Dell PowerEdge R7525 EMC Installation and Service Manual - Page 201
Quick Resource Locator for PowerEdge R7525 system, Receiving automated support with SupportAssist
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Steps 1. Go to www.dell.com/qrl, and navigate to your specific product or 2. Use your smart phone or tablet to scan the model-specific Quick Resource (QR) code on your system or in the Quick Resource Locator section. Quick Resource Locator for PowerEdge R7525 system Figure 143. Quick Resource Locator for PowerEdge R7525 system Receiving automated support with SupportAssist Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server, storage, and networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the following benefits: • Automated issue detection - SupportAssist monitors your Dell EMC devices and automatically detects hardware issues, both proactively and predictively. • Automated case creation - When an issue is detected, SupportAssist automatically opens a support case with Dell EMC Technical Support. • Automated diagnostic collection - SupportAssist automatically collects system state information from your devices and uploads it securely to Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue. • Proactive contact - A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue. The available benefits vary depending on the Dell EMC Service entitlement purchased for your device. For more information about SupportAssist, go to www.dell.com/supportassist. Getting help 201