HP P4000 HP Smart Array SAS controllers for Integrity servers support guide
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- HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 1
HP Smart Array SAS controllers for Integrity servers support guide HP-UX 11i v2 and 11i v3 HP Part Number: 5990-5088 Published: August 2010 Edition: 7 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 2
and other countries. Printed in Taiwan Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 3
Flash-Backed Write Cache (FBWC) LEDs 23 Fault management features...23 Fault management in supported RAID configurations 24 Choosing a RAID method...25 2 Installation...27 Installation overview...27 Installation prerequisites...27 Downloading software...28 Installing software...28 Installing the - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 4
disks to a controller on a different server 63 4 Troubleshooting...65 HP Support Tools Manager...65 Event Monitoring Service...65 Offline drive ID and firmware version for SAS storage enclosures 88 Updating SAS storage enclosure firmware 104 5 Support and other resources 107 About this document - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 5
data recovery (rebuild)...113 Time required for a rebuild...114 Abnormal termination of a rebuild...114 Case 1: an uncorrectable read error has occurred 114 Case 2: the replacement disk has failed 115 Case 3: another disk in the array has failed 115 B Logical drive failure probability 117 RAID - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 6
H Frequently asked questions 137 I Acronyms used in this document 139 Glossary...141 6 Table of Contents - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 7
P800 controller board runtime LEDs 19 1-10 HP AM312A Smart Array P812 controller components 20 1-11 Smart Array P812 controller board runtime LEDs 21 1-12 Smart Array battery pack LEDs...22 2-1 ORCA Main Menu Screen...42 A-1 SAS Physical Disk Status LED Indicators 109 B-1 Relative probability - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 8
LEDs...22 1-13 Flash-Backed Write Cache LEDs 23 1-14 Comparing RAID methods...25 1-15 Supported RAID modes, by controller 26 2-1 Minimum Required HP-UX Versions for Smart Array SAS RAID Controllers 28 2-2 Smart Array controller OL* support 29 A-1 SAS physical disk LED illumination patterns 110 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 9
List of Examples 3-1 The saconfig help screen for HP-UX 11i v3 47 3-2 The saconfig help screen for HP-UX 11i v2 50 3-3 Using saconfig to determine logical drive numbers 55 3-4 Deleting multiple logical drives in reverse drive number order 56 4-1 The sautil help screen...67 4-2 Typical sautil < - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 10
10 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 11
This chapter provides an overview of the features and physical characteristics of the HP Smart Array Serial-Attached SCSI (SAS) RAID controllers. Smart Array P400 controller features Board components and features Two models of the HP Smart Array P400 Controller are available: • AD348A has internal - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 12
controller board connector for the cable to the BBWC or array accelerator). runtime LEDs". battery pack. The cache 2 SAS port 1I (internal), 4x 4 SAS port 2I (internal), 4x module must be installed on wide SFF8484 connector. wide SFF8484 connector. the controller before the controller is - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 13
CR14 CR13 CR3 CR8 CR5 CR6 CR4 CR7 LED name and interpretation Controller lockup LED. Disk Failure LED. A physical disk connected to the controller has failed. See the Fault LED on each disk to determine the failed disk. Activity LED for SAS port 2I. Activity LED for SAS port 1I. Command Outstanding - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 14
1-4 HP AM311A Smart Array 411 controller components 1 2 3 4 1 Connector for SAS 3 Status LEDs (runtime 4 (On rear of cache) Connector miniports 1 and 2, each 4x LEDs). To interpret the for the cable to an optional wide. illumination pattern of these cache battery that upgrades 2 Cache - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 15
host driver. Activity LED for SAS port 1. Activity LED for SAS port 2. Disk Failure LED. A physical disk connected to the controller has failed. See the Fault LED on each disk to determine the failed disk. Diagnostics Error LED. One of the server diagnostics utilities has detected a controller error - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 16
battery (page 17). that upgrades the cache to 2 Connector (not used on HP BBWC. This connector is Integrity servers). absent on some P700m models. Smart Array P700m controller board runtime LEDs The Smart Array P700m Controller board has 10 runtime LEDs that indicate activities and error - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 17
disk. Activity LED for SAS port 2. Activity LED for SAS port 1. Command Outstanding LED. Indicates that the controller is working on a command from the host driver. Controller Heartbeat LED. This LED flashes every two seconds to indicate controller health. Gas Pedal LED. This LED, with item 10 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 18
cache module. (Two batteries are sufficient, but a third can be added to provide extra security from loss of system power.) Smart Array P800 controller board runtime LEDs The Smart Array P800 Controller board has 10 runtime LEDs that indicate activities and error conditions. 18 Controller overview - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 19
