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HP Scanjet N7000 User Guide - Page 108

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misfeeds 75, 84 not feeding 75, 84 troubleshoot 75, 84 memory included 1, 11 minimum system requirements 11 misfeeds troubleshoot 75, 84 multi-feed detection 19, 48, 51 multiple-page feeds 75, 84 N networks HP Web Jetadmin 16 supported 1, 11 O on/off button, locating 1, 2, 3 online support 75, 95 operating systems (OS) supported 1, 11 operating systems, supported 11 order roller replacement kit 61, 68, 69, 72 supplies 61, 74 OS (operating system) supported 1, 11 output tray locating 1, 2, 3 P pages missing, troubleshoot 75, 87, 92 pages out of order 75, 87, 89, 92 pages per minute 1, 11 paper jams 75, 83 misfeeds 75, 84 not feeding 75, 84 supported sizes 19, 33, 34 troubleshoot 75, 84 paper guides, locating 1, 2, 3 paper path clean 61, 62 feeding problems 75, 83 parts order 61, 68, 69, 72 power consumption 1, 11, 12 Power button 1, 2, 6, 7 power button, locating 1, 2, 3 Power LED 1, 2, 7 power management 75, 80 power supply troubleshoot cable 75, 78 problems with LCD 91 problems with touch panel 91 product auto-off 1, 17 Sleep Mode 1, 17 product info 1 R replace rollers 61, 68, 69, 72 roller kit replace 61, 68, 69, 72 rollers clean 61, 62 replace 61, 68, 69, 72 S Scan 46 scan cards 19, 33 feeding problems 75, 83 files too large 75, 87, 92 fragile items 19, 59 originals 19, 33 Scan button 1, 2, 6 scan shortcuts 49 scan to cloud 19, 48 Scan to Email configuration 20 Scan to Network Folder initial setup 20, 24 Scan to SharePoint enabling 20 Scan to USB Drive enabling 20, 27 scanner control panel 1, 2, 6 touch panel 9 scanner software Mac 1, 16 Windows 1, 14 Simplex Scan button 7 skewed images 75, 85 Sleep Mode 1, 17 software HP Utility 19, 56, 58 98 Index Mac 1, 16 troubleshoot installation 75, 78 uninstall and reinstall 75, 78, 80 Windows 1, 14 specifications electrical and acoustic 1, 11, 12 speed troubleshoot 75, 87, 92 speed, troubleshoot 19, 59 status HP Utility, Mac 19, 56, 58 streaks troubleshoot 75, 85 supplies order 61, 74 status, viewing with HP Utility for Mac 19, 56, 58 support online 75, 95 supported operating systems 11 system requirements minimum 11 T technical support online 75, 95 touch panel problems 91 trays capacity 1, 11 included 1, 11 troubleshoot basic tips 75 black scans 75, 85 cables 75, 78 check power 75, 80 crooked images 75, 85 cut-off images 75, 85, 86 feeding problems 75, 83 fragile items 19, 59 fuzzy images 75, 85 installation 75, 78 jams 75, 83 large scan files 75, 87, 92 misfeeds 75, 84 page order 75, 87, 89, 92 pages missing 75, 87, 92 paper not feeding 75, 84 power 75, 80 scanning fragile items 19, 59 speed 19, 59, 75, 87, 92 ENWW

