code	57
Changing the remote codes	58
7 Dialing and storing numbers	59
How to dial	59
Manual dialing	59
Speed Dialing	59
Fax Redial	59
Storing numbers	60
Storing a pause	60
Storing Speed Dial numbers	60
Changing Speed Dial names or numbers	61
8 Making copies	62
How to copy	62
Stop copying	62
Copy settings	63
Paper Options	63
Paper Type	63
Paper Size	63
9 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive	64
PhotoCapture Center™ operations (PHOTO mode)	64
Using a memory card or USB Flash memory drive	64
Getting started	65
Print Images	67
View Photos	67
PhotoCapture Center™ print settings	68
How to scan to a memory card or USB Flash memory drive	68
10 How to print from a computer	70
Printing a document	70
11 How to scan to a computer	71
Scanning a document	71
Scanning using the SCAN key	71
Scanning using a scanner driver	72
Scanning using the ControlCenter	72
12 How to print on a Disc (CD/DVD/BD)	73
Overview	73
How to load a Disc (CD/DVD/BD)	73
A Routine maintenance	75
Replacing the ink cartridges	75
Cleaning and checking the machine	78
Cleaning the scanner	78
Cleaning the print head	79
Checking the print quality	79
Checking the print alignment	80
B Troubleshooting	81
Error and Maintenance messages	81
Error animation	89
Transferring your faxes or Fax Journal report	89
Transferring faxes to another fax machine	89
Transferring faxes to your PC	89
Transferring the Fax Journal report to another fax machine	90
Document jam	90
Document is jammed in the top of the ADF unit	90
Document is jammed inside the ADF unit	91
Printer jam or paper jam	91
Paper is jammed at the front of the machine	91
Paper is jammed at the back of the machine	92
Paper is jammed at the front and back of the machine	93
Additional paper jam clear operations	95
Disc Jam	97
Disc Tray is jammed at the front of the machine	97
Disc Tray is jammed at the back of the machine	98
Troubleshooting	100
If you are having difficulty with your machine	100
Dial Tone	110
Telephone line interference / VoIP	110
Machine Information	111
Checking the serial number	111
Reset functions	111
How to reset the machine	111
C Menu and features	112
On-screen programming	112
Menu table	113
Entering Text	136
Inserting spaces	136
Making corrections	136
Repeating letters	136
D Specifications	137
General	137
Print media	139
Fax	140
Copy	141
PhotoCapture Center™	142
PictBridge	143
Scanner	144
Printer	145
Interfaces	146
Computer requirements	147
Consumable items	148
Network (LAN)	149
Index	150

Match case Limit results 1 per page

No Paper Fed

The Photo Bypass Tray is in the

Photo

printing position.

Verify that the Photo Bypass Tray is in

the

Normal

printing position.

(See step

and the Important note in

Loading photo paper

page 14.)

The machine is out of paper or paper

is not properly loaded in the paper

tray.

Do one of the following:



Refill the paper in the paper tray,

and then press

Black Start

Color Start



Remove the paper and load it

again, and then press

Black Start

Color Start

. (See

paper and other print media

page 10.)

The paper is jammed in the machine.

Remove the jammed paper by

following the steps in

Printer jam or

paper jam

page 77.

If this error occurs often during duplex

copy or duplex print, the paper feed

rollers may be stained with ink. Clean

the paper feed rollers.

(

Advanced User’s Guide:

Cleaning

the paper feed rollers

)

Paper dust has accumulated on the

surface of the paper pick-up rollers.

Clean the paper pick-up rollers.

(

Advanced User’s Guide:

Cleaning

the paper pick-up rollers

)

The Jam Clear Cover is not closed

properly.

Check the Jam Clear Cover is closed

evenly at both ends. (See

Printer jam

or paper jam

page 77.)

No Response/Busy

The number you dialed does not

answer or is busy.

Verify the number and try again.

Not Registered

You tried to access a Speed Dial

number that is not programmed.

Set up the Speed Dial number. (See

Storing Speed Dial numbers

page 46.)

Out of Fax Memory

The fax memory is full.

Do one of the following:



Clear the data in the memory. To

gain extra memory, you can turn

off Memory Receive.

(

Advanced User’s Guide:

Turning off Memory Receive

operations

)



Print the faxes that are in the

memory.

(

Advanced User’s Guide:

Printing a fax from the memory

)

Error Message

Cause

Action