Canon PIXMA iP2000 iP2000 Quick Start Guide - Page 66

Cannot Install the Printer Driver - driver for windows 7

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Troubleshooting Cannot Install the Printer Driver Problem Cannot Install the Printer Driver Possible Cause Installation procedure not followed correctly Other applications running in the background Installation does not start automatically when the CD-ROM is inserted into the drive Try This Follow the Easy Setup Instructions for proper printer driver installation. If the installer was forced to terminate due to an error, remove the CD-ROM from the CD-ROM drive and restart your computer. Reinstall the printer driver. If this problem persists, contact the Customer Care Center. Other applications opened on your computer can interfere with the installation routine. Close all open software applications before reinstalling the printer driver. Refer to the Easy Setup Instructions for installing the printer driver. If printer driver installation did not start automatically when you inserted the CDROM into the CD-ROM drive: 1. Click Start and select My Computer. 2. Double-click the CD-ROM icon. For non-Windows XP, open the My Computer window, and then double-click the CDROM icon. Double-click the CD-ROM icon on your desktop to start installation. Installation CD-ROM Ensure that there are no problems with the Setup Software & User's Guide CD- not working ROM. properly Use Windows Explorer to ensure that the CD-ROM can be read. Unable to proceed beyond the Printer Connection Screen Ensure that the CD-ROM icon is displayed on the desktop. If there is any problem with the CD-ROM, contact the Customer Care Center. If you cannot proceed beyond the Printer Connection screen; 1. Click Cancel. 2. When the Installation Failure screen is displayed, click Start Over. 3. Easy Intall screen is displayed, click Back. 4. Click Exit, then remove the CD-ROM. 5. Turn the printer off. 6. Restart the computer. 7. Carefully follow the procedures described in the Easy Setup Instructions and reinstall the printer driver. 62

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Troubleshooting
62
Cannot Install the Printer Driver
Problem
Possible Cause
Try This
Cannot Install the
Printer Driver
Installation
procedure not
followed correctly
Follow the
Easy Setup Instructions
for proper printer driver installation.
If the installer was forced to terminate due to an error, remove the CD-ROM from
the CD-ROM drive and restart your computer. Reinstall the printer driver. If this
problem persists, contact the Customer Care Center.
Other applications
running in the
background
Other applications opened on your computer can interfere with the installation
routine. Close all open software applications before reinstalling the printer driver.
Refer to the
Easy Setup Instructions
for installing the printer driver.
Installation does
not start
automatically when
the CD-ROM is
inserted into the
drive
If printer driver installation did not start automatically when you inserted the CD-
ROM into the CD-ROM drive:
1. Click
Start
and select
My Computer
.
2.
Double-click the
CD-ROM
icon.
For non-Windows XP, open the
My Computer
window, and then double-click the
CD-
ROM
icon.
Double-click the
CD-ROM
icon on your desktop to start installation.
Installation CD-ROM
not working
properly
Ensure that there are no problems with the
Setup Software & User’s Guide CD-
ROM.
Use Windows Explorer to ensure that the CD-ROM can be read.
Ensure that the
CD-ROM
icon is displayed on the desktop.
If there is any problem with the
CD-ROM
, contact the Customer Care Center.
Unable to proceed
beyond the Printer
Connection Screen
If you cannot proceed beyond the
Printer
Connection
screen;
1. Click
Cancel
.
2.
When the
Installation Failure
screen is
displayed, click
Start Over
.
3.
Easy Intall
screen is displayed, click
Back
.
4. Click
Exit
, then remove the CD-ROM.
5.
Turn the printer off.
6.
Restart the computer.
7.
Carefully follow the procedures
described in the
Easy Setup Instructions
and reinstall the printer driver.