IC Realtime HDVR-MX0402-1U5MP-AI2-WEB Product Manual - Page 233

Main Menu > Advanced Settings > Camera Configuration > CHANNEL TYPE

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There are following possibilities: ● Check there is video from the IP channel or not. Please go to the Main Menu > INFO > BPS to view bit stream real-time information. ● Check the main stream of the camera has been enabled or not. ● Check the main stream type of the camera is H.264 or not. ● Check the device supports camera main stream resolution or not (such as 960H, D1, and HD1). ● Check camera network transmission has reached the threshold or not. Please check the online user of the camera. 32. After I connected to the IP channel, there is no video output in the one-window or the multiple-window mode. But I can see there is bit stream. There are following possibilities: ● Check the main stream/sub stream type of the camera is H.264 or not. ● Check the device supports camera main stream/sub stream resolution or not (such as 1080P, 720P, 960H, D1, and HD1). ● Check the camera setup. Please make sure It supports the products of other manufacturers. 33. DDNS registration failed or cannot access the device domain name. There are following possibilities: ● Check the device is connected to the WAN. Please check the device has got the IP address if the PPPoE can dial. If there is a router, please check the router to make sure the device IP is online. ● Check the corresponding protocol of the DDNS is enabled. Check the DDNS function is OK or not. ● Check DNS setup is right or not. Default Google DNS server is 8.8.8.8, 8.8.5.5. You can use different DNS provided by your ISP. 34. I cannot use the P2P function on my cell phone or the WEB. There are following possibilities: ● Check the device P2P function is enabled or not. (Main menu->Setting->Network->P2P) ● Check the device is in the WAN or not. ● Check cell phone P2P login mode is right or not. ● It is the specified device P2P login port or not when you are using P2P client. ● Check user name or password is right or not. ● Check P2P SN is right or not. You can use the cell phone to scan the QR code on the device P2P interface (Main Menu > Basic Settings > Network > P2P), or you can use the version information of the WEB to confirm. (For some previous series products, the device SN is the main board SN, it might result in error.) 35. I connect the standard definition camera to the device, there is no video output. There are following possibilities: ● Check the DVR supports standard definition signal or not. Only some series product supports analog standard definition signal, coaxial signal input. ● Check channel type is right or not. For the product supports analog standard definition camera/HD camera, you need to go to the Main Menu > Advanced Settings > Camera Configuration > CHANNEL TYPE to select corresponding channel type (such as analog) and then restart the DVR. In this way, the DVR can recognize the analog standard definition. ● Check camera power supplying, or camera data cable connection. 36. I cannot connect to the IP camera. There are following possibilities: ● Check DVR supports IP channel or not. Only some series products support A/D switch function, it can switch analog channel to the IP channel to connect to the IP camera. From Main Menu > Advanced Settings > Camera Configuration > CHANNEL TYPE, select the last channel to switch to the IP channel. Some series product products support IP channel extension, it supports N+N mode.

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There are following possibilities:
●
Check there is video from the IP channel or not. Please go to the
Main Menu > INFO > BPS
to view bit
stream real-time information.
●
Check the main stream of the camera has been enabled or not.
●
Check the main stream type of the camera is H.264 or not.
●
Check the device supports camera main stream resolution or not (such as 960H, D1, and HD1).
●
Check camera network transmission has reached the threshold or not. Please check the online user of
the camera.
32.
After I connected to the IP channel, there is no video output in the one-window or the multiple-window mode.
But I can see there is bit stream.
There are following possibilities:
●
Check the main stream/sub stream type of the camera is H.264 or not.
●
Check the device supports camera main stream/sub stream resolution or not (such as 1080P, 720P, 960H,
D1, and HD1).
●
Check the camera setup. Please make sure It supports the products of other manufacturers.
33.
DDNS registration failed or cannot access the device domain name.
There are following possibilities:
●
Check the device is connected to the WAN. Please check the device has got the IP address if the PPPoE
can dial. If there is a router, please check the router to make sure the device IP is online.
●
Check the corresponding protocol of the DDNS is enabled. Check the DDNS function is OK or not.
●
Check DNS setup is right or not. Default Google DNS server is 8.8.8.8, 8.8.5.5. You can use different DNS
provided by your ISP.
34.
I cannot use the P2P function on my cell phone or the WEB.
There are following possibilities:
●
Check the device P2P function is enabled or not. (Main menu->Setting->Network->P2P)
●
Check the device is in the WAN or not.
●
Check cell phone P2P login mode is right or not.
●
It is the specified device P2P login port or not when you are using P2P client.
●
Check user name or password is right or not.
●
Check P2P SN is right or not. You can use the cell phone to scan the QR code on the device P2P interface
(
Main Menu > Basic Settings > Network > P2P
), or you can use the version information of the WEB to
confirm. (For some previous series products, the device SN is the main board SN, it might result in error.)
35.
I connect the standard definition camera to the device, there is no video output.
There are following possibilities:
●
Check the DVR supports standard definition signal or not. Only some series product supports analog
standard definition signal, coaxial signal input.
●
Check channel type is right or not. For the product supports analog standard definition camera/HD
camera, you need to go to the
Main Menu > Advanced Settings > Camera Configuration > CHANNEL TYPE
to
select corresponding channel type (such as analog) and then restart the DVR. In this way, the DVR can
recognize the analog standard definition.
●
Check camera power supplying, or camera data cable connection.
36.
I cannot connect to the IP camera.
There are following possibilities:
●
Check DVR supports IP channel or not. Only some series products support A/D switch function, it can
switch analog channel to the IP channel to connect to the IP camera. From
Main Menu > Advanced Settings
> Camera Configuration > CHANNEL TYPE
, select the last channel to switch to the IP channel. Some series
product products support IP channel extension, it supports N+N mode.