Cisco CP-7931G User Guide - Page 55

Advanced Call Handling

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

49

Managing Business Calls Using a Single Phone Number

Intelligent Session Control associates your mobile phone number with your business IP phone number.

When you receive a call to your remote destination (mobile phone), your desk phone does not ring;

only your remote destination rings. When an incoming call is answered on the mobile phone, the desk

phone displays a Remote in Use message.

During a call you can also use any of your mobile phone features. For example, if you receive a call

on your mobile number, you can answer the call from your desk phone or you can hand off the call

from your mobile phone to your desk phone.

With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle

calls associated with your desktop phone number.

Your desktop and remote destinations receive calls simultaneously.

When you answer the call on your desktop phone, the remote destinations stop ringing, are

disconnected, and display a missed call message.

When you answer the call on one remote destination, the other remote destinations stop ringing, are

disconnected, and a missed call message is shown on the other remote destinations.

If you want to...

Then...

Transfer your incoming

mobile active call to a

desk phone

Use the various features of your mobile phone (for example, *74).

Contact your system administrator for a list of access codes.

If you want to...

Then...

Configure Mobile Connect

Use the User Options web pages to set up remote destinations and

create access lists to allow or block calls from specific phone numbers

from being passed to the remote destinations. See

Using

Cisco WebDialer, page 80

.

Answer a call using your

mobile phone

See

Answering a Call, page 23

.

Switch an in-progress call

between your desk phone

and mobile phone

See

Switching an In-Progress Call to Another Phone, page 26

.

Put a call that has been

picked up on your mobile

phone on hold

1.

Press the

Enterprise Hold

(exact softkey name can vary) softkey.

The other party is placed on hold.

2.

On your mobile phone, press the

Resume

(name may vary) softkey

on the mobile phone. See

Switching an In-Progress Call to Another

Phone, page 26

.

Section	Page
Cisco Unified IP Phone 7931G User Guide for Cisco Unified CM 8.5(1) (SCCP and SIP)	1
Contents	3
Getting Started	7
Using this Guide	7
Finding Additional Information	8
Safety and Performance Information	8
Cisco Product Security Overview	9
Accessibility Features	9
Connecting Your Phone	11
An Overview of Your Phone	15
Understanding Buttons and Hardware	15
Understanding Lines and Calls	19
Understanding Line and Call Icons	20
Understanding Phone Screen Features	21
Accessing the Application Menu	23
Accessing the Help System on Your Phone	23
Understanding Feature Availability	23
Understanding SIP vs. SCCP	24
Basic Call Handling	25
Placing a Call-Basic Options	25
Placing a Call-Additional Options	26
Answering a Call	29
Ending a Call	30
Using Hold and Resume	30
Using Mute	31
Switching Between Multiple Calls	32
Switching an In-Progress Call to Another Phone	32
Transferring Calls	33
Sending a Call to a Voice-Message System	34
Forwarding Calls to Another Number	35
Using Do Not Disturb	36
Making Conference Calls	37
Using Conference Features	37
Using Conference	38
Using Join	39
Using Meet-Me	40
Viewing or Removing Conference Participants	41
Placing or Receiving Intercom Calls	41
Advanced Call Handling	43
Speed Dialing	43
Picking Up a Redirected Call on Your Phone	45
Storing and Retrieving Parked Calls	46
Logging Out of Hunt Groups	47
Using a Shared Line	48
Understanding Shared Lines	48
Working with Shared Lines	48
Using BLF to Determine a Line State	49
Making and Receiving Secure Calls	50
Tracing Suspicious Calls	52
Prioritizing Critical Calls	52
Using Cisco Extension Mobility	53
Managing Business Calls Using a Single Phone Number	55
Using a Handset, Headset, and Speakerphone	59
Using a Handset	59
Using a Headset	59
Using a Speakerphone	60
Using AutoAnswer with a Headset or Speakerphone	61
Changing Phone Settings	63
Customizing Rings and Message Indicators	63
Customizing the Phone Screen	64
Using Call Logs and Directories	65
Using Call Logs	65
Directory Dialing	67
Using Corporate Directory on Your Phone	68
Using Personal Directory on Your Phone	69
Accessing Voice Messages	71
Using the User Options Web Pages	73
Accessing Your User Options Web Pages	73
Configuring Features and Services on the Web	74
Using Personal Directory on the Web	74
Using Your Personal Address Book on the Web	74
Configuring Fast Dials on the Web	75
Using the Address Book Synchronization Tool	76
Setting Up Speed Dials on the Web	77
Setting Up Phone Services on the Web	78
Controlling User Settings on the Web	79
Controlling Line Settings on the Web	80
Setting Up Phones and Access Lists for Mobile Connect	83
Using Cisco WebDialer	86
Understanding Additional Configuration Options	89
Troubleshooting Your Phone	91
General Troubleshooting	91
Viewing Phone Administration Data	92
Using the Quality Reporting Tool	92
Cisco One-Year Limited Hardware Warranty Terms	93

Cisco CP-7931G User Guide - Page 55

Managing Business Calls Using a Single Phone Number

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