problem. • If the LED flashes twice per second, the NVRAM is corrupt. If an abnormal condition is indicated, the expander does not function. 2 Amber CR510 System Error LED. 3 Amber CR509 Diagnostics Error LED. 4 Amber CR500 Disk Failure LED. A physical disk On steady LED 10 (Idle Task) - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 20
Port 5I (Mini SAS 4i 5 Capacitor pack for cache connector). module. 4 Cache module (Also known as array accelerator). Smart Array P812 controller board runtime LEDs The Smart Array P812 Controller board has 10 runtime LEDs that indicate activities and error conditions. 20 Controller overview - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 21
to the controller has failed. See the Fault LED on each disk to determine the failed disk. Diagnostics Error LED. One of the server diagnostics has detected an error. MIPS Ready LED. The embedded SAS expander is active. Table 1-10 Determining the Smart Array P812 controller CPU activity level LED - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 22
Features that require a battery (such as write cache, capacity expansion, stripe size migration, and RAID migration) are unavailable until charging is complete. The recharge process takes between 15 minutes and 2 hours, depending on the initial capacity of the battery. 22 Controller overview - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 23
life expectancy of a battery pack is typically more than three years. Flash-Backed Write Cache HP-UX operating system support the following fault management and data reliability features that minimize the impact of disk drive defects on your systems: Auto-Reliability Monitoring (ARM) A firmware - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 24
. However, when you use Recovery ROM for the first time, both ROM images are upgraded, causing a boot delay of about 60 seconds. Fault management in supported RAID configurations If a physical disk fails in RAID 1, 1+0, 5, 50, ADG, or 60, the system still processes I/O requests, but at a reduced - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 25
data is rebuilt on the online spare disks, the logical drive fails and data is lost. For a detailed description of the RAID levels supported by Smart Array Controllers, see the RAID Technology Overview at http://www.hp.com/go/hpux-iocards-docs. Click the link for your HP-UX version. The document - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 26
Table 1-15 Supported RAID modes, by controller Controller P400 P411 P700m P800 P812 RAID 0 Yes Yes Yes Yes Yes RAID 1 Yes Yes Yes Yes Yes RAID 1+0 Yes Yes Yes Yes Yes RAID 5 Yes Yes Yes Yes Yes RAID 50 RAID ADG Yes RAID 60 Yes Yes Yes Yes Yes 26 Controller overview - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 27
Installation Guide. This document is available on the HP website at http://www.hp.com/go/ hpux-iocards-docs. 8. Verify the enclosure firmware version and upgrade the enclosure firmware if necessary. See "Verifying and updating enclosure firmware offline" (page 34). 9. Verify the disk firmware - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 28
-UX version. Support Matrix documents are listed alphabetically in the "General reference" section. 2. Read the RAID-01 (ciss) HP Smart Array Controller Release Notes for your HP-UX version to check for any known problems, required patches, or other information needed for installation. 3. Make sure - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 29
link for your HP-UX version. Installation guides are listed alphabetically in the "Setup and install - general" section. NOTE: If you purchased the Smart Array P400 Controller as an option kit upgrade, follow the installation instructions in the server-specific installation guide provided in the - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 30
is installed before you boot the server, follow the procedures in this section. Firmware version requirements are found in the HP Smart Array RAID Controllers Support Matrix on the HP website at: http://www.hp.com/go/hpux-iocards-docs Click the link for your HP-UX version. Support Matrix documents - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 31
version 2.08. 3. Compare the installed firmware version to the minimum recommended firmware version found in the HP Smart Array RAID Controllers Support Matrix at http://www.hp.com/go/ hpux-iocards-docs. Click the link for your HP-UX version. Support Matrix documents are listed alphabetically in - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 32
installation instructions and release notes on the download page. 6. Download the firmware. 7. To install the firmware update, follow the procedures supplied with the update package. Updating the controller firmware NOTE: The following is a generic procedure to update firmware from the EFI shell. HP - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 33
CD or the EFI partition: • To run saupdate from the Offline Diagnostic CD: a. Download the firmware and copy it to the EFI partition. b. Place the Offline Diagnostic CD containing saupdate.efi in the CD drive before booting the system. c. Boot the system to the EFI Shell prompt. d. Locate - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 34
BIN: invalid or corrupted Verifying and updating enclosure firmware offline To verify and update the firmware in an external enclosure, follow the procedures in this section. After initial installation, you can verify and update the enclosure firmware online using sautil. See "Checking and updating - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 35
0, function 0, index 2; enclosure firmware 2.04 is installed. Downloading the enclosure firmware To locate and download firmware for HP StorageWorks enclosures: 1. Go to the HP Software & Driver Downloads website at http://welcome.hp.com/country/us/ en/support.html?pageDisplay=drivers. 2. Search - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 36
