HP Scanjet N7000 User Guide - Page 98

Connection issues, Check the USB connection

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Connection issues Review the following information about resolving connection issues. ● Check the USB connection ● Check the ethernet connection (N4000 snw1 and N7000 snw1 models) ● Check the wireless connection (N4000 snw1 and N7000 snw1 models) Check the USB connection Follow these steps to check the USB connection. Check the physical connection to the scanner. ● Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. ● Ensure that the USB cable is securely connected between the scanner and the computer. The trident icon on the USB cable faces down when the cable is properly connected to the scanner. If the problem persists after verifying the above items, try the following: 1. Do one of the following tasks depending on how the scanner is connected to the computer: ● If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect the USB cable from the USB hub or the docking station, and then connect the USB cable to a USB port on the back of the computer. ● If the USB cable is directly connected to the computer, plug it into a different USB port on the back of the computer. ● Remove all other USB devices from the computer except for the keyboard and the mouse. 2. Press the Power button to turn off the scanner, wait 30 seconds, and then turn on the scanner. 3. Restart the computer. 4. After the computer has restarted, try using the scanner. ● If the scanner works, reconnect any additional USB devices one at a time; try the scanner after connecting each additional device. Disconnect any USB devices that prevent the scanner from working. ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software. Check the ethernet connection (N4000 snw1 and N7000 snw1 models) Follow these steps to check the ethernet connection. 1. Ensure that the Ethernet cable is firmly connected between the product and a router, Ethernet jack, or Ethernet switch. 2. If the Ethernet cable is connected to a network router or Ethernet switch, try connecting it to a different port on the router or switch. 3. Press the Power button to turn off the scanner, wait 30 seconds, and then turn on the scanner. 88 Chapter 4 Solve problems ENWW

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Connection issues
Review the following information about resolving connection issues.
●
Check the USB connection
●
Check the ethernet connection (N4000 snw1 and N7000 snw1 models)
●
Check the wireless connection (N4000 snw1 and N7000 snw1 models)
Check the USB connection
Follow these steps to check the USB connection.
Check the physical connection to the scanner.
●
Use the cable that was included with the scanner. Another USB cable might not be compatible with the
scanner.
●
Ensure that the USB cable is securely connected between the scanner and the computer. The trident icon
on the USB cable faces down when the cable is properly connected to the scanner.
If the problem persists after verifying the above items, try the following:
1.
Do one of the following tasks depending on how the scanner is connected to the computer:
●
If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect the USB cable
from the USB hub or the docking station, and then connect the USB cable to a USB port on the back of
the computer.
●
If the USB cable is directly connected to the computer, plug it into a different USB port on the back of
the computer.
●
Remove all other USB devices from the computer except for the keyboard and the mouse.
2.
Press the Power
button to turn off the scanner, wait 30 seconds, and then turn on the scanner.
3.
Restart the computer.
4.
After the computer has restarted, try using the scanner.
●
If the scanner works, reconnect any additional USB devices one at a time; try the scanner after
connecting each additional device. Disconnect any USB devices that prevent the scanner from
working.
●
Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and
software.
Check the ethernet connection (N4000 snw1 and N7000 snw1 models)
Follow these steps to check the ethernet connection.
1.
Ensure that the Ethernet cable is firmly connected between the product and a router, Ethernet jack, or
Ethernet switch.
2.
If the Ethernet cable is connected to a network router or Ethernet switch, try connecting it to a different
port on the router or switch.
3.
Press the Power
button to turn off the scanner, wait 30 seconds, and then turn on the scanner.
88
Chapter 4
Solve problems
ENWW