HP Photosmart 470 Photosmart 475 series User Guide - Page 54

Troubleshooting, Printer hardware problems

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6 Troubleshooting The HP Photosmart printer is designed to be reliable and easy to use. This section answers frequently asked questions about using the printer and printing without a computer. It contains information about the following topics: ● Printer hardware problems ● Printing problems ● Bluetooth printing problems ● Error messages For troubleshooting information about using the printer software and printing from a computer, see the onscreen HP Photosmart Printer Help. For information about viewing the onscreen Printer Help, see Finding more information. Printer hardware problems Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. Note If you want to connect the printer to a computer, HP recommends using a USB cable of less than 3 meters (10 feet) in length to minimize injected noise due to potentially high electromagnetic fields. The On light is flashing green but the printer is not printing. Solution ● If the printer is turned on, it is busy processing information. Wait for it to finish. ● If the printer is turned off, and the optional HP Photosmart Internal Battery is installed, the battery is charging. The On light is flashing red. Cause The printer requires attention. Try the following solutions. Solution ● Check the printer screen for instructions. If you have a digital camera connected to the printer, check the camera screen for instructions. If the printer is connected to a computer, check the computer monitor for instructions. ● Turn off the printer. If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer. If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord. Turn on the printer. HP Photosmart 470 series User's Guide 49

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6
Troubleshooting
The HP Photosmart printer is designed to be reliable and easy to use. This section
answers frequently asked questions about using the printer and printing without a
computer. It contains information about the following topics:
●
Printer hardware problems
●
Printing problems
●
Bluetooth printing problems
●
Error messages
For troubleshooting information about using the printer software and printing from a
computer, see the onscreen HP Photosmart Printer Help. For information about
viewing the onscreen Printer Help, see
Finding more information
.
Printer hardware problems
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at
www.hp.com/support
.
Note
If you want to connect the printer to a computer, HP recommends using
a USB cable of less than 3 meters (10 feet) in length to minimize injected noise
due to potentially high electromagnetic fields.
The On light is flashing green but the printer is not printing.
Solution
●
If the printer is turned on, it is busy processing information. Wait for it to finish.
●
If the printer is turned off, and the optional HP Photosmart Internal Battery is
installed, the battery is charging.
The On light is flashing red.
Cause
The printer requires attention. Try the following solutions.
Solution
●
Check the printer screen for instructions. If you have a digital camera
connected to the printer, check the camera screen for instructions. If the
printer is connected to a computer, check the computer monitor for
instructions.
●
Turn off the printer.
If the optional HP Photosmart Internal Battery is
not
installed in the printer,
unplug the printer power cord. Wait about 10 seconds, then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord. Turn on the printer.
HP Photosmart 470 series User's Guide
49