CD or the EFI partition: • To run saupdate from the Offline Diagnostic CD: a. Download the firmware and copy it to the EFI partition. b. Place the Offline Diagnostic CD containing saupdate.efi in the CD drive before booting the system. c. Boot the system to the EFI Shell prompt. d. Locate - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 37
For HP-UX 11i v2: RAID-01 B.11.23.0706 RAID SA; Supptd HW=A7143A/A9890A/A9891A The version string that appears indicates the version of the RAID-01 bundle installed on your server. 2. Enter the ioscan -kfnd ciss command: # ioscan -kfnd ciss If the Smart Array Controller software is installed - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 38
firmware version installed on each physical disk is also included in the sautil -s command output. For example: # sautil /dev/ciss5 -s **** **** **** SAUTIL Support Utility **** **** **** **** for the HP SmartArray RAID Controller Family **** **** **** **** version - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 39
B' Firmware Revision (in ROM).......... 2.08 # of Logical Drives 1 # of Physical Disks Configured...... 6 # of Physical Disks Detected........ 8 ---- ARRAY ACCELERATOR (CACHE) INFORMATION Array Accelerator Board Present?.... yes Cache Configuration Status.......... cache enabled Cache Ratio - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 40
Enclosure 1 Bay 15 WWID 0x5000c500002084c9 Device Type DISK Disk Capacity 73.4 GB Device Status OK Device Vendor ID HP Device Product ID DG072A8B54 Device Serial Number 3LB02D5200008523E7Z1 Device Firmware Version HPD4 ---- SAS/SATA DEVICE 2I:1:14:0x5000c5000030b9c9 [DISK 40 Installation - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 41
correct version of the product dependent code (PDC) or system firmware installed. For information on the firmware versions needed for each of the supported HP-UX systems, see the , see the HP Smart Array RAID Controllers Support Matrix at http:// www.hp.com/go/hpux-iocards-docs. If you do not have - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 42
to remain set up as a boot device, configure a logical drive and then complete the entire boot setup process again. • If you have trouble accessing RAID boot data, only limited troubleshooting tools are available. HP recommends booting from an alternative boot media and using STM and sautil online - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 43
52). NOTE: You cannot use ORCA to configure a single spare drive to be shared among several arrays. To configure shared spare drives, use the saconfig command. See "Adding a spare disk drive" (page 56). 3. To accept the settings, press Enter. 4. To confirm the settings and save the configuration - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 44
44 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 45
is a disk failure beyond the fault tolerance protection offered by the RAID configuration. Spare drive capacity is held in reserve and is not available except when needed to back up a failed physical drive. 3. Select a stripe size. In most cases, the default stripe size provides the best performance - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 46
• Specify the percentage of the cache used for read caching • Auto-fail missing disks at boot time • Create multiple logical drives in an array • Perform RAID level migration • Perform stripe size migration • Extend the capacity of a logical drive • Expand the capacity of an array • Change - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 47
32, or 64 (default is 16). "" is: : of the SCSI physical disk, e.g., 4:12 OR :: of the SAS/SATA physical disk, e.g., 2I:1:10 OR of the SAS/SATA physical disk, e.g., 0x500000e010f16432 To delete logical drive saconfig /dev - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 48
/dev/cissX -C Read caching percentage can be 0, 25, 50, 75, or 100. To enable or disable auto-fail missing disks at boot saconfig /dev/cissX -F on|off To identify (light LED) SAS/SATA physical drives saconfig /dev/cissX -I -p [-p - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 49
file information. If you do not specify the -N option, saconfig displays legacy device file information. This provides backward compatibility with previous versions of HP-UX. For more information about persistent device files in HP-UX 11i v3, see the intro(7) manpage. The saconfig configuration - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 50
32, or 64 (default is 16). "" is: : of the SCSI physical disk, e.g., 4:12 OR :: of the SAS/SATA physical disk, e.g., 2I:1:10 OR of the SAS/SATA physical disk, e.g., 0x500000e010f16432 To delete logical drive saconfig /dev - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 51
, a detailed description of those drives appears: # saconfig /dev/ciss5 SmartArray RAID Controller /dev/ciss5 Auto-Fail Missing Disks at Boot Cache Configuration Status Cache Ratio = enabled = cache enabled = 50% Read / 50% Write ---------- PHYSICAL DRIVES ---------- Location Ct Enc Bay - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 52
not used. For RAID 5, 50, ADG, and 60, the options are: • 8 KB • 16 KB • 32 KB • 64 KB The default stripe size is 16 KB if the -S option is not used. -p [-p ...] The physical disks included in the logical drive. Each physical disk is identified by Connector - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 53
to confirm the configuration: # saconfig /dev/ciss5 SmartArray RAID Controller /dev/ciss5 Auto-Fail Missing Disks at Boot Cache Configuration Status Cache Ratio = enabled = cache enabled = 25% Read / 75% Write ---------- PHYSICAL DRIVES ---------- Location Ct Enc Bay WWID Size Status - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 54
