Dell PowerVault TL4000 Dell PowerVault ML6000 Encryption Key Manager User's - Page 78

The Encryption Key Manager received a, Encryption Read Message Failure: Invalid

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Table 6-1. Errors that are reported by the encryption key manager (continued) Error Number Description Action EE2D Encryption Read Message Failure: Invalid The Encryption Key Manager received a Message Type message out of sequence or received a message that it does not know how to handle. Ensure that you are running the latest version of the Encryption Key Manager (refer to "Downloading the Latest Version | Key Manager ISO Image" on page 3-1 to | determine the latest version). Enable debug on the key manager server. Try to recreate the problem and gather debug logs. If the problem persists, refer to "Contacting Dell" in the "Read this First" section at the front of this publication for information on getting technical assistance. EE2E Encryption Read Message Failure: Internal The message received from the drive or error: Invalid signature type proxy server does not have a valid signature type. Ensure that you are running the latest version of the Encryption Key Manager (refer to "Downloading the Latest Version | Key Manager ISO Image" on page 3-1 to | determine the latest version). Enable debug on the key manager server. Try to recreate the problem and gather debug logs. If the problem persists, refer to "Contacting Dell" in the "Read this First" section at the front of this publication for information on getting technical assistance. EE30 Prohibited request. An unsupported operation has been requested for a tape drive. Enter the correct, supported command for the target tape drive. EE31 Encryption Configuration Problem: Errors that are related to the keystore occurred. Check the key labels that you are trying to use or configured for the defaults. You can list the certificates that are available to the Encryption Key Manager by using the listcerts command. If you know that you are trying to use the defaults, then run the listdrives -drivename drivename command on the Encryption Key Manager server to verify whether the drive is correctly configured (for example, the drive serial number, and associated aliases/key labels are correct). If the drive in question has no aliases/key labels associated with it, then check the values of default.drive.alias1 and default.drive.alias2. If this does not help or the alias/key label exists, then collect debug logs and refer to "Contacting Dell" in the "Read this First" section at the front of this publication in the "Read this First" section at the front of this publication for information on getting technical assistance. 6-8 Dell Encryption Key Mgr User's Guide

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Table 6-1. Errors that are reported by the encryption key manager (continued)
Error Number
Description
Action
EE2D
Encryption Read Message Failure: Invalid
Message Type
The Encryption Key Manager received a
message out of sequence or received a
message that it does not know how to
handle. Ensure that you are running the
latest version of the Encryption Key Manager
(refer to “Downloading the Latest Version
Key Manager ISO Image” on page 3-1 to
determine the latest version). Enable debug
on the key manager server. Try to recreate
the problem and gather debug logs. If the
problem persists, refer to “Contacting Dell”
in the “Read this First” section at the front of
this publication for information on getting
technical assistance.
EE2E
Encryption Read Message Failure: Internal
error: Invalid signature type
The message received from the drive or
proxy server does not have a valid signature
type. Ensure that you are running the latest
version of the Encryption Key Manager
(refer to “Downloading the Latest Version
Key Manager ISO Image” on page 3-1 to
determine the latest version). Enable debug
on the key manager server. Try to recreate
the problem and gather debug logs. If the
problem persists, refer to “Contacting Dell”
in the “Read this First” section at the front of
this publication for information on getting
technical assistance.
EE30
Prohibited request.
An unsupported operation has been
requested for a tape drive. Enter the correct,
supported command for the target tape
drive.
EE31
Encryption Configuration Problem: Errors
that are related to the keystore occurred.
Check the key labels that you are trying to
use or configured for the defaults. You can
list the certificates that are available to the
Encryption Key Manager by using the
listcerts command. If you know that you are
trying to use the defaults, then run the
listdrives -drivename
drivename
command on
the Encryption Key Manager server to verify
whether the drive is correctly configured (for
example, the drive serial number, and
associated aliases/key labels are correct). If
the drive in question has no aliases/key
labels associated with it, then check the
values of default.drive.alias1 and
default.drive.alias2. If this does not help or
the alias/key label exists, then collect debug
logs and refer to “Contacting Dell” in the
“Read this First” section at the front of this
publication in the “Read this First” section at
the front of this publication for information
on getting technical assistance.
6-8
Dell Encryption Key Mgr User's Guide
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