3
Care and maintenance
...........................................................................................................................................................................
61
Test and calibrate the touch screen
....................................................................................................................................
61
Clean the product
...................................................................................................................................................................
62
Clean the scanning strips
.................................................................................................................................
62
Clean the paper path
.........................................................................................................................................
63
Clean the rollers
.................................................................................................................................................
64
Replace parts
..........................................................................................................................................................................
68
Replace the roller kit (2000 s2, 3000 s4 and N4000 snw1 models)
........................................................
69
Replace the pickup roller module
...............................................................................................
69
Replace the separation rollers
....................................................................................................
70
Replace the roller kit (5000 s5, 7000 s3 and N7000 snw1 models)
........................................................
72
Replace the pickup roller module
...............................................................................................
72
Replace the separation rollers
....................................................................................................
73
Order parts and accessories
.................................................................................................................................................
74
4
Solve problems
.......................................................................................................................................................................................
75
Basic troubleshooting tips
....................................................................................................................................................
75
Reset the scanner(N4000 snw1 and N7000 snw1 models)
...........................................................................................
76
Interpret control panel lights and patterns (2000 s2 and 3000 s4 models)
...............................................................
77
Scanner installation problems
.............................................................................................................................................
78
Check the cables
................................................................................................................................................
78
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)
................................................
78
Power issues
...........................................................................................................................................................................
80
Check that the scanner has power
.................................................................................................................
80
The scanner will not turn on
............................................................................................................................
80
The scanner has paused or shut down
..........................................................................................................
81
The scanner keeps turning off
.........................................................................................................................
82
Paper jams
..............................................................................................................................................................................
83
Clear jams from the document feeder
...........................................................................................................
83
An item loaded in the scanner jams repeatedly
...........................................................................................
83
Paper feed issues
...................................................................................................................................................................
84
Paper jamming, skewing, misfeeds, or multiple-page feeds
.....................................................................
84
Paper does not feed from the scanner
..........................................................................................................
84
Image quality problems
........................................................................................................................................................
85
The scanned images are not straight
.............................................................................................................
85
The scanned images have streaks or scratches
...........................................................................................
85
The scanned image is fuzzy
............................................................................................................................
85
The scanned image is completely black or completely white
....................................................................
85
The bottom of the scanned image is cut off
.................................................................................................
86
The scanned image cannot be enlarged
........................................................................................................
86
Scanner operation problems
................................................................................................................................................
87
vi
ENWW