Compaq Deskpro 2000 Compaq Deskpro 2000 Series of Personal Computers Pentium P - Page 251
Hard Drive Problems, Table G-6, Solutions for Hard Drive Problems
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Hard Drive Problems This section identifies some quick checks for hard drive-related problems. The information provided by the diagnostics test includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. Specific details of the drive failure are not included. When you run the diagnostics, the test results are stored in a log. After completing the test, you can print this log to a local printer or save it to a file. Alternatively, before running the test, you can configure the test options to send the results to a local printer or file. Solutions for some typical hard drive problems are presented in Table G-5. Problem Hard drive error occurs. Disk transaction problem. Drive not found. Nonsystem disk message. Table G-6 Solutions for Hard Drive Problems Possible Solution Hard disk has bad sectors or has failed. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Either the directory structure is bad or there is a problem with a file. In Windows NT, run Disk Administrator. At the Start menu, highlight Programs and select Administrator Tools. In Windows 95, run ScanDisk. At the Start menu, highlight Programs, select Accessories, then select System Tools. 1. Cable could be loose. Check cable connections. 2. The system may not have automatically recognized a newly installed device. If Windows NT is installed, run Computer Setup and identify the new device. If Windows 95 is installed, run Device Manager and identify the device. 3. If the drive is a secondary drive that has just been installed on the same controller as the primary drive, verify that the jumpers for both drives are set correctly. 1. The system is trying to start from a diskette that is not bootable. Remove the diskette from the diskette drive. 2. The system is trying to start from the hard drive but the hard disk has been damaged. Insert a bootable diskette into the diskette drive and restart the computer. 3. Diskette boot has been disabled in Computer Setup. Run Computer Setup and enable diskette boot. G-6 Troubleshooting Without Diagnostics
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