HP Photosmart 470 Photosmart 475 series User Guide - Page 63

Error message: Cartridge service station is stuck., Error message: Photo is corrupted - manual

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Chapter 6 Error message: Cartridge service station is stuck. Solution The print cartridge service station is the component located beneath the print cartridge cradle that wipes and caps the print cartridge for storage. Follow these steps to clear the obstruction blocking the print cartridge service station: 1. Open the print cartridge door. 2. Gently push the print cartridge and print cartridge cradle to the left to access the print cartridge service station. 3. Remove any obstruction. 4. Close the print cartridge door, then press OK to continue. Error message: Photo is corrupted Cause While the printer was printing from a memory card, either another memory card was inserted or a USB device was connected to the front camera port. Solution Insert only one memory card at a time. Do not insert a USB device while the printer is printing from a memory card. Your photo is not corrupted. Cause The indicated photo is corrupted on the inserted memory card. Solution Select and print a different photo, or insert a different memory card. Error message: Card access error. See user manual. Cause A card access error may indicate that an xD-Picture Card memory card is in a write-protected condition. xD-Picture Card memory cards have a special protection feature to ensure that your pictures are kept safe. Note During this condition, you can still use the printer for printing and saving photos from the xD-Picture Card to a secure location, such as the computer hard drive. Solution ● Reinsert the xD-Picture Card memory card into your camera and turn on the camera. In most cases, the camera automatically makes the necessary changes. ● Reformat the xD-Picture Card memory card. See the documentation that came with your camera for instructions on reformatting the memory card. Note that this process erases the pictures currently saved to your memory card. To save these pictures, transfer them to the computer before reformatting the memory card. Once you reformat the memory card, transfer those photos back to the memory card using the computer. 58 HP Photosmart 470 series

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Error message: Cartridge service station is stuck.
Solution
The print cartridge service station is the component located beneath
the print cartridge cradle that wipes and caps the print cartridge for storage.
Follow these steps to clear the obstruction blocking the print cartridge service
station:
1.
Open the print cartridge door.
2.
Gently push the print cartridge and print cartridge cradle to the left to access
the print cartridge service station.
3.
Remove any obstruction.
4.
Close the print cartridge door, then press
OK
to continue.
Error message: Photo is corrupted
Cause
While the printer was printing from a memory card, either another
memory card was inserted or a USB device was connected to the front camera
port.
Solution
Insert only one memory card at a time. Do not insert a USB device
while the printer is printing from a memory card. Your photo is not corrupted.
Cause
The indicated photo is corrupted on the inserted memory card.
Solution
Select and print a different photo, or insert a different memory card.
Error message: Card access error. See user manual.
Cause
A card access error may indicate that an xD-Picture Card memory card
is in a write-protected condition. xD-Picture Card memory cards have a special
protection feature to ensure that your pictures are kept safe.
Note
During this condition, you can still use the printer for printing and
saving photos from the xD-Picture Card to a secure location, such as the
computer hard drive.
Solution
●
Reinsert the xD-Picture Card memory card into your camera and turn on the
camera. In most cases, the camera automatically makes the necessary
changes.
●
Reformat the xD-Picture Card memory card. See the documentation that
came with your camera for instructions on reformatting the memory card.
Note that this process erases the pictures currently saved to your memory
card. To save these pictures, transfer them to the computer before
reformatting the memory card. Once you reformat the memory card, transfer
those photos back to the memory card using the computer.
Chapter 6
58
HP Photosmart 470 series