Compaq Deskpro 2000 Compaq Deskpro 2000 Series of Personal Computers Pentium P - Page 252
Hardware Installation Problems, Table G-7, Solutions for Hardware Installation Problems
View all Compaq Deskpro 2000 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 252 highlights
Hardware Installation Problems This section identifies some quick checks for hardware problems. Table G-7 Solutions for Hardware Installation Problems Problem Possible Solutions A new device is not recognized as part of the computer system. 1. The Computer Setup utility has not been run to configure the new device.* Run the Computer Setup utility. 2. When the system advised you of changes to the configuration, you did not accept them. Reboot the computer and follow the instructions for accepting the changes. 3. The system may not have automatically recognized the new device. If Windows NT is installed, run Computer Setup and identify the new device. If Windows 95 is installed, run Device Manager and identify the device. 4. A Plug and Play board may not automatically configure when added if the default configuration conflicts with other devices. Use Computer Setup (Windows NT installed) or Device Manager (Windows 95 installed) to deselect the automatic settings for the board and choose a basic configuration that doesn't cause a resource conflict. 5. The cables for the new external device are loose or the power cables are unplugged. Check all cables. 6. The power switch for the new external device is not turned on. Turn off the computer, turn on the external device, and then turn the computer on to integrate the new device with the computer. 7. If the drive is a secondary drive that has just been installed on the same controller as the primary drive, verify that the jumpers for both drives are set correctly. The computer supports Plug and Play, but the hardware configuration settings in Computer Setup do not match the settings in Windows 95 Device Manager. In Windows 95, onboard serial devices that are assigned to ports other than COM1 or COM2 have their configuration saved statically in CMOS. When the system is rebooted, the ROM configures the device to the static setting; when Windows 95 loads, it configures the device to the configuration set via Device Manager. In such cases, the configuration shown when F10 Setup is run does not match what was set up via Device Manager. If these devices must be configured a certain way before Windows 95 loads, then the serial port devices on the system should only be configured to COM1 or COM2 resources. If the system has two serial devices plus a modem, then the first serial device can be COM1 or COM2 or disabled, the modem can be COM1 or COM2 or disabled, and the second serial device can be COM4 or disabled. *Computer Setup must be run after installing 2nd diskette drive. Compaq Deskpro 2000 Series of Personal Computers G-7