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Netgear WAC124 User Manual For Firmware version less than 1.0.4.2 - Page 252

Troubleshoot the WiFi connectivity

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AC2000 802.11ac Wireless Access Point/Router WAC124 Alternatively, you can configure your computer or mobile device manually with a DNS address, as explained in the documentation for your computer or mobile device. • If the access point/router is in router mode, the access point/router might not be configured as the default gateway on your computer or mobile device. Reboot the computer or mobile device and verify that the access point/router address is listed by your computer or mobile device as the default gateway address. • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet, you no longer need to run that software after installing the access point/router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select the Never dial a connection. Other browsers provide similar options. Troubleshoot the WiFi connectivity If you are experiencing trouble connecting over WiFi to the access point/router, try to isolate the problem: • Make sure that the WiFi settings in your WiFi device and access point/router match exactly. For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi security settings of the access point/router and WiFi device must match exactly. The default SSID is NETGEAR-1 and default WiFi pasphrase is sharedsecret. This information is also on the access point/router label (see Access point/router label on page 14). • Does the WiFi device that you are using find your WiFi network? If not, check the WiFi LED on the top of the access point/router. If the WiFi LED is off, both WiFi radios are probably off too. For more information about the WiFi radios, see Enable or disable the WiFi radios on page 69. • If you disabled the access point/router's SSID broadcast, your WiFi network is hidden and does not display in your WiFi client's scanning list. (By default, SSID broadcast is enabled.) For more information, see Hide or broadcast the SSID for a WiFi network on page 68. • Does your WiFi device support the security that you are using for your WiFi network (WPA or WPA2)? For information about changing the WiFi security, see Set up or change an open or secure WiFi network on page 62. Tip: If you want to change the WiFi settings of the access point/router's network, use a wired connection to avoid being disconnected when the new WiFi settings take effect. Diagnostics and 252 Troubleshooting User Manual

