Epson 12000XL Users Guide - Page 55

Solving Problems, Scanner Problems, Scanner Lights Indicate an Error, Problems Starting Scanning

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User's Guide Solving Problems Solving Problems Scanner Problems Scanner Lights Indicate an Error Check the following if the scanner lights indicate an error. ❏ Make sure the scanner is connected to your computer properly. ❏ Try to rescan the original. The scanner returns to normal when it receives correct commands. ❏ Make sure Epson Scan 2 is installed correctly. ❏ Make sure the transportation lock has been released. ❏ Turn off the scanner and turn it on again. If this does not solve the problem, the scanner may be malfunctioning, or the light source in the scanner unit may need to be replaced. Contact Epson. Related Information & "Buttons and Lights" on page 11 Problems Starting Scanning ❏ Make sure the scanning software is fully installed. See the Start Here sheet for instructions on installing the scanning software. ❏ Check the status light and make sure the product is ready to scan. ❏ Make sure your cables are securely connected to the product and a working electrical outlet. ❏ Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can turn on the power. ❏ Turn off the scanner and computer, and then check the interface cable connection between them to make sure it is secure. ❏ Make sure you select the correct scanner if a scanner list appears when starting to scan. ❏ Connect the product directly to the computer's external USB port or through one USB hub only. The product may not work properly when connected to the computer through more than one USB hub. If the problem persists, try connecting the product directly to the computer. ❏ If more than one product is connected to your computer it may not work. Connect only the product you want to use, and then try scanning again. ❏ If the scanning software does not work properly, uninstall the software first and then reinstall it as described in the Start Here sheet. ❏ If the light source has reached the end of its service life, it must be replaced by a professional. For details, contact Epson. 55

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Solving Problems
Scanner Problems
Scanner Lights Indicate an Error
Check the following if the scanner lights indicate an error.
❏
Make sure the scanner is connected to your computer properly.
❏
Try to rescan the original. °e scanner returns to normal when it receives correct commands.
❏
Make sure Epson Scan 2 is installed correctly.
❏
Make sure the transportation lock has been released.
❏
Turn off the scanner and turn it on again. If this does not solve the problem, the scanner may be
malfunctioning, or the light source in the scanner unit may need to be replaced. Contact
Epson
.
Related Information
&
“Buttons and Lights” on page 11
Problems Starting Scanning
❏
Make sure the scanning soſtware is fully installed.
See the
Start Here
sheet
for instructions on installing the scanning software.
❏
Check the status light and make sure the product is ready to scan.
❏
Make sure your cables are securely connected to the product and a working electrical outlet.
❏
Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can
turn on the power.
❏
Turn off the scanner and computer, and then check the interface cable connection between them to make sure it
is secure.
❏
Make sure you select the correct scanner if a scanner list appears when starting to scan.
❏
Connect the product directly to the computer’s external USB port or through one USB hub only. °e product
may not work properly when connected to the computer through more than one USB hub. If the problem
persists, try connecting the product directly to the computer.
❏
If more than one product is connected to your computer it may not work. Connect only the product you want
to use, and then try scanning again.
❏
If the scanning soſtware does not work properly, uninstall the soſtware first and then reinstall it as described in
the
Start Here
sheet
.
❏
If the light source has reached the end of its service life, it must be replaced by a professional. For details, contact
Epson.
User's Guide
Solving Problems
55