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Lenovo ThinkStation P300 (English) User Guide - Small Form Factor - Page 66

Troubleshooting procedure, Troubleshooting, Start, Control Panel, System and Security, System

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Symptom The operating system does not start. The computer beeps multiple times before the operating system starts. Action Ensure that the startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see "Selecting a startup device" on page 40. Ensure that no keys are stuck. Troubleshooting procedure Use the following procedure as a starting point for diagnosing problems you are experiencing with your computer: 1. Ensure that the cables for all attached devices are connected correctly and securely. 2. Ensure that all attached devices that require ac power are connected to properly grounded, functioning electrical outlets. 3. Ensure that all attached devices are enabled in the BIOS settings of your computer. For more information about accessing and changing the BIOS settings, refer to your "Using the Setup Utility program" on page 37. 4. Go to "Troubleshooting" on page 54 and follow the instructions for the type of problem you are experiencing. If the Troubleshooting information does not help you resolve a problem, continue with the next step. 5. Try using a previously captured configuration to see if a recent change to hardware or software settings has caused a problem. Before restoring a previous configuration, capture your current configuration in case the older configuration settings do not solve the problem or have adverse effects. To restore a captured configuration, do the following: • For Windows 7: Click Start ➙ Control Panel ➙ System and Security ➙ System ➙ System Protection ➙ System Restore. • For Windows 8.1: Open Control Panel, and then click System and Security ➙ System ➙ System Protection ➙ System Restore. Note: For detailed information on how to open Control Panel on Windows 8.1, see "Accessing Control Panel on the Windows 8.1 operating system" on page 22. If this does not correct the problem, continue with the next step. 6. Run the diagnostic program. See "Lenovo Solution Center" on page 63 for more information. • If the diagnostic program detects a hardware failure or if you are unable to run the diagnostic program, contact the Lenovo Customer Support Center. See Chapter 10 "Getting information, help, and service" on page 125 for more information. • If the diagnostic program does not detect a hardware failure, continue with the next step. 7. Use an antivirus program to see if your computer has been infected by a virus. If the program detects a virus, remove the virus. 8. If none of these actions solve the problem, seek technical assistance. See Chapter 10 "Getting information, help, and service" on page 125 for more information. Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms. If the symptom that your computer is experiencing occurred immediately after you installed new software or a new hardware option, do the following before referring to the troubleshooting information: 54 ThinkStation P300 User Guide

Section	Page
Read this first: Important safety information	7
Service and upgrades	7
Static electricity prevention	7
Power cords and power adapters	8
Extension cords and related devices	8
Plugs and outlets	9
External devices	9
Heat and product ventilation	9
Operating environment	10
Laser compliance statement	10
Power supply statement	11
Cleaning and maintenance	11
Chapter 1. Product overview	13
Locations	13
Locating connectors, controls, and indicators on the front of your computer	14
Locating connectors on the rear of your computer	15
Locating components	17
Locating parts on the system board	18
Locating internal drives	19
Machine type and model label	20
Features	20
Specifications	24
Lenovo programs	24
Accessing Lenovo programs on the Windows 7 operating system	24
Accessing Lenovo programs on the Windows 8.1 operating system	25
An introduction to Lenovo programs	26
Chapter 2. Using your computer	29
Registering your computer	29
Using keyboard shortcuts	29
Using the fingerprint reader	29
Using the wheel mouse	30
Setting the computer volume	30
Setting the volume from the desktop	31
Setting the volume from Control Panel	31
Using a disc	31
Using the optical drive	31
Handling and storing a disc	32
Playing and removing a disc	32
Recording a disc	33
Navigating among screens on the Windows 8.1 operating system	33
Accessing Control Panel on the Windows 8.1 operating system	34
Frequently asked questions	35
Chapter 3. You and your computer	37
Accessibility and comfort	37
Arranging your workspace	37
Comfort	37
Glare and lighting	38
Air circulation	38
Electrical outlets and cable lengths	38
Accessibility information	38
Moving your computer to another country or region	42
Chapter 4. Security	43
Security features	43
Locking the computer cover	43
Attaching a Kensington-style cable lock	45
Attaching a cable lock	46
Using passwords	46
BIOS passwords	46
Windows passwords	47
Configuring the fingerprint reader	47
Using and understanding firewalls	47
Protecting data against viruses	47
Chapter 5. Advanced configuration	49
Using the Setup Utility program	49
Starting the Setup Utility program	49
Viewing and changing settings	49
Using BIOS passwords	50
Enabling or disabling a device	51
Selecting a startup device	52
Enabling ErP LPS compliance mode	52
ICE performance mode	53
ICE thermal alert	53
Exiting the Setup Utility program	54
Configuring RAID	54
RAID Level	54
Configuring the system BIOS to enable SATA RAID functionality	54
Creating RAID volumes	55
Deleting RAID volumes	55
Resetting disks to non-RAID	55
Updating or recovering the BIOS	56
Using system programs	56
Updating the BIOS from a disc	56
Updating the BIOS from your operating system	57
Recovering from a BIOS update failure	57
Chapter 6. Preventing problems	59
Keeping your computer current	59
Getting the latest device drivers for your computer	59
Updating your operating system	59
Using System Update	60
Cleaning and maintenance	60
Basics	60
Cleaning your computer	60
Good maintenance practices	61
Moving your computer	62
Chapter 7. Troubleshooting and diagnostics	65
Basic troubleshooting	65
Troubleshooting procedure	66
Troubleshooting	66
Audio problems	67
CD problems	67
DVD problems	68
Intermittent problems	69
Problems with the keyboard or mouse	69
Monitor problems	70
Networking problems	71
I have connected an option to my computer, but it does not work	73
Performance and lockup problems	73
The printer does not work	74
Serial connector cannot be accessed	74
Software problems	74
My USB connectors cannot be accessed	75
Lenovo Solution Center	75
Chapter 8. Recovery information	77
Recovery information for the Windows 7 operating system	77
Creating and using recovery media	77
Performing backup and recovery operations	78
Creating and using a rescue medium	80
Reinstalling programs and device drivers	80
Solving recovery problems	82
Recovery information for the Windows 8.1 operating system	82
Refreshing your computer	82
Resetting your computer to the factory default settings	82
Using the advanced startup options	83
Recovering your operating system if Windows 8.1 fails to start	83
Chapter 9. Installing or replacing hardware	85
Handling static-sensitive devices	85
Installing or replacing hardware	85
Installing external options	85
Removing the computer cover	86
Removing and reinstalling the front bezel	86
Accessing the system board components and drives	88
Installing or replacing a memory module	88
Installing or replacing a PCI card	90
Replacing the battery	92
Installing or replacing the mSATA solid-state drive	93
Installing or replacing the optical drive	99
Installing or replacing the solid-state drive	102
Replacing the front audio and USB assembly	106
Replacing the system fan	108
Replacing the heat sink and fan assembly	110
Replacing the power supply assembly	113
Replacing the primary hard disk drive	118
Replacing the secondary hard disk drive	120
Replacing the Wi-Fi units	124
Installing or removing the front Wi-Fi antenna	129
Installing or removing the rear Wi-Fi antenna	133
Replacing the keyboard or mouse	134
Completing the parts replacement	135
Chapter 10. Getting information, help, and service	137
Information resources	137
Lenovo ThinkVantage Tools	137
Help and Support	137
Safety and Warranty	137
Lenovo Web site	137
Lenovo Support Web site	138
Help and service	138
Using the documentation and diagnostic program	138
Calling for service	138
Using other services	139
Purchasing additional services	139
Appendix A. System memory speed	141
Appendix B. Regulatory information	143
Export classification notice	143
Electronic emissions notices	143
Federal Communications Commission Declaration of Conformity	143
Eurasian compliance mark	145
Brazil regulatory notice	145
Mexico regulatory notice	145
Additional regulatory information	145
Appendix C. WEEE and recycling information	147
Important WEEE information	147
Recycling information for Japan	147
Recycling information for Brazil	148
Battery recycling information for Taiwan	148
Battery recycling information for the European Union	148
Appendix D. Restriction of Hazardous Substances Directive (RoHS)	151
European Union RoHS	151
China RoHS	151
Turkish RoHS	151
Ukraine RoHS	152
India RoHS	152
Appendix E. ENERGY STAR model information	153
Appendix F. Notices	155
Trademarks	156

