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HP PSC 1600 HP PSC 1600 All-in-One series User Guide - Page 107

Memory card troubleshooting, Device update, Device update (Windows) - download software

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Troubleshooting information Chapter 13 applications. For information, see the onscreen Troubleshooting Help that came with your HP Image Zone software. Solution Check the status of your HP All-in-One to make sure it does not have an error, such as a paper jam or out of paper message. Try the following: ● Check the HP All-in-One control panel display to see if there are any error messages. ● Windows users: Check the status of the HP All-in-One from your computer. In the HP Director, click Status. Resolve any errors found. For information on error messages, see the onscreen Troubleshooting Help that came with your HP Image Zone software. Memory card troubleshooting The following troubleshooting tip relates only to Macintosh users of iPhoto. You have video clips on a memory card, but they do not appear in iPhoto after you import the memory card's contents Solution iPhoto handles still photos only. To manage both video clips and still images, use Unload Images from the HP Director instead. Device update If directed by HP customer support or prompted by a message on your computer, update your HP All-in-One. Several update methods are available; each involves downloading a file to your computer to start the Device Update Wizard. Device update (Windows) Use one of the following to retrieve an update for your device: ● If directed by HP customer support, use your Web browser to download an update for your HP All-in-One from www.hp.com/support. The file will be a selfextracting executable with the extension .exe. When you double-click the .exe file, the Device Update Wizard opens on your computer. ● Use the Software Update utility, provided with the HP Image Zone software, to automatically search the HP support website for device updates at predetermined intervals. For more information on the Software Update utility, see the onscreen HP Image Zone Help. Note After the Software Update utility is installed on your computer, it searches for device updates. If you do not have the latest version of the Software Update utility at the time of install, a dialog appears on your computer prompting you to upgrade. Accept the upgrade. Once the upgrade is finished, restart the Software Update utility to locate updates for your HP All-in-One. 104 HP PSC 1600 All-in-One series

Section	Page
Contents	4
HP All-in-One overview	8
The HP All-in-One at a glance	8
Control panel overview	9
Menu overview	10
Use the HP Image Zone to do more with your HP All-in-One	12
Access the HP Image Zone software (Windows)	12
Access the HP Image Zone software (Macintosh OS 10.1.5 or later)	13
Use the HP Image Zone window	14
Use the HP Image Zone Dock menu	15
Access the HP Image Zone software (Macintosh OS 9.2.6 or earlier)	16
Find more information	18
Connection information	20
Supported connection types	20
Connect using a USB cable	21
Use Windows printer sharing	21
Use printer sharing (Macintosh OS X)	21
Set up the HP JetDirect 175x	22
Use Webscan	23
Load originals and load paper	24
Load an original	24
Choose papers for printing and copying	25
Recommended papers	25
Papers to avoid	25
Load paper	26
Load full-size paper	26
Load 10 x 15 cm (4 x 6 inch) photo paper	28
Load postcards or Hagaki cards	28
Load envelopes	29
Load other types of paper	30
Avoid paper jams	31
Work with photos	32
Transfer photos	32
Transfer photos using a Windows computer	32
Transfer photos using a Macintosh	33
Edit photos	33
Edit photos using a Windows computer	33
Edit photos using a Macintosh	34
Share photos	34
Share photos using a Windows computer	34
Share photos using a Macintosh	35
Print photos	35
Print photos using a Windows computer	35
Print photos using a Macintosh	36
Use a memory card or PictBridge camera	38
The memory card slots and camera port	38
Transfer photos to your computer	40
Print photos from a proof sheet	40
Print a proof sheet	41
Complete the proof sheet	41
Scan a proof sheet	42
Set photo print options	43
Use the Photo menu to set photo print options	43
Change print options	45
Set new photo print options defaults	45
Print photos directly from a memory card	45
Print individual photos	46
Create borderless prints	46
Deselect photos	46
Print photos from a PictBridge-compatible digital camera	46
Print the current photo	47
Print a DPOF file	47
Use the copy features	50
Set the copy paper size	50
Set the copy paper type	51
Increase copy speed or quality	52
Make multiple copies of the same original	53
Copy a two-page black-and-white document	53
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	54
Copy a 10 x 15 cm (4 x 6 inch) photo onto a full-size page	54
Copy a photo several times on one page	56
Resize an original using custom settings	56
Resize an original to fit onto letter or A4 paper	57
Copy a faded original	57
Copy a document that has been faxed several times	58
Enhance light areas of your copy	58
Make a poster	59
Prepare a color iron-on transfer	60
Change default copy settings	60
Stop copying	60
Use the scan features	62
Scan to an application	62
Send a scan to a memory card	63
Stop scanning	63
Print from your computer	64
Print from a software application	64
Change the print settings	65
Windows users	65
Macintosh users	66
Stop a print job	66
To stop a print job from the HP All-in-One	66
Use HP Instant Share	68
Overview	68
Get started	69
Send images using your HP All-in-One	69
Send photos from a memory card	69
Send a scanned image	69
Send images using your computer	70
Send images using the HP Image Zone software (Windows)	71
Send images using the HP Instant Share client application software (Macintosh OS X v10.2 and later)	72
Share images using the HP Image Zone (Macintosh OS X earlier than v10.2)	73
Share images using the HP Director (Macintosh OS 9)	73
Order supplies	76
Order paper, transparency film, or other media	76
Order print cartridges	76
Order other supplies	77
Maintain your HP All-in-One	78
Clean the HP All-in-One	78
Clean the glass	78
Clean the lid backing	78
Clean the exterior	79
Check the estimated ink levels	79
Print a self-test report	79
Work with print cartridges	80
Handle the print cartridges	81
Replace the print cartridges	81
Use a photo print cartridge	84
Use the print cartridge protector	85
Align the print cartridges	86
Clean the print cartridges	87
Clean the print cartridge contacts	88
Clean the area around the ink nozzles	89
Change the device settings	90
Set the scroll speed	90
Set the prompt delay time	91
Restore the factory defaults	91
Troubleshooting information	92
Before you call HP Support	92
View the Readme file	93
Setup troubleshooting	93
Hardware setup troubleshooting	93
Software installation troubleshooting	100
Uninstall and reinstall the software	102
Operational troubleshooting	104
Paper troubleshooting	104
Print cartridge troubleshooting	105
Print troubleshooting	106
Memory card troubleshooting	107
Device update	107
Device update (Windows)	107
Device update (Macintosh)	108
Get HP support	110
Get support and other information from the Internet	110
Warranty support	110
Warranty upgrades	110
Returning your HP All-in-One for service	110
HP customer support	111
Access your serial number and service ID	111
Call in North America during warranty	111
Call elsewhere in the world	112
Call in Australia under warranty and post-warranty	114
Call HP Korea customer support	114
Call HP Japan support	115
HP Quick Exchange Service (Japan)	115
Prepare your HP All-in-One for shipment	115
Hewlett-Packard LIMITED WARRANTY STATEMENT	118
Duration of limited warranty	118
Extent of limited warranty	118
Limitation of warranty	119
Limitation of liability	119
Local law	119
Limited warranty information for EU countries/regions	119
Technical information	122
System requirements	122
Paper specifications	122
Paper-tray capacities	122
Paper sizes	123
Print margin specifications	123
Print specifications	124
Copy specifications	124
Memory card specifications	125
Scan specifications	125
Physical specifications	125
Power specifications	125
Environmental specifications	126
Additional specifications	126
Environmental product stewardship program	126
Protecting the environment	126
Ozone production	126
Energy consumption	126
Paper use	127
Plastics	127
Material safety data sheets	127
Recycling program	127
HP inkjet supplies recycling program	127
Regulatory notices	127
Regulatory model identification number	127
FCC statement	127
Note à l’attention des utilisateurs Canadien/notice to users in Canada	128
Notice to users in Australia	128
Notice to users in Japan (VCCI-2)	128
Notice to users in Korea	128
Declaration of conformity (European Economic Area)	129
Declaration of conformity	129

