Samsung CLP-650N User Manual (user Manual) (ver.1.03) (English) - Page 47
Solving Problems, Troubleshooting Checklist
UPC - 635753721393
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7 Solving Problems This chapter provides helpful information for what to do if you encounter an error while using your printer. This chapter includes: • Troubleshooting Checklist • Solving General Printing Problems • Clearing Paper Jams • Solving Print Quality Problems • Understanding Display Messages • Common Windows Problems • Common Macintosh Problems • Common Linux Problems Troubleshooting Checklist If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. Status Make sure that the On Line/Continue button on the control panel is green and "Ready" is shown on the SmartPanel program window or the control panel display. Response • If the button light is off, check the power cord connection. Check the power switch. Check the power source by plugging the power cord into another outlet. • If the button light is red, check the display message and go to "Understanding Display Messages" on page 7.14. Print a demo page to verify that the printer is feeding paper correctly. See 2.8. • If a demo page does not print, check the paper supply in the paper tray. • If the paper jams in the printer, go to "Clearing Paper Jams" on page 7.4. • If an error message appears on the display, go to "Understanding Display Messages" on page 7.14. Check the demo page to see if it is printed correctly. If there is a print quality problem, go to "Solving Print Quality Problems" on page 7.12. Print a short document from a software application to verify that the computer and printer are connected and are communicating correctly. • If the page does not print, check the cable connection between the printer and the computer. • Check the print queue or print spooler to see if the printer has been paused. • Check the software application to ensure that you are using the proper printer driver and communication port. If the page is interrupted during printing, go to "Solving General Printing Problems" on page 7.2. If completing the checklist does not resolve the printer problem, check the following troubleshooting sections. • See "Solving General Printing Problems" on page 7.2. • See "Understanding Display Messages" on page 7.14. • See "Common Windows Problems" on page 7.17. • See "Common Macintosh Problems" on page 7.17. • See "Common Linux Problems" on page 7.18. 7.1 Solving Problems