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TOSHIBA support, Before you call, Where to write

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Troubleshooting TOSHIBA support If you require any additional help using your computer or if you are having problems operating the computer, you may need to contact TOSHIBA for additional technical assistance. Before you call Some problems you experience may be related to software or the operating system, it is important to investigate other sources of assistance first. Before contacting TOSHIBA, try the following: ■ Review troubleshooting sections in the documentation for software and peripheral devices. ■ If a problem occurs when you are running software applications, consult the software documentation for troubleshooting suggestions. Call the software company's technical support for assistance. ■ Consult the dealer you purchased your computer and/or software from. They are your best sources for current information and support. Where to write If you are still unable to solve the problem and suspect that it is hardware related, write to TOSHIBA at the nearest location listed on the below. Outside of Europe Australia TOSHIBA Australia Pty. Ltd. Information Systems Division 84-92 Talavera Road North Ryde N.S.W. 2113 Sydney Canada TOSHIBA of Canada Ltd. 191 McNabb Street, Markham, Ontario L3R 8H2 China TOSHIBA Personal Computer & Network (Shanghai) Co. Ltd. 43F, Hongkong new world tower, No. 300 Huai Hai Zhong Road, Shanghai, P.R. China 200021 In Europe Germany & Austria TOSHIBA Europe (I.E.) GmbH Geschäftsbereich, Deutschland-Österreich Hammfelddamm8, D-41460 Neuss, Germany France TOSHIBA Systèms France S.A. 7, Rue Ampère B.P. 131, 92804 Puteaux Cedex Netherlands TOSHIBA Information Systems, Benelux B.V. Rivium Boulevard 41 2909 LK Capelle a/d IJssel 9-22 User's Manual

Section	Page
Copyright	2
Disclaimer	2
Trademarks	3
Safety Instructions	3
When Using Your Computer	4
FCC information	5
FCC notice “Declaration of Conformity Information”	5
FCC conditions	5
Contact	5
BSMI notice (Taiwan only)	6
EU Declaration of Conformity	6
VCCI Class B Information	6
Canadian Regulatory Information (Canada Only)	6
Modem warning notice	7
Conformity Statement	7
Network Compatibility Statement	7
Japan regulations	8
Region selection	8
Redial	8
Pursuant to FCC CFR 47, Part 68:	8
Instructions for IC CS-03 certified equipment	10
Notes for Users in Australia and New Zealand	11
Following information is only for EU-member states:	14
EnergyStar® Program	14
Optical disc drive safety instructions	15
Panasonic	15
DVD Super Multi UJ-870B/870F	15
Panasonic	16
DVD Super Multi DVR-KD08	16
TOSHIBA SAMSUNG STORAGE TECHNOLOGY	17
8x slim DVD Writable Drive TS-L632H	17
TOSHIBA	18
HD DVD-ROM Drive SD-L802B	18
TOSHIBA	19
HD DVD-RW Drive SD-L912A	19
International Precautions	20
Important Notice	22
General Precautions	23
Creating a computer-friendly environment	23
Stress injury	23
Heat injury	24
Pressure or impact damage	24
ExpressCard overheating	24
Mobile phones	24
Instruction Manual for Safety and Comfort	24
Table of Contents	25
Preface	31
Manual contents	31
Conventions	32
Abbreviations	32
Icons	32
Keys	32
Key operation	33
Display	33
Messages	33
Terminology	33
Chapter 1	35
Introduction	35
Equipment checklist	35
Hardware	35
Software	36
Features	37
Special features	45
TOSHIBA Value Added Package	47
Utilities and Applications	48
Options	51
Chapter 2	53
The Grand Tour	53
Front with the display closed	53
Left side	55
Right side	56
Backside	57
Underside	58
Front with the display open	59
Optical Disc Drive	61
Region codes for DVD drive and media	61
About the HD DVD	62
Writable discs	63
CDs	63
DVDs	63
HD DVDs (supported by HD DVD-RW drive only)	63
DVD Super Multi drive (Supporting DVD±R DL)	64
HD DVD ROM drive	64
HD DVD-RW drive	65
AC adaptor	66
Remote controller	67
Using the remote controller	69
Installing/Removing batteries	71
Placing slim size remote controller	73
Chapter 3	75
Getting Started	75
Installing the battery pack	76
Connecting the AC adaptor	77
Opening the display	78
Turning on the power	79
Windows Vista™ setup	79
Turning off the power	80
Shut Down mode (Boot mode)	80
Sleep Mode	80
Hibernation Mode	82
Restarting the computer	83
System Recovery Options	84
System Recovery Options	84
Create Optical Recovery Discs	84
Restoring the preinstalled software from the Recovery HDD	85
Restoring the preinstalled software from Recovery Media	86
Chapter 4	87
Operating Basics	87
Using the TouchPad	87
Using the fingerprint sensor	88
How to swipe the finger	89
Points to note about the fingerprint sensor	90
