Netgear MBRN3000 MBRN3000 User Manual - Page 59

Troubleshooting the ISP Connection, Connecting to the Internet, Refresh, admin, password, Apply - unable to connect

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Mobile Broadband Wireless-N Router MBRN3000 • Make sure your computer's IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer's address should be in the range of 192.168.0.2 to 192.168.0.254. See the online document listed in "Internet Networking and TCP/IP Addressing: " in Appendix B to find your computer's IP address. Note: If your computer's IP address is shown as 169.254.x.x: Recent versions of Windows and MacOS generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router, and reboot your computer. • If your router's IP address was changed and you do not know the current IP address, clear the router's configuration to factory defaults. This will set the router's IP address to 192.168.0.1. This procedure is explained in "Restoring the Default Configuration and Password" on page 62. • Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded. • Try quitting the browser and launching it again. • Make sure you are using the correct login information. The factory default login name is admin, and the password is password. Make sure that Caps Lock is off when entering this information. If the router does not save changes you have made in the Web configuration interface, check the following: • When entering configuration settings, be sure to click the Apply button before moving to another screen or tab, or your changes are lost. • Click the Refresh or Reload button in the Web browser. The changes might have occurred, but the Web browser might be caching the old configuration. Troubleshooting the ISP Connection Connecting to the Internet If you are unable to connect to internet, check the following: 1. The Internet account is active 2. Wireless broadband coverage is available where the unit is located. Test by connecting USB modem to the laptop directly. 3. Access the router main menu to verify configurations in broadband settings is correct. check with ISP if unsure. 4. Check the SIM PIN code, if used. Chapter 6: Troubleshooting | 59

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Chapter 6:
Troubleshooting
|
59
Mobile Broadband Wireless-N Router MBRN3000
•
Make sure your computer’s IP address is on the same subnet as the router. If you are
using the recommended addressing scheme, your computer’s address should be in the
range of 192.168.0.2 to 192.168.0.254. See the online document listed in
"Internet
Networking and TCP/IP Addressing:
"
in Appendix
B to find your computer’s IP address.
Note:
If your computer’s IP address is shown as 169.254.x.x:
Recent versions of Windows and MacOS generate and assign an IP
address if the computer cannot reach a DHCP server. These
auto-generated addresses are in the range of 169.254.x.x. If your IP
address is in this range, check the connection from the computer to
the router, and reboot your computer.
•
If your router’s IP address was changed and you do not know the current IP address,
clear the router’s configuration to factory defaults. This will set the router’s IP address to
192.168.0.1. This procedure is explained in
“Restoring the Default Configuration and
Password”
on page
62.
•
Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click
Refresh
to be sure that the Java applet is loaded.
•
Try quitting the browser and launching it again.
•
Make sure you are using the correct login information. The factory default login name is
admin
, and the password is
password
. Make sure that Caps Lock is off when entering
this information.
If the router does not save changes you have made in the Web configuration interface, check
the following:
•
When entering configuration settings, be sure to click the
Apply
button before moving to
another screen or tab, or your changes are lost.
•
Click the
Refresh
or
Reload
button in the Web browser. The changes might have
occurred, but the Web browser might be caching the old configuration.
Troubleshooting the ISP Connection
Connecting to the Internet
If you are unable to connect to internet, check the following:
1.
The Internet account is active
2.
Wireless broadband coverage is available where the unit is located. Test by connecting USB
modem to the laptop directly.
3.
Access the router main menu to verify configurations in broadband settings is correct. check
with ISP if unsure.
4.
Check the SIM PIN code, if used.