Section	Page
Contents	3
1. Hardware Overview of the Access Point/Router	11
Top panel with LEDs	12
Back panel with ports, buttons, and a power connector	13
Position the antennas for best WiFi performance	14
Access point/router label	14
2. Install and Access the Access Point/Router in Your Network	16
Connect the access point/router to your existing router and log in for the first time	17
Update the access point/router firmware if you cannot complete the initial log-in process	21
About router mode	22
Use the access point/router in router mode	23
Log in to the access point/router when it is connected to the Internet	26
Log in to the access point/router when it is not connected to the Internet	28
Use the NETGEAR Insight mobile app to discover the access point/router	29
Find the IP address of the access point/router	29
Change the language	31
Change the local login admin password	32
Set up password recovery for the local login admin user name	33
Connect a wired or WiFi device to the access point/router’s network after installation	34
Connect to the access point/router through an Ethernet cable	34
Use Wi-Fi Protected Setup to join the WiFi network of the access point/router	35
Manually join the WiFi network of the access point/router	36
3. Specify the Access Point/Router Internet Settings Manually	37
Use the Internet Setup Wizard	38
Access point mode: Specify a fixed LAN IP address	39
Router mode: Manually set up the access point/router Internet connection	40
Router mode: Specify a dynamic or fixed WAN IP address Internet connection without a login	40
Router mode: Specify a PPPoE Internet connection that uses a login	42
Router mode: Specify a PPTP or L2TP Internet connection that uses a login	44
Router mode: Specify an IPv6 Internet connection	46
Router mode: Requirements for entering IPv6 addresses	47
Router mode: Use Auto Detect for an IPv6 Internet connection	47
Router mode: Use Auto Config for an IPv6 Internet connection	49
Router mode: Set up an IPv6 6to4 tunnel Internet connection	51
Router mode: Set up an IPv6 6rd Internet connection	52
Router mode: Set up an IPv6 passthrough Internet connection	54
Router mode: Set up an IPv6 fixed Internet connection	55
Router mode: Set up an IPv6 DHCP Internet connection	57
Router mode: Set up an IPv6 PPPoE Internet connection	58
4. Manage the Basic WiFi and Radio Features	61
Set up or change an open or secure WiFi network	62
Configure WPA and WPA2 Enterprise WiFi security	65
Disable or enable a WiFi network	67
Hide or broadcast the SSID for a WiFi network	68
Enable or disable the WiFi radios	69
Use WPS to add a device to the WiFi network	70
Use WPS with the push button method	70
Use WPS with the PIN method	72
5. Manage the Firewall and Security	74
Router mode: Manage the basic firewall settings	75
Router mode: Manage port scan protection and denial of service protection	75
Router mode: Set up a default DMZ server	76
Router mode: Manage IGMP proxying	77
Router mode: Manage NAT filtering	78
Router mode: Manage the SIP application-level gateway	79
Router mode: Manage VPN pass-through	80
Allow or block device access to your network	81
Enable and manage network access control	81
Manage network access control lists	82
Add or remove a device from the allowed list	83
Add or remove a device from the blocked list	84
Router mode: Specify keywords and domains to block Internet sites	85
Router mode: Set up keyword and domain blocking	85
Router mode: Specify a trusted device	87
Router mode: Remove a keyword or domain from the blocked list	88
Router mode: Remove all keywords and domains from the blocked list	89
Router mode: Block specific services and applications from the Internet	89
Router mode: Add a service blocking rule for a predefined service or application	90
Router mode: Add a service blocking rule for a custom service or application	91
Router mode: Change a service blocking rule	93
Router mode: Remove a service blocking rule	94
Router mode: Set up a schedule for blocking	95
Set up security event email notifications	96
6. Optimize Performance	99
Optimize traffic with the default QoS rules	100
Manage default and custom QoS rules	101
Add a custom QoS rule for a service or application	101
Add a custom QoS rule for a device	102
Change a QoS rule or change the priority for a rule	103
Remove a QoS rule	104
Remove all QoS rules	105
Manage uplink bandwidth control	106
Manage WiFi Multimedia (WMM) for a radio	107
Improve network connections with Universal Plug and Play	108
7. Manage the Network Settings	111
Router mode: Manage the LAN IP address settings	112
Router mode: Change the access point/router network device name	112
Router mode: Change the LAN IP address and subnet settings	113
Router mode: Manage the DHCP server address pool	114
Router mode: Disable the DHCP server	116
Router mode: Manage the Router Information Protocol settings	117
Router mode: Manage reserved LAN IP addresses	118
Router mode: Reserve a LAN IP Address	118
Router mode: Change a reserved LAN IP address	119
Router mode: Remove a reserved LAN IP address entry	120
Add and manage IPv4 static routes	121
Add an IPv4 static route	122
Change an IPv4 static route	123
Remove an IPv4 static route	124
Router mode: Enable an IPTV bridge for a port group or VLAN tag group	125
Router mode: Enable an IPTV bridge for a port group	125
Router mode: Enable an IPTV bridge for a VLAN tag group	126
Router mode: Change the MTU size	128
8. Maintain and Monitor the Access Point/Router	131
Update the firmware of the access point/router	132
Let the access point/router check for new firmware and update the firmware	132
Check for new firmware manually and update the access point/router manually	133
Manage the configuration file of the access point/router	135
Back up the access point/router configuration file	135
Restore the access point/router configuration settings	136
Recover the local login admin password	137
Return the access point/router to its factory default settings	138
Use the Reset button	138
Erase the settings to factory default settings	139
Manage the time settings	140
Manually set the time zone and adjust the daylight saving time	140
Change the NTP server	141
Manage the activity log	142
Specify which activities the access point/router logs	142
View, send, or clear the logs	143
View the status and statistics of the access point/router	144
Access point mode: View information about the access point/router, LAN port, and WiFi settings	144
Router mode: View information about the access point/router, Internet port, and WiFi settings	147
