Lenovo ThinkPad i Series 1157 ThinkPad 570 On-line User's Guide - Page 145

Appendix D. Getting service, Getting service, Customer support and service

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Appendix D. Getting service Getting service If you need further assistance, you can call your IBM reseller or IBM marketing representative. You will need to know the following information when requesting repair service: Identification number of your computer Options installed in your system Note: Use the record sheet in the User's Reference. Error message or problem Note: Error messages can help identify which service action is required and help the service representative provide quick and efficient service. Use the record sheet in the User's Reference. About your warranty: During the warranty period, you might be responsible for repair costs if the product damage was due to misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance. For full information on product warranties, see the User's Reference. Customer support and service Purchasing an IBM PC hardware product entitles you to receive support and services during the limited warranty period. If you need additional support and services, a wide variety of extended solutions that addresses most needs are available for purchase. Help at the ThinkPad Web site You can get support and information at the ThinkPad Web site. The latest information about the ThinkPad computers http://www.ibm.com/thinkpad Technical support information Copyright IBM Corp. 1999 139

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Appendix D.
Getting service
Getting service
If you need further assistance, you can call your IBM reseller or IBM
marketing representative.
You will need to know the following information when requesting
repair service:
Identification number of your computer
Options installed in your system
Note:
Use the record sheet in the
User's Reference
.
Error message or problem
Note:
Error messages can help identify which service action is
required and help the service representative provide quick
and efficient service.
Use the record sheet in the
User's Reference
.
About your warranty:
During the warranty period, you might be responsible for repair costs
if the product damage was due to misuse, accident, modification,
unsuitable physical or operating environment, or improper
maintenance.
For full information on product warranties, see the
User's Reference
.
Customer support and service
Purchasing an IBM PC hardware product entitles you to receive
support and services during the limited warranty period.
If you need
additional support and services, a wide variety of extended solutions
that addresses most needs are available for purchase.
Help at the ThinkPad Web site
You can get support and information at the ThinkPad Web site.
The latest information about the ThinkPad computers
Technical support information
Copyright IBM Corp. 1999
139