Dell PowerConnect W-IAP92 Dell Instant 5.0.3.0-1.1.0.0 User Guide - Page 131
Alert Types and Management, Type Code, Description, Details, Corrective Action
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Chapter 20 Alert Types and Management Alerts are generated when a user encounters problems while accessing or connecting to the Wi-Fi network. These alerts enable you to troubleshoot the problems. The alerts that are generated on Dell Instant can be categorized as follows: 802.11 related association and authentication failure alerts. 802.1X related mode and key mismatch, server, and client time-out failure alerts. IP address related failure - Static IP address or DHCP related alerts. Table 18 displays a list of alerts that are generated on the Dell Instant network. Table 18 Alerts List Type Code Description Details Corrective Action 100101 100102 100103 100104 100105 100206 100307 100308 Internal error The IAP has encountered an internal error for this client. Contact the Dell customer support team. Unknown SSID in association request The IAP cannot allow this client to associate because the association request received contains an unknown SSID. Identify the client and check its Wi-Fi driver and manager software. Mismatched authentication/ encryption setting The IAP cannot allow this client to associate because its authentication or encryption settings do not match IAP's configuration. Ascertain the correct authentication or encryption settings and try to associate again. Unsupported 802.11 rate The IAP cannot allow this client to associate because it does not support the 802.11 rate requested by this client. Check the configuration on the IAP to see if the desired rate can be supported; if not, consider replacing the IAP with another model that can support the rate. Maximum capacity reached on IAP The IAP has reached maximum capacity Consider expanding capacity by installing and cannot accommodate any more additional IAPs or balance load by clients. relocating IAPs. Invalid MAC Address The IAP cannot authenticate this client because the client's MAC address is not valid. This condition may be indicative of a misbehaving client. Try to locate the client device and check its hardware and software. Client blocked due to repeated authentication failures The IAP is temporarily blocking the 802.1X authentication request from this client because the credentials provided have been rejected by the RADIUS server too many times. Identify the client and check its 802.1X credentials. RADIUS server connection failure The IAP cannot authenticate this client using 802.1X because the RADIUS server did not respond to the authentication request. If the IAP is using the internal RADIUS server, recommend checking the related configuration as well as the installed certificate and passphrase. If the IAP is using an external RADIUS server, check if there are any issues with the RADIUS server and try connecting again. Dell PowerConnect W-Instant Access Point 5.0.3.0-1.1.0.0 | User Guide Alert Types and Management | 131