Check the Internet connection status	150
Display Internet port statistics	152
View devices currently on the access point/router network	153
Router mode: Monitor and meter Internet traffic	155
Router mode: Start the traffic meter without traffic restrictions	155
Router mode: Restrict Internet traffic by volume	156
Router mode: Restrict Internet traffic by connection time	158
Router mode: View the Internet traffic volume and statistics	159
Router mode: Unblock the traffic meter after the traffic limit is reached	160
Router mode: Manage and use remote access	161
Router mode: Set up remote management for the access point/router	161
Router mode: Use remote access	163
Change the system mode to router mode or back to access point mode	163
Disable LED blinking or turn off LEDs	165
9. Share a USB Storage Device Attached to the Access Point/Router	166
USB device requirements	167
Connect a USB storage device to the access point/router	167
Access a USB storage device that is connected to the access point/router	168
Access a USB storage device from a Windows-based computer	168
Access a USB storage device from a Mac	168
Map a USB storage device to a Windows network drive	169
Back up a Windows-based computer with ReadySHARE Vault	170
Back up a Mac with Time Machine	171
Set up a USB hard disk drive on a Mac	171
Prepare to back up a large amount of data	172
Use Time Machine to back up onto a USB hard disk drive	172
Manage access to a USB storage device	174
Enable FTP access within the access point/router network	176
View and manage network folders on a USB storage device	178
View network folders on a USB storage device	178
Add a network folder on a USB storage device	179
Change a network folder on a USB storage device	180
Router mode: Approve a USB storage device	181
Safely remove a USB storage device	182
10. Use the Access Point/Router as a Media Server	184
Specify ReadyDLNA media server settings	185
Play music from a storage device with iTunes server	186
Set up the access point/router’s iTunes server with iTunes	186
Set up the access point/router’s iTunes server with the Remote app	188
Set up the access point/router to work with TiVo	190
11. Router Mode: Manage Dynamic DNS and FTP Access Through the Internet	191
Router mode: Set up and manage Dynamic DNS	192
Router mode: Set up a new Dynamic DNS account	192
Router mode: Specify a DNS account that you already created	193
Router mode: Change the Dynamic DNS settings	194
Router mode: Use DDNS with FTP to access your network	195
Router mode: Overview of the steps to set up an FTP server with DDNS	195
Router mode: Set up FTP access through the Internet on the access point/router	196
Router mode: Use FTP to access a storage device over the Internet	197
12. Router Mode: Set up VPN Connections with OpenVPN	199
Router mode: Enable and configure OpenVPN and VPN client access on the access point/router	200
Router mode: Install OpenVPN client software on a remote client	201
Router mode: Install the OpenVPN client utility and VPN configuration files on a Windows-based computer	202
Router mode: Install the OpenVPN client utility and VPN configuration files on a Mac	203
Router mode: Install the OpenVPN client utility and VPN configuration files on an iOS device	204
Router mode: Install the OpenVPN client utility and VPN configuration files on an Android device	205
Router mode: Set up an OpenVPN connection	207
Router mode: Manage VPN access to your network or Internet service at your office or home	207
Router mode: Use a VPN tunnel to access your Internet service at your office or home	208
13. Manage the Advanced WiFi and Radio Features	209
Add a WiFi schedule for a radio	210
Change the channel for a radio	211
Change the WiFi throughput mode for a radio band	212
Change the transmission output power for a radio	214
Manage advanced WiFi and broadcast settings	215
Manage the WPS settings	216
Specify how the access point/router manages WiFi clients	218
Manage Implicit Beamforming	218
Manage MU-MIMO	219
Manage Airtime Fairness	220
Set Up a WiFi bridge between the access/point router and another device	221
14. Router Mode: Manage Port Forwarding and Port Triggering	224
Router mode: Manage port forwarding to a local server for services and applications	225
Router mode: Forward incoming traffic for a default service or application	225
Router mode: Add a port forwarding rule for a custom service or application	226
Router mode: Change a port forwarding rule	228
Router mode: Remove a port forwarding rule	229
Router mode application example: Make a local web server public	230
Router mode: How the access/point router implements a port forwarding rule	230
Router mode: Manage port triggering for services and applications	231
Router mode: Add a port triggering rule	232
Router mode: Change a port triggering rule	233
Router mode: Remove a port triggering rule	234
Router mode: Specify the time-out for port triggering	235
Router mode: Disable port triggering	236
Router mode application example: Port triggering for Internet Relay Chat	237
15. Diagnostics and Troubleshooting	239
Reboot the access point/router from its local browser interface	240
Quick tips	241
Router mode: Sequence to restart your access point/router network	241
Check the Ethernet cable connections	241
Check the WiFi settings of your computer or mobile device	241
Check the DHCP network settings of your computer or mobile device	242
Standard LED behavior when the access point/router is powered on	242
Troubleshoot with the LEDs	243
Power LED is off	243
Power LED stays blinking green	243
Access point mode: Internet LED is off	244
Router mode: Internet LED is off	244
WiFi LED Is Off	245
You cannot log in to the access point/router	245
Access point mode: You cannot log in to the access point/router	245
Router mode: You cannot log in to the access point/router	247
Router mode: You cannot access the Internet	248
Router mode: Check the Internet WAN IP address	248
Router mode: Check or manually start the PPPoE connection	250
Troubleshoot Internet browsing	251
Troubleshoot the WiFi connectivity	252
Changes are not saved	253
Troubleshoot your network using the ping utility of your computer	253
Test the LAN path from your computer to the access point/router	253
Router mode: Test the path from your computer to a remote device	254
A. Factory Default Settings and Technical Specifications	256
Factory default settings	257
Technical specifications	259
B. Position and Wall-Mount the Access Point/Router	261
Position the access point/router	262

