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HP PSC 1600 HP PSC 1600 All-in-One series User Guide - Page 93

View the Readme file, Setup troubleshooting

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Troubleshooting information Chapter 13 - HP Image Zone Help: The onscreen HP Image Zone Help describes how to use the HP All-in-One with a computer and contains additional troubleshooting information not covered in the User Guide. - Readme file: The Readme file contains information on possible installation problems. For more information, see View the Readme file. 2. If you are unable to solve the problem using the information in the documentation, visit www.hp.com/support to do the following: - Access online support pages - Send HP an e-mail message for answers to your questions - Connect with an HP technician by using online chat - Check for software updates Support options and availability vary by product, country/region, and language. 3. Contact your local point of purchase. If the HP All-in-One has a hardware failure, you will be asked to bring the HP All-in-One to where you purchased it. Service is free during the HP All-in-One limited warranty period. After the warranty period, you will be quoted a service charge. 4. If you are unable to solve the problem using the onscreen Help or HP websites, call HP Support using the number for your country/region. For more information, see Get HP support. View the Readme file You might want to refer to the Readme file for more information on possible installation problems and for system requirements. ● In Windows, you can access the Readme file from the Windows taskbar by clicking Start, pointing to Programs or All Programs, pointing to HewlettPackard, pointing to HP PSC 1600 All-in-One series, and then clicking View the Readme File. ● In Macintosh OS 9 or OS X, you can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Setup troubleshooting This section includes installation and configuration troubleshooting tips for some of the most common issues associated with software installation and hardware setup. Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware. My HP All-in-One does not turn on Solution Try the following: ● Make sure the power cable is firmly connected to both the HP All-in-One and the power adaptor, as shown below. 90 HP PSC 1600 All-in-One series

Section	Page
Contents	4
HP All-in-One overview	8
The HP All-in-One at a glance	8
Control panel overview	9
Menu overview	10
Use the HP Image Zone to do more with your HP All-in-One	12
Access the HP Image Zone software (Windows)	12
Access the HP Image Zone software (Macintosh OS 10.1.5 or later)	13
Use the HP Image Zone window	14
Use the HP Image Zone Dock menu	15
Access the HP Image Zone software (Macintosh OS 9.2.6 or earlier)	16
Find more information	18
Connection information	20
Supported connection types	20
Connect using a USB cable	21
Use Windows printer sharing	21
Use printer sharing (Macintosh OS X)	21
Set up the HP JetDirect 175x	22
Use Webscan	23
Load originals and load paper	24
Load an original	24
Choose papers for printing and copying	25
Recommended papers	25
Papers to avoid	25
Load paper	26
Load full-size paper	26
Load 10 x 15 cm (4 x 6 inch) photo paper	28
Load postcards or Hagaki cards	28
Load envelopes	29
Load other types of paper	30
Avoid paper jams	31
Work with photos	32
Transfer photos	32
Transfer photos using a Windows computer	32
Transfer photos using a Macintosh	33
Edit photos	33
Edit photos using a Windows computer	33
Edit photos using a Macintosh	34
Share photos	34
Share photos using a Windows computer	34
Share photos using a Macintosh	35
Print photos	35
Print photos using a Windows computer	35
Print photos using a Macintosh	36
Use a memory card or PictBridge camera	38
The memory card slots and camera port	38
Transfer photos to your computer	40
Print photos from a proof sheet	40
Print a proof sheet	41
Complete the proof sheet	41
Scan a proof sheet	42
Set photo print options	43
Use the Photo menu to set photo print options	43
Change print options	45
Set new photo print options defaults	45
Print photos directly from a memory card	45
Print individual photos	46
Create borderless prints	46
Deselect photos	46
Print photos from a PictBridge-compatible digital camera	46
Print the current photo	47
Print a DPOF file	47
Use the copy features	50
Set the copy paper size	50
Set the copy paper type	51
Increase copy speed or quality	52
Make multiple copies of the same original	53
Copy a two-page black-and-white document	53
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	54
Copy a 10 x 15 cm (4 x 6 inch) photo onto a full-size page	54
Copy a photo several times on one page	56
Resize an original using custom settings	56
Resize an original to fit onto letter or A4 paper	57
Copy a faded original	57
Copy a document that has been faxed several times	58
Enhance light areas of your copy	58
Make a poster	59
Prepare a color iron-on transfer	60
Change default copy settings	60
Stop copying	60
Use the scan features	62
Scan to an application	62
Send a scan to a memory card	63
Stop scanning	63
Print from your computer	64
Print from a software application	64
Change the print settings	65
Windows users	65
Macintosh users	66
Stop a print job	66
To stop a print job from the HP All-in-One	66
Use HP Instant Share	68
Overview	68
Get started	69
Send images using your HP All-in-One	69
Send photos from a memory card	69
Send a scanned image	69
Send images using your computer	70
Send images using the HP Image Zone software (Windows)	71
Send images using the HP Instant Share client application software (Macintosh OS X v10.2 and later)	72
Share images using the HP Image Zone (Macintosh OS X earlier than v10.2)	73
Share images using the HP Director (Macintosh OS 9)	73
Order supplies	76
Order paper, transparency film, or other media	76
Order print cartridges	76
Order other supplies	77
Maintain your HP All-in-One	78
Clean the HP All-in-One	78
Clean the glass	78
Clean the lid backing	78
Clean the exterior	79
Check the estimated ink levels	79
Print a self-test report	79
Work with print cartridges	80
Handle the print cartridges	81
Replace the print cartridges	81
Use a photo print cartridge	84
Use the print cartridge protector	85
Align the print cartridges	86
Clean the print cartridges	87
Clean the print cartridge contacts	88
Clean the area around the ink nozzles	89
Change the device settings	90
Set the scroll speed	90
Set the prompt delay time	91
Restore the factory defaults	91
Troubleshooting information	92
Before you call HP Support	92
View the Readme file	93
Setup troubleshooting	93
Hardware setup troubleshooting	93
Software installation troubleshooting	100
Uninstall and reinstall the software	102
Operational troubleshooting	104
Paper troubleshooting	104
Print cartridge troubleshooting	105
Print troubleshooting	106
Memory card troubleshooting	107
Device update	107
Device update (Windows)	107
Device update (Macintosh)	108
Get HP support	110
Get support and other information from the Internet	110
Warranty support	110
Warranty upgrades	110
Returning your HP All-in-One for service	110
HP customer support	111
Access your serial number and service ID	111
Call in North America during warranty	111
Call elsewhere in the world	112
Call in Australia under warranty and post-warranty	114
Call HP Korea customer support	114
Call HP Japan support	115
HP Quick Exchange Service (Japan)	115
Prepare your HP All-in-One for shipment	115
Hewlett-Packard LIMITED WARRANTY STATEMENT	118
Duration of limited warranty	118
Extent of limited warranty	118
Limitation of warranty	119
Limitation of liability	119
Local law	119
Limited warranty information for EU countries/regions	119
Technical information	122
System requirements	122
Paper specifications	122
Paper-tray capacities	122
Paper sizes	123
Print margin specifications	123
Print specifications	124
Copy specifications	124
Memory card specifications	125
Scan specifications	125
Physical specifications	125
Power specifications	125
Environmental specifications	126
Additional specifications	126
Environmental product stewardship program	126
Protecting the environment	126
Ozone production	126
Energy consumption	126
Paper use	127
Plastics	127
Material safety data sheets	127
Recycling program	127
HP inkjet supplies recycling program	127
Regulatory notices	127
Regulatory model identification number	127
FCC statement	127
Note à l’attention des utilisateurs Canadien/notice to users in Canada	128
Notice to users in Australia	128
Notice to users in Japan (VCCI-2)	128
Notice to users in Korea	128
Declaration of conformity (European Economic Area)	129
Declaration of conformity	129