Match case Limit results 1 per page

applications. For information, see the onscreen Troubleshooting Help that

came with your

HP Image Zone

software.

Solution

Check the status of your HP All-in-One to make sure it does not have

an error, such as a paper jam or out of paper message. Try the following:

●

Check the HP All-in-One control panel display to see if there are any error

messages.

●

Windows users: Check the status of the HP All-in-One from your computer.

In the

HP Director

, click

Status

Resolve any errors found. For information on error messages, see the onscreen

Troubleshooting Help that came with your

HP Image Zone

software.

Memory card troubleshooting

The following troubleshooting tip relates only to Macintosh users of iPhoto.

You have video clips on a memory card, but they do not appear in iPhoto after

you import the memory card’s contents

Solution

iPhoto handles still photos only. To manage both video clips and still

images, use

Unload Images

from the

HP Director

instead.

Device update

If directed by HP customer support or prompted by a message on your computer,

update your HP All-in-One. Several update methods are available; each involves

downloading a file to your computer to start the

Device Update Wizard

Device update (Windows)

Use one of the following to retrieve an update for your device:

●

If directed by HP customer support, use your Web browser to download an

update for your HP All-in-One from

www.hp.com/support

. The file will be a self-

extracting executable with the extension .exe. When you double-click the .exe

file, the

Device Update Wizard

opens on your computer.

●

Use the

Software Update

utility, provided with the

HP Image Zone

software, to

automatically search the HP support website for device updates at predetermined

intervals. For more information on the

Software Update

utility, see the onscreen

HP Image Zone Help

Note

After the

Software Update

utility is installed on your computer, it

searches for device updates. If you do not have the latest version of the

Software Update

utility at the time of install, a dialog appears on your

computer prompting you to upgrade. Accept the upgrade. Once the

upgrade is finished, restart the

Software Update

utility to locate updates

for your HP All-in-One.

Chapter 13

104

HP PSC 1600 All-in-One series

Troubleshooting information