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Diskette Drive Problems, Table G-3, Solutions for Diskette Drive Problems

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Diskette Drive Problems This section identifies some quick checks for diskette drive problems. Table G-3 Solutions for Diskette Drive Problems Problem Possible Solution Diskette drive light stays on. 1. Diskette might be damaged. In Windows NT, run Disk Administrator. At the Start menu, highlight Programs and select Administrator Tools. In Windows 95, run ScanDisk. At the Start menu, highlight Programs, select Accessories, then select System Tools. 2. Diskette could be installed incorrectly. Remove the diskette and reinsert. 3. Software program may be damaged. Check the program diskettes. 4. Drive button is not pushed in. Push in drive button. 5. Drive cable is not properly connected. Reconnect drive cable. Diskette drive cannot write to a diskette. 1. Diskette is not formatted. Format the diskette. 2. Diskette is write-protected. Either use another diskette that is not write-protected or disable the write protection on the diskette. 3. Writing to the wrong drive. Check the drive letter in the path statement. 4. Not enough space is left on the diskette. Use another diskette to write the information. 5. Diskette write control is disabled. Check the security feature settings. Diskette drive cannot read a diskette. 1. Diskette is not formatted. Format the diskette. 2. Using the wrong diskette type for the drive type. Use a diskette that is compatible with the drive. 3. Reading the wrong drive. Check the drive letter in the path statement. 4. Diskette drive has been disabled by Computer Setup, Windows NT, or Windows 95 utilities. Run Computer Setup and enable the diskette drive. A problem has occurred with a disk transaction. The directory structure is bad, or there is a problem with a file. In Windows NT, run Disk Administrator. At the Start menu, highlight Programs and select Administrator Tools. In Windows 95, run Scan Disk. At the Start menu, highlight Programs, select Accessories, then select System Tools. Non-system disk message. Remove the diskette from the drive. Drive not found. 1. Check the cables for loose connections. 2. Was Computer Setup run after installing 2nd diskette drive? Compaq Deskpro 2000 Series of Personal Computers G-3

