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Advanced Call Handling, Speed Dialing

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Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator may configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features: • Speed-dial buttons • Abbreviated Dialing • Fast Dials To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. See Accessing Your User Options Web Pages, page 67. To set up Fast Dials, you must access the Personal Directory feature. See Using Personal Directory on Your Phone, page 63. Alternately, your system administrator can configure speed-dial features for you. If you want to... Then... Use speed-dial buttons 1. Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page 71. 2. To place a call, press ( ). Note If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can see if the speed-dial number is busy before dialing. See Using BLF to Determine a Line State, page 43. Use Abbreviated Dialing (On-hook) 1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web, page 71. 2. To place a call, enter the Abbreviated Dialing code and press AbbrDial. Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 37

Section	Page
Cisco Unified IP Phone 7931G User Guide for Cisco Unified CM 8.5(1) (SCCP and SIP)	1
Contents	3
Getting Started	7
Using this Guide	7
Finding Additional Information	8
Safety and Performance Information	8
Cisco Product Security Overview	9
Accessibility Features	9
Connecting Your Phone	11
An Overview of Your Phone	15
Understanding Buttons and Hardware	15
Understanding Lines and Calls	19
Understanding Line and Call Icons	20
Understanding Phone Screen Features	21
Accessing the Application Menu	23
Accessing the Help System on Your Phone	23
Understanding Feature Availability	23
Understanding SIP vs. SCCP	24
Basic Call Handling	25
Placing a Call-Basic Options	25
Placing a Call-Additional Options	26
Answering a Call	29
Ending a Call	30
Using Hold and Resume	30
Using Mute	31
Switching Between Multiple Calls	32
Switching an In-Progress Call to Another Phone	32
Transferring Calls	33
Sending a Call to a Voice-Message System	34
Forwarding Calls to Another Number	35
Using Do Not Disturb	36
Making Conference Calls	37
Using Conference Features	37
Using Conference	38
Using Join	39
Using Meet-Me	40
Viewing or Removing Conference Participants	41
Placing or Receiving Intercom Calls	41
Advanced Call Handling	43
Speed Dialing	43
Picking Up a Redirected Call on Your Phone	45
Storing and Retrieving Parked Calls	46
Logging Out of Hunt Groups	47
Using a Shared Line	48
Understanding Shared Lines	48
Working with Shared Lines	48
Using BLF to Determine a Line State	49
Making and Receiving Secure Calls	50
Tracing Suspicious Calls	52
Prioritizing Critical Calls	52
Using Cisco Extension Mobility	53
Managing Business Calls Using a Single Phone Number	55
Using a Handset, Headset, and Speakerphone	59
Using a Handset	59
Using a Headset	59
Using a Speakerphone	60
Using AutoAnswer with a Headset or Speakerphone	61
Changing Phone Settings	63
Customizing Rings and Message Indicators	63
Customizing the Phone Screen	64
Using Call Logs and Directories	65
Using Call Logs	65
Directory Dialing	67
Using Corporate Directory on Your Phone	68
Using Personal Directory on Your Phone	69
Accessing Voice Messages	71
Using the User Options Web Pages	73
Accessing Your User Options Web Pages	73
Configuring Features and Services on the Web	74
Using Personal Directory on the Web	74
Using Your Personal Address Book on the Web	74
Configuring Fast Dials on the Web	75
Using the Address Book Synchronization Tool	76
Setting Up Speed Dials on the Web	77
Setting Up Phone Services on the Web	78
Controlling User Settings on the Web	79
Controlling Line Settings on the Web	80
Setting Up Phones and Access Lists for Mobile Connect	83
Using Cisco WebDialer	86
Understanding Additional Configuration Options	89
Troubleshooting Your Phone	91
General Troubleshooting	91
Viewing Phone Administration Data	92
Using the Quality Reporting Tool	92
Cisco One-Year Limited Hardware Warranty Terms	93