HP Photosmart 470 Photosmart 475 series User Guide - Page 68
HP Customer Care, HP Customer Care by phone
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8 HP Customer Care Note The name of HP's support services may vary by country/region. If you have a problem, follow these steps: 1. Check the documentation that came with the printer. - Setup Guide: The HP Photosmart 470 series Setup Guide explains how to set up the printer and print your first photo. - User's Guide: The HP Photosmart 470 series User's Guide is the book you are reading. This book describes the basic features of the printer, explains how to use the printer without connecting a computer, and contains hardware troubleshooting information. - HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help describes how to use the printer with a computer and contains software troubleshooting information. 2. If you are unable to solve the problem using the information in the documentation, visit www.hp.com/support to do the following: - Access online support pages - Send HP an e-mail message for answers to your questions - Connect with an HP technician by using online chat - Check for software updates Support options and availability vary by product, country/region, and language. 3. Contact your local point of purchase. If the printer has a hardware failure, you will be asked to bring the printer to where you purchased it. Service is free during the printer limited warranty period. After the warranty period, you will be quoted a service charge. Note Before returning the printer for service, be sure to back up and remove your data from the printer hard drive, and remove any memory cards. HP is not responsible for damage to or loss of any photos, data, or removable storage media. 4. If you are unable to solve the problem using the onscreen Printer Help or HP websites, call HP Customer Care using the number for your country/region. For a list of country/region phone numbers, see inside the front cover of this guide. HP Customer Care by phone While the printer is under warranty, you can obtain free phone support. For more information, see HP Warranty, or go to www.hp.com/support to check the duration of your free support. After the free phone support period, you can obtain help from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/region for support options. To receive HP support by phone, call the appropriate support phone number for your location. Standard phone company charges apply. HP Photosmart 470 series User's Guide 63