Xerox 7300B Study Guide - Page 35

4. For Misfeed at Tray ■ Open indicated Right Door and remove any paper or scraps ■ Open the indicated Tray and remove any misfed sheets or paper scraps If the print mode is set to two-sided printing in either the Front Panel or in the printer driver, all printing is cycled through the duplex unit. Always check the duplex unit for jams when the Front Panel error message indicates a Jam Inside Top Cover. View Jam Fault History In this exercise, you will view the printer's jam history: 1. At the Front Panel, select Support Menu, then press OK. 2. Scroll to Service Tools Menu, then press OK. 3. Select Fault History, then press OK. 4. Scroll to Jams, then press OK. The Front Panel displays the printer's jam history. Use the Up and Down Arrow keys to scroll through the active faults. The jam Fault History will include the last 50 faults, in chronological order. 5. Record the latest jam code 6. Review the Error Messages and Codes section of the Phaser 7300 Color Printer Service Manual for an explanation of the code and procedures for troubleshooting the jam. Common Causes of Paper Jams The most common causes of paper jams are: ■ Printing on unsupported media ■ Use of media that is torn, wrinkled, or curled ■ Printing without fanning the paper The Multi-Purpose Tray should be used for all specialty media (except transparencies). To reduce jams when printing heavy papers, always use the Left Side Output Tray. PHASER 7300 CARE WORKSHEET 0 page 31