HP 2100 Service Manual - Page 101

NOTE: It is important to always follow this process in sequence. Failure to do so can result in increased repair time, difficulty, and expense. The following list describes the basic questions for the customer and the corresponding troubleshooting section to help quickly define the problem(s). Table 6-1. Major Steps for Troubleshooting "Power On" (page 93) Does the printer perform the initialization and power-on sequence? "Troubleshooting with Control Panel Messages" (page 94) This section gives the procedures for correcting power supply problems. Do the Control Panel LEDs indicate an error condition? This section gives the procedures for clearing Control Panel messages. Paper Handling Problems Is it possible to print a test page? "Evaluate the Test Pages" (page 109) "Image Formation Troubleshooting" (page 110) Media Troubleshooting Communication Troubleshooting This section gives information about troubleshooting paper path and media problems. Is there information in the Status Log? This section gives the procedures for printing the information pages and evaluating and correcting the printer's configuration. Does the print quality meet the customer's expectations? This section gives Toner Cartridge checks, information on EconoMode, image defect examples, and the repetitive defect ruler. This section provides information on how to determine print media problems and correct them. Can the customer print from the host system successfully? This section describes how to determine if the printer is communicating properly with the host system. C4170-90959 Troubleshooting Process 91