/ciss7 -D 0 Are you sure you want to delete logical drive 0 on SmartArray RAID controller /dev/ciss7? (y/[n]): y Logical drive 0 deleted WARNING! All data on the specified logical drive and the physical disks included in that logical drive is lost when you enter the saconfig /dev/cissX -D - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 55
Device File RAID Level Size Stripe Size Status = c4t0d2 = 0 = 20479 MB = 128 KB = OK Participating Physical Drive(s): Ct Enc Bay WWID 1E 1 9 0x500000e015141982 Participating Spare Drive(s): None 1 Logical drive number. 2 List of physical disks participating in the logical drive. In Example - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 56
want to delete logical drive 0 on SmartArray RAID controller /dev/ciss4? (y/[n]): y Logical drive 0 deleted Clearing the logical drive configuration WARNING! All data on the logical drives and the physical disks connected to the specified Smart Array Controller is lost when you enter the saconfig - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 57
# saconfig /dev/ciss5 -F on Auto-fail missing disks enabled Creating multiple logical drives in an array To create multiple logical drives in an array, use the command: saconfig /dev/cissX -R -p [-p ...]-c For example: # saconfig - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 58
using -S , the default stripe size is used. For information on the RAID levels supported by each Smart Array controller, see "Supported RAID modes, by controller" (page 26). Performing stripe size migration To perform a migration of a logical drive to a different stripe size, use - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 59
Adding a spare disk drive" (page 56). For a summary of the important features of the RAID configurations that are supported by the Smart Array Controllers, see "Fault management in supported RAID configurations" (page 24). For information to help you determine which option is best for your computing - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 60
and return to the ORCA Main Menu, press Enter. Deleting a logical drive WARNING! Back up all necessary data before deleting the logical drive. When you delete a logical drive, data on the drive is not preserved. To delete a logical drive using ORCA: 1. From the Main Menu, select "Delete Logical - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 61
and return to the ORCA Main Menu, press Enter. Moving disks and arrays to different positions or controllers You can move disks and arrays to different positions or controllers. The following movements are supported for physical disks and arrays: • To a different ID position on the same controller - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 62
the Smart Array controller configuration" (page 51) 5. Confirm that the latest adapter firmware is installed. • To determine the recommended adapter firmware, see the HP Smart Array RAID Controllers Support Matrix on the HP website at http://www.hp.com/go/hpux-iocards-docs. • To update the adapter - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 63
configure boot options offline using EFI utilities, see the documentation for your server on the HP website at http://www.hp.com/go/Integrity_Servers-docs. • To configure boot options online, use the setboot(1M) command. For more information, see the setboot(1M) manpage. Moving disks and arrays to - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 64
: CISS: RAID SA controller on hardware path has detected the insertion of a physical disk IMPORTANT: If these messages are not present, the disk movement was not successful. Power off the system and return the disks to their original locations. You might need to restore the data from backup - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 65
separate examples from each controller type are provided. HP Support Tools Manager HP STM is a software application you can run from the console to obtain status and descriptive information about HP Smart Array Controllers. You can also use STM to diagnose problems. You must use STM C.46.00 or later - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 66
v2 and 11i v3 operating systems, and is enabled by default. NOTE: PCI Error Recovery is not supported on all platforms. To determine if PCI Error Recovery is supported on your system, see the PCI Error Recovery Support Matrix at http://www.hp.com/ go/hpux-iocards-docs. With the PCI Error Recovery - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 67
SAUTIL Support Utility **** **** **** **** for the HP SmartArray RAID Controller Family **** firmware image file to download "" is: : of the SCSI physical disk, e.g., 4:12 OR :: of the SAS/SATA physical disk, e.g., 2I:1:10 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 68
logical drives are not detected on a disk enclosure with an existing RAID troubleshooting command options, included in the sautil help screen and detailed in the sautil manpages, are intended for use by HP support personnel. Detailed knowledge of the Smart Array Controller driver and firmware - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 69
and less detailed output. For an example of the sautil -s command output, see "Confirming and updating physical disk firmware" (page 38). NOTE: For troubleshooting, use the sautil command. Following is an example of the output of the sautil command for - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 70