Match case Limit results 1 per page

–

HP Image Zone Help

: The onscreen

HP Image Zone Help

describes how to

use the HP All-in-One with a computer and contains additional

troubleshooting information not covered in the User Guide.

–

Readme file

: The Readme file contains information on possible installation

problems. For more information, see

View the Readme file

If you are unable to solve the problem using the information in the documentation,

visit

www.hp.com/support

to do the following:

–

Access online support pages

–

Send HP an e-mail message for answers to your questions

–

Connect with an HP technician by using online chat

–

Check for software updates

Support options and availability vary by product, country/region, and language.

Contact your local point of purchase. If the HP All-in-One has a hardware failure,

you will be asked to bring the HP All-in-One to where you purchased it. Service is

free during the HP All-in-One limited warranty period. After the warranty period,

you will be quoted a service charge.

If you are unable to solve the problem using the onscreen Help or HP websites,

call HP Support using the number for your country/region. For more information,

see

Get HP support

View the Readme file

You might want to refer to the Readme file for more information on possible

installation problems and for system requirements.

●

In Windows, you can access the Readme file from the Windows taskbar by

clicking

Start

, pointing to

Programs

All Programs

, pointing to

Hewlett-

Packard

, pointing to

HP PSC 1600 All-in-One series

, and then clicking

View the

Readme File

●

In Macintosh OS 9 or OS X, you can access the Readme file by double-clicking

the icon located in the top-level folder of the HP All-in-One software CD-ROM.

Setup troubleshooting

This section includes installation and configuration troubleshooting tips for some of the

most common issues associated with software installation and hardware setup.

Hardware setup troubleshooting

Use this section to solve any problems you might encounter while setting up the

HP All-in-One hardware.

My HP All-in-One does not turn on

Solution

Try the following:

●

Make sure the power cable is firmly connected to both the HP All-in-One and

the power adaptor, as shown below.

Chapter 13

HP PSC 1600 All-in-One series

Troubleshooting information