Netgear WAC124 User Manual For Firmware version less than 1.0.4.2 - Page 253

AC2000 802.11ac Wireless Access Point/Router WAC124 If your WiFi device finds your network but the signal strength is weak, check these conditions: • Is your access point/router too far from your WiFi device or too close? Place your WiFi device near the access point/router but at least 6 feet (1.8 meters) away and see whether the signal strength improves. • Are objects between the access point/router and your WiFi device blocking the WiFi signal? For more information, see Position the access point/router on page 262. Changes are not saved If the access point/router does not save the changes that you make through the local browser interface, do the following: • When entering configuration settings, always click the Apply button before moving to another page or tab, or your changes are lost. • Click the Refresh button in the local browser interface. It is possible that the changes occurred, but the old settings might be in the web browser's cache. Troubleshoot your network using the ping utility of your computer Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your computer. Test the LAN path from your computer to the access point/router You can ping the access point/router from your computer to verify that the LAN path to your access point/router is set up correctly. You can do this whether the access point/router is in access point mode or in router mode. To ping the access point/router from a Windows-based computer: 1. From the Windows toolbar, click the Start button and select Run. 2. In the field provided, type ping followed by the IP address of the access point/router, as in this example: ping www.routerlogin.net Diagnostics and 253 Troubleshooting User Manual