?.... yes Cache Configuration Status.......... cache enabled Cache Ratio 50% Read / 50% Write Total Cache Size (MB 456 Read Cache 228 Write Cache 228 Transfer Buffer 000 Battery Pack Count 2 Battery Status (pack #1 ok Battery Status (pack #2 ok ---- LOGICAL DRIVE SUMMARY # RAID Size - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 71
Cache Status.......... cache enabled Configuration Signature 0x0 Media Exchange Detected no ---- LOGICAL DRIVE 1 Logical Drive Device File........... c3t0d1 Fault Tolerance Mode RAID 0 (no fault tolerance) Logical Drive Size 10239 MB Logical Drive Status OK # of Participating Physical Disks - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 72
Participating Spare Disk(s)......... Ct:Enc:Bay:WWID none Stripe Size 128 KB Logical Drive Cache Status.......... cache enabled Configuration Signature 0xA0008383 Media Exchange Detected no ---- LOGICAL DRIVE 3 Logical Drive Device File........... c3t0d7 Fault Tolerance Mode RAID 0 (no fault - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 73
M&P data)........ no Attached to external connector no Configured in a logical drive yes Configured as a spare disk no Disk write cache enabled at spin up no Supports redundant controller operation........ no Disk write cache enabled in current page....... no Disk write cache disabled in default - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 74
M&P data)........ no Attached to external connector no Configured in a logical drive yes Configured as a spare disk no Disk write cache enabled at spin up no Supports redundant controller operation........ no Disk write cache enabled in current page....... no Disk write cache disabled in default - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 75
data)........ no Attached to external connector yes Configured in a logical drive yes Configured as a spare disk no Disk write cache enabled at spin up no Supports redundant controller operation........ no Disk write cache enabled in current page....... no Disk write cache disabled in default - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 76
data)........ no Attached to external connector yes Configured in a logical drive yes Configured as a spare disk no Disk write cache enabled at spin up no Supports redundant controller operation........ no Disk write cache enabled in current page....... no Disk write cache disabled in default - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 77
data)........ no Attached to external connector yes Configured in a logical drive yes Configured as a spare disk no Disk write cache enabled at spin up no Supports redundant controller operation........ no Disk write cache enabled in current page....... no Disk write cache disabled in default - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 78
data)........ no Attached to external connector yes Configured in a logical drive yes Configured as a spare disk no Disk write cache enabled at spin up no Supports redundant controller operation........ no Disk write cache enabled in current page....... no Disk write cache disabled in default - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 79
data)........ no Attached to external connector yes Configured in a logical drive yes Configured as a spare disk no Disk write cache enabled at spin up no Supports redundant controller operation........ no Disk write cache enabled in current page....... no Disk write cache disabled in default - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 80
M&P data)........ no Attached to external connector yes Configured in a logical drive no Configured as a spare disk no Disk write cache enabled at spin up no Supports redundant controller operation........ no Disk write cache enabled in current page....... no Disk write cache disabled in default - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 81
M&P data)........ no Attached to external connector no Configured in a logical drive no Configured as a spare disk no Disk write cache enabled at spin up no Supports redundant controller operation........ no Disk write cache enabled in current page....... no Disk write cache disabled in default - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 82
power on. Also known as a "degraded" state. A physical disk in a fault tolerant logical drive has failed. For RAID 1, 1+0 or 5, data loss can result if a second disk fails. For RAID ADG, data loss can result if two additional disks fail. A replacement disk is present, but the rebuild has not started - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 83
. If data is compromised, you must restore the data from backup media. In the following example, logical drive 0 accepts a media exchange. # sautil /dev/ciss5 accept_media_xchg 0 **** **** **** SAUTIL Support Utility **** **** **** **** for the HP SmartArray RAID Controller Family - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 84
firmware To confirm and update the firmware version installed on the Smart Array Controller, use the sautil command. HP recommends that you install the latest supported firmware version. NOTE: This section of the HP Smart Array Controller Support Guide sautil command" (page 66). 84 Troubleshooting - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 85
all connected devices, including the firmware version in ROM, enter the sautil -s command. For example: # sautil /dev/ciss5 -s **** **** **** SAUTIL Support Utility **** **** **** **** for the HP SmartArray RAID Controller Family **** **** **** **** version A.02.11 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 86