Section	Page
Product overview	11
Product views	12
Front view (2000 s2, 3000 s4 and N4000 snw1 models)	12
Front view (5000 s5, 7000 s3 and N7000 snw1 models)	13
Back view (2000 s2 models)	13
Back view (3000 s4 models)	14
Back view (5000 s5 and 7000 s3 models)	14
Back view (N4000 snw1 models)	15
Back view (N7000 snw1 models)	16
Serial number and product number location	16
Control panel view (2000 s2 and 3000 s4 models)	16
Control panel view (5000 s5 and 7000 s3 models)	17
Touch panel view (N4000 snw1 and N7000 snw1 models)	19
Touch screen menu structure	19
Buttons on the touch panel	19
Product specifications	21
Supported operating systems	21
Product dimensions	22
Power consumption, electrical specifications, and acoustic emissions	22
Operating environmental range	22
Product hardware setup and software installation	22
Scanner software (Windows)	24
HP Scan software	25
HP Scanner Tools Utility	25
HP TWAIN	25
ISIS	25
WIA	25
Scanner software (macOS)	26
HP Easy Scan	26
HP Utility	26
Embedded Web Server	26
HP Web Jetadmin	26
Sleep Mode and auto-off settings	27
Change the default sleep and auto-off settings using the HP Scanner Tools Utility	27
Change the default auto-off setting using the HP Utility	27
Use the scanner	29
Set up the scanner (N4000 snw1 and N7000 snw1 models)	30
Set up Scan to Email	31
Step one: Check the network connection and gather SMTP information	31
Step two: Access the HP Embedded Web Server (EWS)	31
Step three: Configure the Scan to Email feature	32
Step four: Add contacts to the Email Address Book	33
Step five: Configure the default Settings for Scan to Email	33
Set up Scan to Network Folder	34
Step one: Gather network information	34
Step two: Access the HP Embedded Web Server (EWS)	34
Step three: Configure the Scan to network feature	35
Set up Scan to USB Drive	37
Step one: Access the HP Embedded Web Server (EWS)	37
Step two: Enable Scan to USB Drive	37
Step three: Configure the default settings for Scan to USB Drive	38
Set up Scan to SharePoint	39
Step one: Prepare	39
Step two: Access the HP Embedded Web Server (EWS)	39
Step three: Enable Scan to SharePoint	40
Step four: Configure the Scan to SharePoint feature	40
Set up access control	41
Load originals	43
Document loading tips	43
Supported paper sizes and types	44
Load documents (2000 s2, 3000 s4, and N4000 snw1 models)	45
Load documents (5000 s5, 7000 s3, and N7000 snw1 models)	47
Load cards (2000 s2, 3000 s4, and N4000 snw1 models)	50
Load cards (5000 s5, 7000 s3, and N7000 snw1 models)	51
Load folded media (5000 s5 , 7000 s3, and N7000 snw1 models)	53
Start a scan from the hardware	54
Scan from the control panel buttons (2000 s2 and 3000 s4 models)	54
Scan from the control panel buttons (5000 s5 and 7000 s3 models)	54
Scan from the touch screen (N4000 snw1 and N7000 snw1 models)	56
Scan to a computer	56
Scan to a network location	56
Scan to email	56
Scan to a Microsoft SharePoint site	57
Scan to a USB flash drive	57
Use the scanning software (Windows)	58
Work with scan shortcuts	59
View scan shortcuts	59
Create scan shortcuts	59
Modify shortcuts	59
Scan to a picture	59
Scan to a PDF	60
Scan text for editing (OCR)	60
Scan to email	60
Scan to cloud	60
Scan to FTP	61
Scan to SharePoint	61
Scan long or extra-long documents	61
Detect multi-feeds	61
Everyday Scan	62
Automatically delete blank pages	62
Automatically adjust page orientation	62
Reserved Jobs (N4000 snw1 and N7000 snw1 models)	62
Filter out color from a document (color dropout)	63
Automatically detect page size	63
Automatically crop or pad scanned image to selected page size	63
Automatically detect color	64
Scan using text-enhanced black and white mode	64
Automatically straighten scanned images	64
Add or remove a device	65
Scan by using other scan software	65
Use the scanning software (macOS)	66
Scan to email	66
HP Easy Scan	66
Scan from other applications	66
Advanced configuration with HP Utility (macOS)	68
Open HP Utility	68
HP Utility features	68
Mobile scanning (N4000 snw1 and N7000 snw1 models)	68
Scanning tips	69
Optimize scanning and task speeds	69
Scanning fragile originals	69
Care and maintenance	71
Test and calibrate the touch screen	71
Clean the product	72
Clean the scanning strips	72
Clean the paper path	73
Clean the rollers	74
Replace parts	78
Replace the roller kit (2000 s2, 3000 s4 and N4000 snw1 models)	79
Replace the pickup roller module	79
Replace the separation rollers	80
Replace the roller kit (5000 s5, 7000 s3 and N7000 snw1 models)	82
Replace the pickup roller module	82
Replace the separation rollers	83
Order parts and accessories	84
Solve problems	85
Basic troubleshooting tips	85
Reset the scanner(N4000 snw1 and N7000 snw1 models)	86
Interpret control panel lights and patterns (2000 s2 and 3000 s4 models)	87
Scanner installation problems	88
Check the cables	88
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)	88
Power issues	90
Check that the scanner has power	90
The scanner will not turn on	90
The scanner has paused or shut down	91
The scanner keeps turning off	92
Paper jams	93
Clear jams from the document feeder	93
An item loaded in the scanner jams repeatedly	93
Paper feed issues	94
Paper jamming, skewing, misfeeds, or multiple-page feeds	94
Paper does not feed from the scanner	94
Image quality problems	95
The scanned images are not straight	95
The scanned images have streaks or scratches	95
The scanned image is fuzzy	95
The scanned image is completely black or completely white	95
The bottom of the scanned image is cut off	96
The scanned image cannot be enlarged	96
Scanner operation problems	97
Connection issues	98
Check the USB connection	98
Check the ethernet connection (N4000 snw1 and N7000 snw1 models)	98
Check the wireless connection (N4000 snw1 and N7000 snw1 models)	99
Buttons are not working properly	99
LCD issues (5000 s5 and 7000 s3 models)	101
The LCD is having display issues	101
The scanner buttons are not working as expected	101
The touch panel display issues (N4000 snw1 and N7000 snw1 models)	101
Scanning performance issues	102
The scanner does not scan immediately	102
The scanner is scanning items very slowly	102
The scanner scans only one side of a two-sided page	102
Scanned pages are missing at the scan destination	102
Scanned pages are out of order at the scan destination	102
Scanned files are too large	102
Issues with text recognition (OCR) (Windows)	103
Email problems (N4000 snw1 and N7000 snw1 models)	105
Validate the SMTP gateway address	105
Validate the LDAP gateway (Windows)	105
Additional troubleshooting	105

