HP PSC 1600 HP PSC 1600 All-in-One series User Guide - Page 104

Operational troubleshooting, Paper troubleshooting

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Troubleshooting information 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP All-in-One. To uninstall from a Macintosh computer 1. Disconnect the HP All-in-One from your Macintosh. 2. Double-click the Applications: HP All-in-One Software folder. 3. Double-click HP Uninstaller. Follow the onscreen instructions. 4. After the software is uninstalled, disconnect your HP All-in-One, and then restart your computer. Note It is important that you disconnect your HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. 5. To reinstall the software, insert the HP All-in-One CD-ROM into your computer's CD-ROM drive. 6. Double-click the CD-ROM icon on the desktop, and then double-click HP All-inOne installer. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP All-in-One. Operational troubleshooting The HP PSC 1600 All-in-One series troubleshooting section in the HP Image Zone Help contains troubleshooting tips for some of the most common issues associated with your HP All-in-One. To access the troubleshooting information from a Windows computer, go to the HP Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages. To access troubleshooting information from Macintosh OS X, click the HP Image Zone icon in the Dock, select Help from the menu bar, choose HP Image Zone Help from the Help menu, and then choose 1600 series Troubleshooting in the Help Viewer. If you have Internet access, you can get help from the HP website at www.hp.com/ support. The website also provides answers to frequently asked questions. Paper troubleshooting To help avoid paper jams, only use paper types that are recommended for your HP Allin-One. For a list of recommended papers, see the onscreen HP Image Zone Help, or go to www.hp.com/support. Do not load curled or wrinkled paper, or paper with bent or torn edges, into the paper tray. For more information, see Avoid paper jams. If paper does become jammed in your device, follow these instructions to clear the paper jam. User Guide 101

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7.
Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with your HP All-in-One.
To uninstall from a Macintosh computer
1.
Disconnect the HP All-in-One from your Macintosh.
2.
Double-click the
Applications:
HP All-in-One Software
folder.
3.
Double-click
HP Uninstaller
.
Follow the onscreen instructions.
4.
After the software is uninstalled, disconnect your HP All-in-One, and then restart
your computer.
Note
It is important that you disconnect your HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
5.
To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s
CD-ROM drive.
6.
Double-click the CD-ROM icon on the desktop, and then double-click
HP All-in-
One installer
.
7.
Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with your HP All-in-One.
Operational troubleshooting
The HP PSC 1600 All-in-One series troubleshooting section in the
HP Image Zone
Help
contains troubleshooting tips for some of the most common issues associated
with your HP All-in-One.
To access the troubleshooting information from a Windows computer, go to the
HP Director
, click
Help
, and then choose
Troubleshooting and Support
.
Troubleshooting is also available through the Help button that appears on some error
messages.
To access troubleshooting information from Macintosh OS X, click the
HP Image
Zone
icon in the Dock, select
Help
from the menu bar, choose
HP Image Zone Help
from the Help menu, and then choose
1600 series Troubleshooting
in the Help
Viewer.
If you have Internet access, you can get help from the HP website at
www.hp.com/
support
.
The website also provides answers to frequently asked questions.
Paper troubleshooting
To help avoid paper jams, only use paper types that are recommended for your HP All-
in-One. For a list of recommended papers, see the onscreen
HP Image Zone Help
, or
go to
www.hp.com/support
.
Do not load curled or wrinkled paper, or paper with bent or torn edges, into the paper
tray. For more information, see
Avoid paper jams
.
If paper does become jammed in your device, follow these instructions to clear the
paper jam.
User Guide
101
Troubleshooting information