Match case Limit results 1 per page

Symptom

Action

Theoperatingsystemdoesnot

start.

Ensurethatthestartupsequenceincludesthedevicewheretheoperatingsystem

resides. Usually, the operating system is on the hard disk drive. For more

information,see“Selectingastartupdevice”onpage40.

Thecomputerbeepsmultiple

times before the operating

systemstarts.

Ensurethatnokeysarestuck.

Troubleshooting procedure

Usethefollowingprocedureasastartingpointfordiagnosingproblemsyouareexperiencingwithyour

computer:

1.Ensurethatthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.

2.Ensurethatallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,functioning

electricaloutlets.

3. Ensure that all attached devices are enabled in the BIOS settings of your computer. For more

informationaboutaccessingandchangingtheBIOSsettings,refertoyour“UsingtheSetupUtility

program”onpage37.

4.Goto“Troubleshooting”onpage54andfollowtheinstructionsforthetypeofproblemyouare

experiencing.IftheTroubleshootinginformationdoesnothelpyouresolveaproblem,continuewiththe

nextstep.

5.Tryusingapreviouslycapturedconﬁgurationtoseeifarecentchangetohardwareorsoftwaresettings

hascausedaproblem.Beforerestoringapreviousconﬁguration,captureyourcurrentconﬁgurationin

casetheolderconﬁgurationsettingsdonotsolvetheproblemorhaveadverseeffects.Torestorea

capturedconﬁguration,dothefollowing:

• For Windows 7: Click

Start

➙

Control Panel

➙

System and Security

➙

System

➙

System

Protection

➙

System Restore

• For Windows 8.1: Open Control Panel, and then click

System and Security

➙

System

➙

System

Protection

➙

System Restore

Note:

FordetailedinformationonhowtoopenControlPanelonWindows8.1,see“Accessing

ControlPanelontheWindows8.1operatingsystem”onpage22.

Ifthisdoesnotcorrecttheproblem,continuewiththenextstep.

6.Runthediagnosticprogram.See“LenovoSolutionCenter”onpage63formoreinformation.

•Ifthediagnosticprogramdetectsahardwarefailureorifyouareunabletorunthediagnostic

program,contacttheLenovoCustomerSupportCenter.SeeChapter10“Gettinginformation,help,

andservice”onpage125formoreinformation.

•Ifthediagnosticprogramdoesnotdetectahardwarefailure,continuewiththenextstep.

7.Useanantivirusprogramtoseeifyourcomputerhasbeeninfectedbyavirus.Iftheprogramdetectsa

virus,removethevirus.

8. If none of these actions solve the problem, seek technical assistance. See Chapter 10 “Getting

information,help,andservice”onpage125formoreinformation.

Troubleshooting

Usethetroubleshootinginformationtoﬁndsolutionstoproblemsthathavedeﬁnitesymptoms.

Ifthesymptomthatyourcomputerisexperiencingoccurredimmediatelyafteryouinstallednewsoftwareor

anewhardwareoption,dothefollowingbeforereferringtothetroubleshootinginformation:

ThinkStationP300UserGuide