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Cisco CP-7931G User Guide - Page 91

Troubleshooting Your Phone, General Troubleshooting

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Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial One or more of the following factors may apply: tone or complete a call • You must log into the Extension Mobility service. • You must enter a client matter code (CMC) or forced authorization code (FAC) after dialing a number. • Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day. Settings is unavailable in the Application menu. Your system administrator may have disabled Settings on your phone. The softkey that you want to use does not appear One or more of the following factors may apply: • You must press more to reveal additional softkeys. • You must change the line state (for example, go off-hook or have a connected call). • Your phone is not configured to support the feature associated with that softkey. Cisco CallBack fails The other party may have call forwarding enabled. The phone shows an error message when you attempt to set up Call Forward All Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a Call Forward All loop or would exceed the maximum number of links permitted in a Call Forward All chain (also known as a maximum hop count). Ask your system administrator for details. Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 85

Section	Page
Cisco Unified IP Phone 7931G User Guide for Cisco Unified CM 8.5(1) (SCCP and SIP)	1
Contents	3
Getting Started	7
Using this Guide	7
Finding Additional Information	8
Safety and Performance Information	8
Cisco Product Security Overview	9
Accessibility Features	9
Connecting Your Phone	11
An Overview of Your Phone	15
Understanding Buttons and Hardware	15
Understanding Lines and Calls	19
Understanding Line and Call Icons	20
Understanding Phone Screen Features	21
Accessing the Application Menu	23
Accessing the Help System on Your Phone	23
Understanding Feature Availability	23
Understanding SIP vs. SCCP	24
Basic Call Handling	25
Placing a Call-Basic Options	25
Placing a Call-Additional Options	26
Answering a Call	29
Ending a Call	30
Using Hold and Resume	30
Using Mute	31
Switching Between Multiple Calls	32
Switching an In-Progress Call to Another Phone	32
Transferring Calls	33
Sending a Call to a Voice-Message System	34
Forwarding Calls to Another Number	35
Using Do Not Disturb	36
Making Conference Calls	37
Using Conference Features	37
Using Conference	38
Using Join	39
Using Meet-Me	40
Viewing or Removing Conference Participants	41
Placing or Receiving Intercom Calls	41
Advanced Call Handling	43
Speed Dialing	43
Picking Up a Redirected Call on Your Phone	45
Storing and Retrieving Parked Calls	46
Logging Out of Hunt Groups	47
Using a Shared Line	48
Understanding Shared Lines	48
Working with Shared Lines	48
Using BLF to Determine a Line State	49
Making and Receiving Secure Calls	50
Tracing Suspicious Calls	52
Prioritizing Critical Calls	52
Using Cisco Extension Mobility	53
Managing Business Calls Using a Single Phone Number	55
Using a Handset, Headset, and Speakerphone	59
Using a Handset	59
Using a Headset	59
Using a Speakerphone	60
Using AutoAnswer with a Headset or Speakerphone	61
Changing Phone Settings	63
Customizing Rings and Message Indicators	63
Customizing the Phone Screen	64
Using Call Logs and Directories	65
Using Call Logs	65
Directory Dialing	67
Using Corporate Directory on Your Phone	68
Using Personal Directory on Your Phone	69
Accessing Voice Messages	71
Using the User Options Web Pages	73
Accessing Your User Options Web Pages	73
Configuring Features and Services on the Web	74
Using Personal Directory on the Web	74
Using Your Personal Address Book on the Web	74
Configuring Fast Dials on the Web	75
Using the Address Book Synchronization Tool	76
Setting Up Speed Dials on the Web	77
Setting Up Phone Services on the Web	78
Controlling User Settings on the Web	79
Controlling Line Settings on the Web	80
Setting Up Phones and Access Lists for Mobile Connect	83
Using Cisco WebDialer	86
Understanding Additional Configuration Options	89
Troubleshooting Your Phone	91
General Troubleshooting	91
Viewing Phone Administration Data	92
Using the Quality Reporting Tool	92
Cisco One-Year Limited Hardware Warranty Terms	93