How to delete the fingerprint data	91
Fingerprint sensor limitations	91
Points to note about the fingerprint utility	92
Set up procedure	92
Windows logon via fingerprint authentication	93
Fingerprint system boot authentication	93
Fingerprint Single Sign-On feature	94
USB Sleep and Charge function	95
How to enable/disable USB sleep and charge function	96
Using the Web Camera	97
Using the software	97
Using the microphone	99
Using the optical disc drive	99
Loading discs	100
Removing discs	103
Writing CD/DVD/HD DVD with the DVD Super Multi drive supporting DVD±R DL	104
Important message (DVD Super Multi drive supporting DVD±R DL)	104
Before writing or rewriting	105
When writing or rewriting	107
Disclaimer (DVD Super Multi drive supporting DVD±R DL)	107
Writing CD/DVD/HD DVDs on HD DVD-RW drives	108
Important message	108
Legal Footnotes	109
Before writing or rewriting	109
When writing or rewriting	112
TOSHIBA Disc Creator	113
When Using Ulead DVD MovieFactory for TOSHIBA	114
How to make a Labelflash DVD	114
How to make a DVD-Video	115
How to learn more about Ulead DVD MovieFactory	115
Important information for use	116
Media care	117
CD/DVD/HD DVD	117
Modem	117
Region selection	118
Properties menu	118
Settings	118
Modem Selection	119
Dialing Properties	119
Connecting	119
Disconnecting	120
Using the FM tuner	121
Wireless communications	121
Wireless LAN	122
Security	122
Bluetooth Stack for Windows by TOSHIBA (depends on the model purchased)	123
Wireless communication switch	123
Wireless activity LED	123
LAN	124
LAN cable types	124
Connecting LAN cable	124
Disconnecting LAN cable	125
Cleaning the computer	125
Moving the computer	126
Chapter 5	127
The Keyboard	127
Typewriter keys	127
F1 ... F12 function keys	128
Soft keys: Fn key combinations	128
Emulating keys on enhanced keyboard	128
Hot keys	129
Fn Sticky key (Depends on the model you purchased)	131
Windows® special keys	131
Keypad overlay	132
Turning on the overlays	132
Temporarily using normal keyboard (overlay on)	133
Generating ASCII characters	133
Chapter 6	135
Power and Power-Up Modes	135
Power conditions	135
Power indicators	136
Battery indicator	136
Power indicator	137
Battery types	137
Battery pack	137
Real Time Clock battery	138
Care and use of the battery pack	140
Safety precautions	140
Charging the batteries	142
Monitoring battery capacity	144
Maximizing battery operating time	144
Retaining data with power off	145
Extending battery life	145
Replacing the battery pack	146
Removing the battery pack	146
Installing the battery pack	147
Starting the computer by password	147
Power-up modes	148
Hot keys	148
Panel power off/on	148
System Auto Off	148
Chapter 7	149
HW Setup	149
Accessing HW Setup	149
HW Setup Window	149
Chapter 8	153
Optional Devices	153
ExpressCard Slot	154
Inserting an ExpressCard	154
Removing an ExpressCard	155
SD/SDHC/MMC/MEMORY STICK / MEMORY STICK PRO/xD Memory cards	156
Installing a memory card	157
Removing a memory card	157
Memory card care	158
Memory expansion	159
Installing a memory module	159
Removing a memory module	161
Additional battery pack	162
Additional AC adaptor	162
External monitor	163
HDMI	163
Setting for display video on HDMI	164
Settings for audio on HDMI	164
i.LINK (IEEE1394)	164
Precautions	165
Connecting	165
Disconnecting	166
Security lock	166
Chapter 9	167
Troubleshooting	167
Problem solving process	167
Preliminary checklist	168
Analyzing the problem	168
Hardware and system checklist	169
System start-up	169
Self test	170
Power	170
Disposing of PC and PC batteries	172
Real Time Clock	173
Keyboard	173
LCD panel	174
Hard disk drive	174
Recovery Discs	175
DVD Super Multi drive (Supporting DVD±R DL)	175
HD DVD-ROM drive	177
HD DVD-RW drive	179
Pointing device	181
USB	182
Memory expansion	184
Sound system	184
Monitor	185
Modem	185
LAN	186
Wireless LAN	186
Fingerprint Sensor	187
ExpressCard	187
TOSHIBA support	188
Before you call	188
Where to write	188
Appendix A	191
Specifications	191
Environmental Requirements	191
Built-in Modem	191
Appendix B	195
Display Controller and Modes	195
Display controller	195
Video modes	196
Appendix C	197
Wireless LAN	197
Card Specifications	197
Radio Characteristics	198
Supported Frequency Sub-bands	199
Wireless IEEE 802.11 Channels Sets (Revision B, G and draft N)	199
Appendix D	201
AC Power Cord and Connectors	201
Certification agencies	201
Appendix E	203
Legal Footnotes	203
Non-applicable Icons	203
CPU	203
Memory (Main System)	204
Battery Life	205
Hard Disk Drive (HDD) Capacity	205
LCD	205
Graphics Processor Unit (\	205
Wireless LAN	206
Copy Protection	206
Images	206
Glossary	207