**** for the HP SmartArray RAID Controller Family **** **** **** **** version A.02.11 **** **** **** **** (C) Copyright 2.08 FIRMWARE DOWNLOAD WAS SUCCESSFUL! **** End of SAUTIL Output **** Updating physical disk firmware online The sautil physical disk firmware update command - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 87
> the installed physical disk firmware version is listed with the firmware version in . You can proceed with the download or cancel, as follows: # sautil /dev/ciss5 download_dev_fw DG036A8B53.HPD4.frm 0x5000c5000030b0c5 **** **** **** SAUTIL Support Utility - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 88
output also shows the firmware version installed on each SES device. For example: # sautil /dev/ciss3 -s **** **** **** SAUTIL Support Utility **** **** **** **** for the HP SmartArray RAID Controller Family **** **** **** **** version A.02.13 **** **** **** **** (C) Copyright - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 89
D' Firmware Revision (in ROM).......... 4.10 # of Logical Drives 10 # of Physical Disks Configured...... 54 # of Physical Disks Detected........ 58 ---- ARRAY ACCELERATOR (CACHE) INFORMATION Array Accelerator Board Present?.... yes Cache Configuration Status.......... cache enabled Cache Ratio - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 90
Connector 4I Enclosure 1 Bay 8 WWID 0x500000e015b2bfd2 Device Type DISK Disk Capacity 36.4 GB Device Status UNASSIGNED Device Vendor ID HP Device Product ID DG036A9BB6 Device Serial Number B3G5P7503FK10720 Device Firmware Version HPD0 ---- SAS/SATA DEVICE 4I:1:7:0x500000e015b2d982 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 91
internal Connector 3I Enclosure 1 Bay 4 WWID 0x5000c5000148e709 Device Type DISK Disk Capacity 73.4 GB Device Status OK Device Vendor ID HP Device Product ID DH072ABAA6 Device Serial Number 3PD0AX1R00009742F8JK Device Firmware Version HPD2 ---- SAS/SATA DEVICE 3I:1:3:0x5000c500014b62a1 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 92
internal Connector 3I Enclosure 1 Bay 2 WWID 0x5000c500014aca69 Device Type DISK Disk Capacity 73.4 GB Device Status OK Device Vendor ID HP Device Product ID DH072ABAA6 Device Serial Number 3PD0BCSS00009742GMA1 Device Firmware Version HPD2 ---- SAS/SATA DEVICE 3I:1:1:0x5000c500014b6145 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 93
external Connector 2E Enclosure 1 Bay 3 WWID 0x5000c50005961095 Device Type DISK Disk Capacity 73.4 GB Device Status OK Device Vendor ID HP Device Product ID DH072ABAA6 Device Serial Number 3PD0KY280000980363WY Device Firmware Version HPD2 ---- SAS/SATA DEVICE 2E:1:4:0x5000c500052d0589 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 94
Connector Location external Connector 2E Enclosure 1 Bay 10 WWID 0x5000c500052d8e91 Device Type DISK Disk Capacity 73.4 GB Device Status OK Device Vendor ID HP Device Product ID DH072ABAA6 Device Serial Number 3PD0J1KL000097488C2V Device Firmware Version HPD2 ---- SAS/SATA DEVICE 2E:1:11 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 95
external Connector 2E Enclosure 1 Bay 12 WWID 0x5000c500052d46cd Device Type DISK Disk Capacity 73.4 GB Device Status OK Device Vendor ID HP Device Product ID DH072ABAA6 Device Serial Number 3PD0HD7N00009748WP46 Device Firmware Version HPD2 ---- SAS/SATA DEVICE 2E:1:13:0x5000c5000594e865 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 96
external Connector 2E Enclosure 1 Bay 17 WWID 0x5000c5000595ec55 Device Type DISK Disk Capacity 73.4 GB Device Status OK Device Vendor ID HP Device Product ID DH072ABAA6 Device Serial Number 3PD0LHSA0000980365RU Device Firmware Version HPD2 ---- SAS/SATA DEVICE 2E:1:18:0x5000c50005961b4d - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 97
external Connector 2E Enclosure 1 Bay 21 WWID 0x5000c50001494559 Device Type DISK Disk Capacity 73.4 GB Device Status OK Device Vendor ID HP Device Product ID DH072ABAA6 Device Serial Number 3PD0A8XN00009742T4U0 Device Firmware Version HPD2 ---- SAS/SATA DEVICE 2E:1:22:0x5000c5000149f175 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 98
external Connector 1E Enclosure 1 Bay 1 WWID 0x5000c500052d45f9 Device Type DISK Disk Capacity 73.4 GB Device Status OK Device Vendor ID HP Device Product ID DH072ABAA6 Device Serial Number 3PD0E4D100009748YDE4 Device Firmware Version HPD2 ---- SAS/SATA DEVICE 1E:1:2:0x5000c500052d6989 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 99
external Connector 1E Enclosure 1 Bay 5 WWID 0x5000c500052d636d Device Type DISK Disk Capacity 73.4 GB Device Status OK Device Vendor ID HP Device Product ID DH072ABAA6 Device Serial Number 3PD0J4AC00009748XQ9C Device Firmware Version HPD2 ---- SAS/SATA DEVICE 1E:1:6:0x5000c500052e9b81 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 100
Connector Location external Connector 1E Enclosure 1 Bay 10 WWID 0x5000c500052d619d Device Type DISK Disk Capacity 73.4 GB Device Status OK Device Vendor ID HP Device Product ID DH072ABAA6 Device Serial Number 3PD0HH8200009748YCU8 Device Firmware Version HPD2 ---- SAS/SATA DEVICE 1E:1:11 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 101
external Connector 1E Enclosure 1 Bay 14 WWID 0x5000c50005963851 Device Type DISK Disk Capacity 73.4 GB Device Status OK Device Vendor ID HP Device Product ID DH072ABAA6 Device Serial Number 3PD0LTD3000098037EAR Device Firmware Version HPD2 ---- SAS/SATA DEVICE 1E:1:15:0x5000c50005962f95 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 102
external Connector 1E Enclosure 1 Bay 19 WWID 0x5000c500014527c1 Device Type DISK Disk Capacity 73.4 GB Device Status OK Device Vendor ID HP Device Product ID DH072ABAA6 Device Serial Number 3PD08RVZ00009741C8J6 Device Firmware Version HPD2 ---- SAS/SATA DEVICE 1E:1:20:0x5000c500014521b9 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 103
external Connector 1E Enclosure 1 Bay 23 WWID 0x5000c5000144b329 Device Type DISK Disk Capacity 73.4 GB Device Status OK Device Vendor ID HP Device Product ID DH072ABAA6 Device Serial Number 3PD090J0000097402VWB Device Firmware Version HPD2 ---- SAS/SATA DEVICE 1E:1:24:0x5000c50001452b7d - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 104
