Dell Brocade 1020 Brocade Adapters Installation and Reference Manual - Page 26

Initiating Support Save through HCM Launching the Support Save feature in HCM collects HCM application data. Launch Support Save by selecting Tools > Support Save. Messages display during the Support Save operation that provide the location of the directory where data is saved. If you are initiating Support Save from a remote management station and receive a warning message that support files and Agent logs could not be collected, the HCM Agent is unavailable on the remote host. Select Tools > Backup to back up data and configuration files manually. For more information and additional options for using this feature, refer to the Brocade Adapters Administrator's Guide. Initiating Support Save through BCU commands Use the bfa_supportsave command to Initiate Support Save through the BCU: • bfa_supportsave - Creates and saves the supportsave output under the /tmp directory on Linux and Solaris systems. - Creates and saves the supportsave output under the current directory for Windows systems. • bfa_supportsave - Creates and saves the supportsave output under a directory name that you provide. • bfa_supportsave - Creates and saves the supportsave output under a directory and file name that you provide. If the directory already exists, it will be overwritten. NOTE If specifying a directory, make sure that the directory does not already exist to prevent overwriting the directory. Do not just specify a drive (such as C:) or C:\Program Files. Messages display as the system gathers information. When complete, an output file and directory display. The directory name specifies the date when the file was saved. For more information on the bfa_supportsave command, refer to the Host Connectivity Manager (HCM) Administrator's Guide. VMware ESX systems For VMware ESX 5.0 and later systems, BCU commands are integrated with the esxcli infrastructure. To initiate the BCU supportsave command, enter esxcli brocade supportsave to initiate Support Save: Initiating Support Save through the internet browser Initiate bfa_supportsave through an internet browser. 1. Open an internet browser and type the following URL: https://localhost:34568/JSONRPCServiceApp/SupportSaveController.do xxvi Brocade Adapters Installation and Reference Manual 53-1002144-01