Section	Page
NOTICE	3
CONTENTS	5
PRODUCT DESCRIPTION	13
1.1 Compaq Deskpro 2000 Series of Personal Computer Models	14
1.2 Features	15
1.3 System Design	17
1.4 Desktop Computer Features	26
1.5 Minitower Computer Features	29
1.6 Enhanced Keyboard	34
1.7 Options	36
COMPAQ UTILITIES	39
2.1 Getting Ready	39
2.2 Computer Setup	41
2.3 Computer Checkup (TEST)	48
2.4 View System Information (INSPECT)	49
2.5 Create a Diagnostics Diskette	50
2.6 Managing the Diagnostics Partition	50
2.7 Exiting the Compaq Utilities Menu	51
2.8 Compaq Enhanced Insight Personal Edition (Diagnostics for Windows)	51
2.9 Power-On Self-Test (POST)	51
2.10 ROMPaq	52
2.11 Compaq Intelligent Manageability	53
ILLUSTRATED PARTS CATALOG	66
3.1 System Unit	67
3.2 Mass Storage Devices	71
3.3 Cables	73
3.4 Standard and Optional Boards	75
3.5 Keyboards	79
3.6 Monitors	81
3.7 Miscellaneous Hardware Kit	84
3.8 Miscellaneous Plastics Kit	85
3.9 Miscellaneous Parts	87
3.10 Shipping Boxes	89
REMOVAL AND REPLACEMENT PRELIMINARIES	94
4.1 Electrostatic Discharge Information	94
4.2 Routine Care	97
4.3 Service Considerations	99
REMOVAL AND REPLACEMENT PROCEDURES - DESKTOP	101
5.1 Serial Number	101
5.2 Disassembly Sequence Chart	102
5.3 Preparation for Disassembly	103
5.4 Feet	104
5.5 Cable Lock	105
5.6 System Unit Cover	106
5.7 Speaker	107
5.8 Expansion Board	109
5.9 System Board Components	112
5.10 Riser Board	118
5.11 Riser Brace	119
5.12 Expansion Board Guide	120
5.13 Replacement Battery	121
5.14 Front Bezel Assembly	123
5.15 Power Supply Assembly	127
5.16 Mass Storage Devices	130
5.17 Drive Cage	137
5.18 LED Cable	138
5.19 System Board	140
REMOVAL AND REPLACEMENT PROCEDURES - MINITOWER	143
6.1 Serial Number	143
6.2 Disassembly Sequence Chart	144
6.3 Preparation for Disassembly	145
6.4 Feet	145
6.5 Cable Lock	146
6.6 Exposing the Chassis	147
6.7 Riser Brace	149
6.8 Expansion Board	150
6.9 Expansion Board Guide	152
6.10 Riser Board	153
6.11 Speaker	154
6.12 System Board Components	155
6.13 System Board	161
6.14 Replacement Battery	164
6.15 ISA Option Board Retainer	166
6.16 Front Bezel Assembly	167
6.17 Power Supply Assembly	171
6.18 LED Cable	174
6.19 Mass Storage Devices	176
JUMPER AND SWITCH INFORMATION	184
7.1 System Board Switches	185
7.2 System Board Jumpers	189
7.3 Hard Drives	193
7.4 CD-ROM Drive Jumper Settings	201
7.5 Optional PD-CD Drives	201
7.6 Diskette Drive	202
SPECIFICATIONS	203
8.1 System	203
8.2 Drives	209
8.3 Audio System	216
8.4 Keyboard	216
8.5 Mouse	217
8.6 Supported Graphics Resolutions	217
CONNECTOR PIN ASSIGNMENTS	219
POWER CORD SET REQUIREMENTS	225
HARD DRIVES	227
DIAGNOSTIC ERROR CODES	232
POST ERROR MESSAGES	243
TROUBLESHOOTING WITHOUT DIAGNOSTICS	246
INTEL 440LX CHIPSET MEMORY LIMITATIONS	258

Match case Limit results 1 per page

Compaq Deskpro 2000 Series of Personal Computers

G-3

Diskette Drive Problems

This section identifies some quick checks for diskette drive problems.

Table G-3

Solutions for Diskette Drive Problems

Problem

Possible Solution

Diskette drive light stays on.

1. Diskette might be damaged. In Windows NT, run Disk Administrator. At the Start

menu, highlight Programs and select Administrator Tools. In Windows 95, run

ScanDisk. At the Start menu, highlight Programs, select Accessories, then select

System Tools.

2. Diskette could be installed incorrectly. Remove the diskette and reinsert.

3. Software program may be damaged. Check the program diskettes.

4. Drive button is not pushed in. Push in drive button.

5. Drive cable is not properly connected. Reconnect drive cable.

Diskette drive cannot write to a diskette.

1. Diskette is not formatted. Format the diskette.

2. Diskette is write-protected. Either use another diskette that is not write-protected or

disable the write protection on the diskette.

3. Writing to the wrong drive. Check the drive letter in the path statement.

4. Not enough space is left on the diskette. Use another diskette to write the

information.

5. Diskette write control is disabled. Check the security feature settings.

Diskette drive cannot read a diskette.

1. Diskette is not formatted. Format the diskette.

2. Using the wrong diskette type for the drive type. Use a diskette that is compatible

with the drive.

3. Reading the wrong drive. Check the drive letter in the path statement.

4. Diskette drive has been disabled by Computer Setup, Windows NT, or Windows 95

utilities. Run Computer Setup and enable the diskette drive.

A problem has occurred with a disk

transaction.

The directory structure is bad, or there is a problem with a file. In Windows NT, run

Disk Administrator. At the Start menu, highlight Programs and select Administrator

Tools. In Windows 95, run Scan Disk. At the Start menu, highlight Programs, select

Accessories, then select System Tools.

Non-system disk message.

Remove the diskette from the drive.

Drive not found.

1. Check the cables for loose connections.

2. Was Computer Setup run after installing 2

diskette drive?