Netgear WAC124 User Manual For Firmware version less than 1.0.4.2 - Page 250
Router mode: Check or manually start the PPPoE connection, Tools > Internet Options, Connections
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AC2000 802.11ac Wireless Access Point/Router WAC124 If the access point/router obtained an IP address, but your computer or mobile device does not load any web pages from the Internet, it might be for one or more of the following reasons: • Your computer or mobile device might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the access point/router's configuration, reboot your computer or mobile device, and verify the DNS address. You can configure your computer or mobile device manually with DNS addresses, as explained in your operating system documentation. • The access point/router might not be configured as the TCP/IP gateway on your computer ore mobile device. If your computer or mobile device obtains its information from the access point/router by DHCP, reboot the computer or mobile device and verify the gateway address. • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet, you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection. Other browsers provide similar options. Router mode: Check or manually start the PPPoE connection If the access point/router is in router mode and your ISP uses a PPPoE connection, you can check or manually start the PPPoE connection. To check or manually start the PPPoE connection: 1. Open a web browser from a computer or mobile device that is connected to the access point/router network. 2. Enter http://www.routerlogin.net in the address field. If you are not connected to the access point/router network but to the same network as the access point/router, enter the IP address that is assigned to the access point/router. If you do not know the IP address, see Find the IP address of the access point/router on page 29. The Sign-In page displays. You are prompted to sign in with your NETGEAR account. If the access point/router is not connected to the Internet, you are prompted to sign in with the local login credentials (see Log in to the access point/router when it is not connected to the Internet on page 28). 3. Click the Login button. The NETGEAR Account Login page displays. Diagnostics and 250 Troubleshooting User Manual