Lenovo ThinkPad i Series 1157 ThinkPad 570 On-line User's Guide - Page 147

ThinkPad EasyServ, Getting help around the world, calling the PC Support Line.

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If possible, be at your computer when you call: In the U.S. and Puerto Rico, call 1-800-772-2227. In Canada, call 1-800-565-3344. These lines are available 24 hours a day, 7 days a week. The answering technical-support representative can also fax or mail you technical or product information, such as: Product brochures Location of IBM resellers Services available from IBM ThinkPad EasyServ ThinkPad EasyServ is a courier repair service for IBM mobile products whereby your ThinkPad computer is picked up, sent to IBM for repair, and then returned to the location of your choice. This service is available at no additional charge during the limited warranty period. Most computers can be repaired the day that they arrive at the IBM repair location. Support personnel first try to solve your problem over the phone. If they are unsuccessful, you can arrange for EasyServ service by calling the PC Support Line. If possible, you should use the original ThinkPad shipping materials that your computer came in for re-sending it to IBM. If the box is not available, the courier will deliver a shipping carton and will return later to pick it up. This service is available only in the U.S. and Canada. Getting help around the world If you make frequent overseas trips or you are residing abroad, you can register with the International Warranty Service Office. The office will issue an International Warranty Service Certificate, which you can use wherever IBM or IBM resellers sell and service IBM PC products. Appendix D. Getting service 141

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If possible, be at your computer when you call:
In the U.S. and Puerto Rico, call 1-800-772-2227.
In Canada, call 1-800-565-3344.
These lines are available 24 hours a day, 7 days a week.
The
answering technical-support representative can also fax or mail
you technical or product information, such as:
Product brochures
Location of IBM resellers
Services available from IBM
ThinkPad EasyServ
ThinkPad
EasyServ
is a courier repair service for IBM mobile
products whereby your ThinkPad computer is picked up, sent to IBM
for repair, and then returned to the location of your choice.
This
service is available at no additional charge during the limited
warranty period.
Most computers can be repaired the day that they
arrive at the IBM repair location.
Support personnel first try to solve your problem over the phone.
If
they are unsuccessful, you can arrange for EasyServ service by
calling the PC Support Line.
If possible, you should use the original ThinkPad shipping materials
that your computer came in for re-sending it to IBM.
If the box is not
available, the courier will deliver a shipping carton and will return
later to pick it up.
This service is available only in the U.S. and
Canada.
Getting help around the world
If you make frequent overseas trips or you are residing abroad, you
can register with the International Warranty Service Office.
The
office will issue an International Warranty Service Certificate, which
you can use wherever IBM or IBM resellers sell and service IBM PC
products.
Appendix D.
Getting service
141