Disk Capacity 0.0 GB Device Status FAILED Device Vendor ID HP Device Product ID P800 Device Serial Number P98690D9SU40R7 Device Firmware Version 1.01 **** End firmware version you want to install on the enclosure. For access to the enclosure firmware image update file, contact your HP - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 105
firmware download process can take 10 to 15 minutes to complete. During this time, all I/Os to the controller are temporarily halted, including I/Os to internal disks and other enclosures. If the controller has a boot logical drive configured, use saupdate to update the enclosure firmware offline - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 106
**** End of SAUTIL Output **** In this example, the firmware of the enclosure (SES device) at 2E:1:0 is updated from version 1.50 to 1.99. Repeat this procedure for each enclosure where you want to update the firmware. 106 Troubleshooting - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 107
5 Support and other resources About this document This document describes how to configure and troubleshoot HP Smart Array SAS Controllers in HP Integrity servers. Intended audience This document is for system and network administrators responsible for installing, configuring, and managing fault - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 108
Include the document title, manufacturing part number, and any comment, error found, or suggestion for improvement you have concerning this document. 108 Support and other resources - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 109
disk installation and replacement This appendix discusses the procedure for replacing physical disks in an array. Overview When a physical disk fails, the logical drive it belongs to is affected. Each logical drive connected to a Smart Array Controller can be configured with a different RAID - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 110
section of the sautil command output lists configured disks and unassigned disks known to the RAID firmware. The LOGICAL DRIVE sections of the sautil command output provide additional information on each logical drive. 110 Physical disk installation and replacement - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 111
than the fault tolerance method can support. When fault tolerance fails, the logical volume also fails and unrecoverable disk error messages are returned to the host. Data loss is likely to occur. For example, suppose one drive fails in an array configured with RAID 5 fault tolerance while another - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 112
> command" (page 83). To minimize the risk of data loss due to compromised fault tolerance, make frequent backups of all logical volumes. Physical disk replacement If you insert a hot-pluggable disk into a drive bay while the system power is on, disk activity in the array pauses for a second or two - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 113
LED on the front of the drive stops flashing.) The following cases are exceptions: • In RAID 1+0 configurations, any disks that are not mirrored to other removed or failed disks can be simultaneously replaced offline without data loss. • In RAID 50 configurations, disks are arranged in parity groups - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 114
the rebuild operation. • Rotational speed of the hard disks. • Availability of drive cache. • Brand, model, and age of the disks. • Amount of unused capacity on the disks. • Number of disks in the array (for RAID 5 and RAID ADG). System performance is affected during the rebuild, and the system is - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 115
the logical drive. 2. Restore data from the backup. Case 2: the replacement disk has failed Verify that the replacement disk is of the correct capacity and is a supported model. If these factors are not the cause of the problem, use a different disk as the replacement. Case 3: another disk in the - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 116
116 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 117
in the same RAID ADG parity group. At any given RAID level, the probability of logical drive failure increases as the number of physical disks in the logical drive increases. Figure B-1 provides quantitative information about logical drive failure. The data for this graph is calculated from the mean - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 118
Figure B-1 Relative probability of logical drive failure 118 Logical drive failure probability - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 119
Abnormal Shut-Down Detected with Write-Cache Enabled. Critical No Array Accelerator battery backup on this model array controller. Any data that may have been in Array Accelerator memory has been lost. Data loss may have occurred. Contact your HP support representative for assistance. POST error - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 120
to re-enable logical drives. Warning: Pressing F2 causes unrecoverable data loss. Be sure you have a valid, current backup of the affected logical drives before selecting this option. 1770 Slot z Drive Array - Critical Drive Firmware Informational Problem Detected - Please upgrade firmware on the - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 121
your HP support representative for assistance. 1784 Slot z Drive Array Drive Failure The following disk drive(s) drives were configured on a controller with a newer firmware version. To avoid data loss, reattach drives to original controller or upgrade controller firmware. Follow the instructions - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 122