Match case Limit results 1 per page

misfeeds

75, 84

not feeding

75, 84

troubleshoot

75, 84

memory

included

1, 11

minimum system requirements

misfeeds

troubleshoot

75, 84

multi-feed detection

19, 48, 51

multiple-page feeds

75, 84

networks

HP Web Jetadmin

supported

1, 11

on/oﬀ button, locating

1, 2, 3

online support

75, 95

operating systems (OS)

supported

1, 11

operating systems, supported

order

roller replacement kit

61, 68, 69,

supplies

61, 74

OS (operating system)

supported

1, 11

output tray

locating

1, 2, 3

pages missing, troubleshoot

75, 87,

pages out of order

75, 87, 89, 92

pages per minute

1, 11

paper

jams

75, 83

misfeeds

75, 84

not feeding

75, 84

supported sizes

19, 33, 34

troubleshoot

75, 84

paper guides, locating

1, 2, 3

paper path

clean

61, 62

feeding problems

75, 83

parts

order

61, 68, 69, 72

power

consumption

1, 11, 12

Power button

1, 2, 6, 7

power button, locating

1, 2, 3

Power LED

1, 2, 7

power management

75, 80

power supply

troubleshoot cable

75, 78

problems with LCD

problems with touch panel

product

auto-oﬀ

1, 17

Sleep Mode

1, 17

product info

replace rollers

61, 68, 69, 72

roller kit

replace

61, 68, 69, 72

rollers

clean

61, 62

replace

61, 68, 69, 72

Scan

scan

cards

19, 33

feeding problems

75, 83

ﬁles too large

75, 87, 92

fragile items

19, 59

originals

19, 33

Scan button

1, 2, 6

scan shortcuts

scan to cloud

19, 48

Scan to Email

conﬁguration

Scan to Network Folder

initial setup

20, 24

Scan to SharePoint

enabling

Scan to USB Drive

enabling

20, 27

scanner

control panel

1, 2, 6

touch panel

scanner software

Mac

1, 16

Windows

1, 14

Simplex Scan button

skewed images

75, 85

Sleep Mode

1, 17

software

HP Utility

19, 56, 58

Mac

1, 16

troubleshoot installation

75, 78

uninstall and reinstall

75, 78, 80

Windows

1, 14

speciﬁcations

electrical and acoustic

1, 11, 12

speed

troubleshoot

75, 87, 92

speed, troubleshoot

19, 59

status

HP Utility, Mac

19, 56, 58

streaks

troubleshoot

75, 85

supplies

order

61, 74

status, viewing with HP Utility for

Mac

19, 56, 58

support

online

75, 95

supported operating systems

system requirements

minimum

technical support

online

75, 95

touch panel problems

trays

capacity

1, 11

included

1, 11

troubleshoot

basic tips

black scans

75, 85

cables

75, 78

check power

75, 80

crooked images

75, 85

cut-oﬀ images

75, 85, 86

feeding problems

75, 83

fragile items

19, 59

fuzzy images

75, 85

installation

75, 78

jams

75, 83

large scan ﬁles

75, 87, 92

misfeeds

75, 84

page order

75, 87, 89, 92

pages missing

75, 87, 92

paper not feeding

75, 84

power

75, 80

scanning fragile items

19, 59

speed

19, 59, 75, 87, 92

Index

ENWW