HP 995c HP DeskJet 995C Series Printer - (English) Bluetooth User Guide - Page 63

printer cannot be discovered, printer is discovered but will not print - ink cartridge

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printer cannot be discovered Verify the following: • The printer is plugged in • The Bluetooth LED light is on • The Bluetooth LED light is not flashing If each of the above is true, try to discover the printer again. If the printer cannot be discovered, try moving the sending device closer to the printer. If the Bluetooth LED light is off or flashing, see Bluetooth LED light is flashing or is off on page 59. printer is discovered but will not print If the printer will not print, verify the following: • Paper is in the printer • The ink cartridges are not empty • There is no paper jam in the printer See quick help in the HP Printer Assistant for more information. If the printer will not print but no error appears, then verify the following: • The Bluetooth LED light is on • The Bluetooth LED light is not flashing If the Bluetooth LED light is off or flashing, see Bluetooth LED light is flashing or is off on page 59. If the Bluetooth LED is on and solid, then follow these steps: 1. Press the Power button to turn off the printer. 2. Disconnect the power cord from the printer. 3. Reconnect the power cord to the printer. 4. Press the Power button to turn on the printer. 5. Try to print the document again. If the printer will not print, then press and hold down the Cancel (X) button for 4 seconds to print a Bluetooth Configuration page. If the Bluetooth device address is all zeros or reads Radio Module Not Found, then call HP Support. 60

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60
printer cannot be discovered
Verify the following:
•
The printer is plugged in
•
The Bluetooth LED light is on
•
The Bluetooth LED light is not flashing
If each of the above is true, try to discover the printer again. If the printer cannot be
discovered, try moving the sending device closer to the printer.
If the Bluetooth LED light is off or flashing, see
Bluetooth LED light is flashing or is off
on page 59.
printer is discovered but will not print
If the printer will not print, verify the following:
•
Paper is in the printer
•
The ink cartridges are not empty
•
There is no paper jam in the printer
See
quick help
in the HP Printer Assistant for more information.
If the printer will not print but no error appears, then verify the following:
•
The Bluetooth LED light is on
•
The Bluetooth LED light is not flashing
If the Bluetooth LED light is off or flashing, see
Bluetooth LED light is flashing or is off
on page 59.
If the Bluetooth LED is on and solid, then follow these steps:
1.
Press the
Power
button to turn off the printer.
2.
Disconnect the power cord from the printer.
3.
Reconnect the power cord to the printer.
4.
Press the
Power
button to turn on the printer.
5.
Try to print the document again.
If the printer will not print, then press and hold down the
Cancel
(X) button for 4
seconds to print a Bluetooth Configuration page. If the Bluetooth device address is
all zeros or reads
Radio Module Not Found
, then call HP Support.