Select "F2" to continue without starting Automatic Data Recovery. Corrective action Follow the instructions in the error message to correct the error condition. 1787 Slot z Drive Array Operating in Interim Recovery Informational Mode. The following disk drive(s) should be replaced: Port 1I: Box - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 123
F2 to accept data loss and re-enable logical drives. Warning: Pressing F2 erases all data in the array. Be sure you have a valid, current backup of the affected logical drives before selecting this option. 1799 179A-Slot z Drive Array - Array Accelerator is disabled Unknown Problem Code). Array - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 124
124 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 125
or other static-sensitive devices. This type of damage can reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact floor mats. Use conductive field service tools. • A portable field service kit with a folding static-dissipating work mat. Handling parts 125 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 126
126 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 127
389653-B21 389659-B21 389662-B21 391330-B21 Table E-2 External SAS cable kits Type of Cable External SAS External SAS External SAS External SAS 1.0 m HP cables are keyed so they cannot be installed incorrectly. You can order additional cables from an authorized HP reseller or authorized HP service - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 128
128 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 129
x 2.25 in) Disk drive and enclosure protocol support 6Gb/s SAS (Serial Attached SCSI) - transfer rate 3Gb/s SATA (Serial AT Attachment) SAS connectors Data transfer method Memory bus speed PCI Simultaneous drive transfer ports SAS port link rate Software upgradeable firmware Cache memory Logical - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 130
2TB in a single logical drive. Memory addressing RAID levels supported 64-bit, supporting servers memory space greater than 4 GB RAID 5 (Distributed Data Guarding) RAID 1+0 (Striping & Mirroring) RAID 0 (Striping) Upgradeable firmware Cache size Upgradeable Firmware with Recovery ROM feature 256 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 131
user data) 64-bit data width with 8-bit error correcting code (ECC) Flash-backed on power loss Tether to capacitor pack Removable RAID cache bus speed Software upgradeable firmware Maximum drive count System memory addressing DDR2-800 (6.4 GiB/s maximum bandwidth) Yes 100 drives 64-bit, supporting - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 132
(continued) Maximum capacity RAID support 108 drives (e.g., 108 TB with 108 x 1 TB SATA 3.5" MDL HDD) RAID 6 (Advanced Data Guarding) RAID 60 RAID 5 (Distributed Data Guarding) RAID 50 RAID 1+0 (Striping & Mirroring) RAID 1 (Mirroring) RAID 0 (Striping) Upgradeable firmware Flashable ROM - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 133
. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 134
-2000 • 1-800-HP-INVENT (1-800-474 /108/EC Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed issued by Hewlett-Packard for this product or product family. This compliance is indicated by the following conformity marking - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 135
This marking is valid for EU non-harmonized Telecom products. * Notified body number (used only if applicable-refer to the product label) Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany BSMI notice Chinese notice Class A equipment Japanese Class A notice - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 136
authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 137
checks the performance of drives (normally on an hourly basis). H.5 What is RAID ADG? RAID ADG is an extension of RAID 5 that enables additional fault tolerance by using two different and independent parity schemes. Data is striped across a set of hard disks, just as with RAID 5, and the - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 138
the disks, and then power on the server. 2. Press F1. The controller temporarily disables all logical drives, including the intact boot volume. The server fails to boot. 3. Press F2. The server takes the same actions as a system with auto-fail enabled - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 139
Command Processing Unit Critical Resource Analysis Extensible Firmware Interface Event Monitoring System Electro-Static Discharge Flash-Backed Write Cache High Priority Machine Check Input/Output Just a Bunch Of Disks Light-Emitting Diode Logical Volume Manager Machine Check Abort Mean Time Between - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 140
140 - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 141
logical drives. Arrayed disks have significant performance and data protection advantages over nonarrayed disks. array accelerator A component of some Smart Array Series controllers that dramatically improves disk read and write performance by providing a buffer. Data integrity is protected by - HP P4000 | HP Smart Array SAS controllers for Integrity servers support guide - Page 142
Network Management Protocol (SNMP) Single-Ended (SE) spare striping surface analysis logical drive has performance advantages over individual physical disks. Also known as a logical volume. See capacity extension. A disk in a fault-tolerant system that normally contains no data. When another disk
HP Smart Array SAS controllers for Integrity
servers support guide
HP-UX 11i v2 and 11i v3
HP Part Number: 5990-5088
Published: August 2010
Edition: 7