Match case Limit results 1 per page

Alternatively, you can configure your computer or mobile device manually with a

DNS address, as explained in the documentation for your computer or mobile device.

•

If the access point/router is in router mode, the access point/router might not be

configured as the default gateway on your computer or mobile device.

Reboot the computer or mobile device and verify that the access point/router address

is listed by your computer or mobile device as the default gateway address.

•

You might be running login software that is no longer needed. If your ISP provided

a program to log you in to the Internet, you no longer need to run that software after

installing the access point/router. You might need to go to Internet Explorer and

select

Tools > Internet Options

, click the

Connections

tab, and select the

Never

dial a connection

. Other browsers provide similar options.

Troubleshoot the WiFi connectivity

If you are experiencing trouble connecting over WiFi to the access point/router, try to

isolate the problem:

•

Make sure that the WiFi settings in your WiFi device and access point/router match

exactly.

For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi

security settings of the access point/router and WiFi device must match exactly. The

default SSID is NETGEAR-1 and default WiFi pasphrase is sharedsecret. This

information is also on the access point/router label (see Access

point/router

label

on page 14).

•

Does the WiFi device that you are using find your WiFi network?

If not, check the WiFi LED on the top of the access point/router. If the WiFi LED is

off, both WiFi radios are probably off too. For more information about the WiFi

radios, see Enable

disable

the

WiFi

radios

on page 69.

•

If you disabled the access point/router’s SSID broadcast, your WiFi network is hidden

and does not display in your WiFi client’s scanning list. (By default, SSID broadcast

is enabled.) For more information, see Hide

broadcast

the

SSID

for

WiFi

network

on page 68.

•

Does your WiFi device support the security that you are using for your WiFi network

(WPA or WPA2)? For information about changing the WiFi security, see Set

change

open

secure

WiFi

network

on page 62.

Tip:

If you want to change the WiFi settings of the access point/router’s network,

use a wired connection to avoid being disconnected when the new WiFi settings

take effect.

User Manual

252

Diagnostics and

Troubleshooting

AC2000 802.11ac Wireless Access Point/Router WAC124